Michaels Stores

Michaels is such a big joke. Over 2 days, 2 orders, being on phone with supervisors and reps in customer service. Everyone gave me the wrong information during this whole ordeal. Speaking to the reps there is obviously a language barrier. You have to go through this before you can speak to someone that actually speaks English. I spent more money getting orders that still were not correct. The last supervisor I just was speaking to, I believe her name was Shanika or Shaniqua, I explained what was happening and my aggravation 2 x and she still asked how can I help you. I just hung up on her because either she was not listening or just did not care. I believe both. I lost a client behind this nightmare and they lost a business customer. All I can say is believe the reviews.

Rupal Desai, Bloomingdale Michael's, 1-6-2024: First, Rupal was extremely helping with helping me find the best knitting and crochet products! She took much time in locating several products. She was leaving the department, but quickly turned around when I asked for more help. When checking out, Rupal spent MUCH time in helping me use the Michael's app. I did not know anything about it. Her education about the app, time, and kindness were unbelievable! Thank you Rupal for caring for GREAT SERVICE, and caring about me!

The first time I ordered from them I got the wrong item. Second time I got half of what I ordered and things I didn't order. Unfortunately I placed a third order back to back with the second order. The third order was done on the 21st of the month. It's now the third of the next month and it has never been delivered. I got a refund and will take my business to a competitor. Avoid choosing ship to home at all costs.

Do NOT put an application in, if you're over 50, if its a new store. I wouldn't even shop there, if you're over 50. They will hire you in to do the hardest part (setting the store up), and brag on you for the next two weeks, then the day of opening, you're fired! Their excuse, is it's not in the budget. They do this at every store they open. I won't give them another dime and I'll spread the word how they treat the elderly. They're good enough to keep around for getting them setup, but not good enough to keep them on the schedule there after. I had to give a star, but they don't deserve not even that one!

Lord forbid if you make an error on an order on their site. Can't cancel it. This is ridiculous! Why wouldn't the option to cancel be there!? And, of course, you have to call them and wait an hour to talk to someone IF they're open! And the store pick up option should be removed. There is no need to have store pick up. Go in and do your shopping… if they have stock in store that is. I hate this store! I've never hated a store so much!

I purchased some items for my daughter's wedding reception from Michael's on-line store because they didn't carry what I wanted in the brick and mortar store in our area. I did not like 2 of the items and took them to the store to exchange them for the ones I wanted. However, at the store they told me that they could not accept them and I had to call and get approval and then send them back. I have never ordered something from a company that had a store and they wouldn't take an on-line order as a return. I recommend shopping around at other party stores before ordering from Michael's.

The registration for I store classes is pointless. When inquired, I was instructed to register online for the in store classes to insure a spot. I did as instructed and showed up to a full class and told that we would have to wait until someone else is done. There is no list of registered participants or system to weed out the walk-ins and allow the registered customers to have priority seating. I offered to show my confirmation email and to ask the other people for theirs but was just given a shrug of the shoulders like there is nothing the manager can do. After repeating my disappointement and explaining that she, the manager, is the only person I am able to talk to about this issue. She then offered to clear off a table full of supplies to allow 2 of my 3 registerants. There must be a better, more efficient way to organize the i store classes, such as simpling requiring proof of registration. Thank you

When I bought my product, I realized I had made a mistake. I tried to cancel the order immediately, but this option on the website did not work. I started a chat with King D., a customer service representative. I was told my order was canceled. The next day I checked my account, and my order was ready to ship. When I emailed again to cancel, I was told it was not possible. I wrote an email back to explain the situation. And I am still waiting for a response.
It was the last time I bought something from this store: bad customer service and no way to cancel the product.

We had been searching everywhere for regular Christmas tree lights (not fairy lights) and we were running out of places to look, so we thought maybe we would try Michael's. One of the staff was very friendly and helped us find the lights amidst the huge amount of holiday stuff, and they actually had a decent amount left in stock (everywhere else we had been had none). The workers at the registers were quick and friendly, and we were pleasantly surprised to find out that the price was HALF what every other company was charging. It was an excellent experience and we were so grateful!

