Michaels Stores

This store is incredible. I shop his often to get those odds and ends you can't find anywhere else. You can create necklaces and other trinkets you love the best. I would recommend this store or site to anyone.

DO NOT BUY ONLINE! They will lie about the arrival date and then refuse to refund you and state your shipment is on time even though it's arriving 5 days later than the stated date. Upon checking out, it said our package would arrive the 28th in two different places, but as you can see, they just "shipped" it at 8pm on the 28th and the only reason they did that was probably because I reached out to customer service. Reached out to customer service and all they said was refer to this policy and have a nice day. When you refer to the policy, it gives more evidence that they were late and should refund you. As you can see, ordered the 26th and even if we ordered after 11 CT, it should have been processed next business day. Pretty sure the 28th doesn't come the day after the 26th but who's counting? Point blank, horrible service with absolutely no regard for customer satisfaction. Last time I'll waste my money on cheap decorations with this store. Would give a 0 rating if I could.

Ok what's going on? It's either ups or michaels that is not shipping my items because they haven't left the access point yet? So I'll just give bad feedback I guess that's where I'm at because it should have been shipped already but I see it's just sitting there at the access point. I've had no problem till now so I don't know what is going on with the service in my eyes it's dropped because there's no reason why it shouldn't be shipped and on its way by now so whatever the reason I will just have to keep doing what I'm doing till I get an answer as of now the service is sub par what it was. Now if I call I'll get well it should be in the back waiting till ups picks it up so I won't call because I know what kind of response I'll get so what's the deal your lagging and i really didn't want to give negative feedback but there's money involved so I guess that weighs more for now

Don't order online if you need anything anytime soon!
I placed an order on the 29th, and they sent an email back same day saying my order was on its way with a tracking #. Checked today, 5 days later, and it's still only "label created". They haven't even shipped it yet.
I contacted customer service and explained they were a time sensitive order and I need to cancel so I can find replacements somewhere locally. They out and out refused because "a label has been created", & won't do anything until 4-6 business days has passed without receiving it. Obviously I'm not going to receive it in 4-6 business days since they haven't even shipped it yet, but they still force the wait time & refuse to do absolutely anything about it.
I will NEVER be doing business with Michael's again. As a small business owner I don't have the time or the extra funds to compensate this big business's dishonesty (saying it was shipped when it wasn't), and ineptness.

I have tried several times to shop at our local Michael's since the pandemic closed A. C. Moore but it is just not inviting, organized, or welcoming. One thing for sure is that it's overpriced on everything. I couldn't find anything I needed. Took a trip to Hobby Lobby and found everything I wanted. There was stock, gorgeous seasonal display items, so much to look at and arranged so you knew right where to go. The same scrapbook stickers that were $4.99 at Michael's were $2.99 at Hobby Lobby. Everything seemed so expensive and the stock seemed spread out to look like more. Just entering the Hobby Lobby store was so inviting. I'm done with Michael's after my fourth unsuccessful trip. There will never be anything to beat A. C. Moore but Hobby Lobby is pretty close. Michael's could close today and I wouldn't care.

I purchased almost $400.00 for Artist's Loft wrapped canvases. They were shrink wrapped an you could not see the corners. As a professional artist and teacher I was flummoxed at the canvases. They were plastic not cotton duck and the corners were not wrapped but cut. I contacted the store and customer service providing them with sales slip and pictures of what was a number of defective canvases. (Paint on an easel slips off plastic and corners could not be repaired. CORPORATE GREEDI was offered a $25.00 gift certificate! Wow! This corporation does not care that they knowingly sell a defective product!

While on a call with Moody he just hung up, I called back he hung up again. It was very stressing I was just trying get information on what todays date was and some other items being sold at Michaels. :(

I don't usually shop at Michael's, and this experience reaffirmed why. I ordered a metal watering can online. When it finally arrived it was severely dented, and some of the paint was chipping off. There wasn't any packing material inside the box whatsoever! No wonder it was dented and chipping upon receipt! I tried to contact customer service to no avail. I won't ever be a customer of Michael's again.

Went to the store--could find nothing that I usually would get. They seem to have eliminated the dies I always got for my scrapbooking and cardmaking. Yarn supply/selection has dwindled. They suggested I go online. But as soon as I opened their site, a pop-up shows saying "get 25% off", so I clicked it--you need to fill in your email address. Fine--I did that. Then the next page says "fill in mobile phone number to receive texts in order to get coupon. Well, isn't that nice. I do not have a fancy cell phone to receive texts on. So nice to know that the business discriminates against those of us not relying on fancy cell phones. My phone is attached to my home wall. I guess that means they would rather me take my business elsewhere.

As many times as I have "stupidly" tried to place on online order for delivery, coupons don't work, lies or omissons are made about what is eligible to ship. Not until you spend an hour or more shopping to meet what they are the requirements, when you get to the cart, Nooooo, there is some other rule that is not found anywhere else while you are shopping. I kept adding to my cart today with "Michaels" products to meet the $ threshold for free shipping, but it did not apply that discount. Michaels, you lie, cheat, take my time and and are a deceptive company! I am done.

Place order for same day delivery, paid the tip for driver, received emai and text that the order was delivered, but i received nothing. Called Michaels and fot someone in India that was no help
Yhis store chain is a joke

I've never bought anything from Michaels.com and I'm not even in the same country. Yet I received advertising email that addressed by name. Not cool. There's not even an unsubscribe link in the email. Unethical

The item is beautiful and much bigger than I expected it to be but it did come damaged I had to glue what I could and throw the rest of the pieces in the trash. Could wrap items better before shipping them and mark the packaging fragile.

I love going to Michael's, so much variety and I could spend hours there. However, their site, not so much. For me, it was hard to navigate the website and find what I need. I actually ended up needing to go to the store and take a picture of what I needed and find it by the item code online (I needed to buy things in bulk and in the store, it was always out of stock or only 1-3 available). However, I did find everything I need and the check-out process was simple and easy and the shipping was pretty quick/average. I am satisfied but I would like to see some upgrades done to their website in the future to make it easier to navigate.

Went to return a couple of spools of ribbon on Dec 31st. They did not accept them. They don't accept clearance returns on Christmas stuff after Dec 24th. That is no where posted in the store OR the receipt. Not much money lost, but still disappointing. Thankfully, Hobby Lobby is less than 2 minutes from them.

They have some of the best selcetion of arts and crafts essentials. It is so hard to not walk out with a bunch of projects at once. They also have a selection for young children. I have found many child friendly family projects.

11/11/22 ordered a 7" prelit Christmas tree. You would think you could get it before Xmas. 5weeks later tracking still says we've printed a label. Now with almost no time before Christmas I have to go out and find one. Their website has no phone number I could find. After multiple hoops and a long waste of time next week I'll get my money back. If you don't have a product don't list it for sale!

I went to shop for a picture frame at 9030 Metropolitan Avenue, Rego Park, NY ******* on July 20,2023. I am beyond thankful that the manager Orayne has helped me and was so patience helping me to pick up the perfect frame. He went far and beyond his service to make sure that the poster I bought with me, fit perfectly into the frame. His service is worth recognition, and I truly hope that the Headquarter of Michaels would see this. He deserves recognition for his attentiveness to the customers. I want to say:
Thank you again, Orayne!

The store opens at 9 am. I got there at 9:45 and was told that the framer would be there 10:15. I did some shopping and came back at 10:30. There was still no framer. I would have thought if they different hours then the store they would advertise this. So sad that I was hoping to get this done. I guess not.

WORST experience ever! Never again will I order from Michael's! I have received 1/3 of my order & NOT ONE employee (Or. City store) or Chat (can't talk to ANYONE in customer service) can help me! Call the post office is all I got. Can't get through to USPS. Chat hasn't answered back, on my second time trying to chat! So I'm out my missing $30 worth of merchandise I paid for?

Recently I had a poster reframed where I supplied the poster and the glass.
I was only purchasing the frame, which came in scratched. They offered to have it redone but said it
Might happen again. The employee told me that my frame was just pressed sawdust and glue with a
"sticker" covering it to look like metal. There was no mention of this when I chose it, and it was NOT
Inexpensive. It was redone without scratch but with no accommodation and an additional trip to the
Store.
I tried online and by phone to contact customer service, but, apparently, there is NO such thing. I
Highly recommend shopping elsewhere for framing.

I went in for art supplies well some yeso to help create textures on my paintings...when I approached the cashier the tall man employee whispered some things in the cashier's ear. I felt so awkward. I don't appreciate unprofessionalism at any level. I try to make people feel welcome and invited. I will not return here or any location!

I ordered several items from Michael's online and was not aware that they wouldn't be sent by mail. Instead I found out I would need to go in person to the store in Joplin (an hour away) to pick up the items. I called ahead to make sure everything was on track. I thought it was all ready but when getting there the order was not ready and had actually been cancelled minutes before. I received an email notification. The manager came out and said she would need to get the items and I would need to come into the store. Long story short we decided we didn't want to wait and would just keep the cancelled order. What impressed me was the manager of the store trying everything to get the order straightened out. The staff was incredibly nice and helpful too. In the end we were able to get it worked out and I left with all the items I had purchased online.