The store that helped so much was:
******* Westport Rd, Springhurst Commons, Louisville, KY *******

Refused to accept their own 30% coupon that met their coupon policy. Then they refused to give back the coupon! Then, they refused to register me as a senior so I could get a 10% coupon. The store uses self-service stations that don't work. I couldn't get any help. Then, they kicked me out of the store and told me never to come back. They will get their wish. I thought they were OK before. Reading comments on this site, I see there was a lot wrong. Please boycott Michael's.

The store in Springfield, VA has the worst manager, her name is nancy, she is rude & nasty. Also she has her 2 teen girls with her working, she steals from the company & writes it off as a theft. She needs to get fired for this. I oer heard her bad mouthing all the employees, better watch the register. Here sister Bootsie does the book keeping in Woodbridge. She is a theif big time. Watch out & don't go there.

Placed an order online and paid for same day delivery. 8 hours later got email that is was on its way. Then got email that items was out of stock. Received refund but then another charge was added to my credit card. They charged me for 1 item that they told me was out of stock and charged me over $11 dollars to go to the store to pick up the 1 item. Cancelled the order. Despicable to charge a customer $11 to go pick up one item at the store. Michaels really has done it this time. Michaels was my store for all my hobbies. They lost this long time customer for unsavory practices.

I looked up scrapbooks on line. There were supposed to be five on aisle 17. I drove over there. They weren't on aisle 17. One was on aisle 16. The coupon was only good for online shopping. No wonder people shop online. Next time I'll go to Amazon.

I would assume they would have more in there stores since the take over of Darice. Darice had an abundance of crafting supplies at a GREAT price! Micheals is a great disappointment. They should really step up thier game or they will loose a lot of customers.

U can not buy the same item in the store as the same item on line for the same price. What the blank is the difference? Did not buy the frame at 30dollars in the store. On line 15 dollars? That's a crazy practice. On line shopping. Stupid. Like to see what I buy first.

I tried purchasing an Valentine's item at the store and since it did not have a price Lee along with her coworker took some time to try to find the price. When one of rhem could not find the price Lee snatched the merchandise against the counter and she told me it could not be sold even though I pointed out where the Valentine merchandise was. When Lee seemed upset with the situation she raised voice and showed anger with her gestures. I asked her for her name which she provided with aggression by pulling her name tag towards me with a lot of aggression. At that point I thought Lee was going to lunge towards me. I highly recommend an anger management class for her.

I placed an order this morning that I needed to cancel about 20 minutes after, the website would not let me cancel for some reason, it had the option but I could not click on it. After an hour apparently it cannot be canceled and you have to wait until it is shipped to your house to return it. I couldn't cancel it 2 hours after placing the order which is crazy to me. I called and tried to explain my frustrations on the phone and the girl on the phone seemed like se was just reading from a scrip. Which annoyed me even more. Half way she just hung up on me.

Very happy with Store #1348 near me in Phoenix! Hannah was so pleasant, rushing to check me out, and offered an unsolicited "senior discount"... love having them there!

I placed an online order & I was charged immediately, but 2 weeks later, it has not shipped. Cust. Svc. (in India) won't let me cancel or get a refund.

They are currently selling a Schylling Toy guitar in store for $41.99 (so called SALE PRICE 20%off). It can be bought at another retailer for $11.99 each. NO THANKS MICHAELS. You are a RIP OFF plain and simple.And your sales staff are the rudest in the industry. I cant provide a proof of purchase because I walked out without buying and then discovered it was available for less than 1/3 the price.

A star rating? I would not give them one star if I had a choice!
Michaels is saying my order came from a 3rd party. Never received and they won't make things right. NEVER ORDER ONLINE. BEWARE OF THE 3RD PARTIES THEY USE!

Placed an online order with Michael's the Bala Cynwyd store at 3:12 pm. I did receive a conformation stated it was received. After waited all day, I called the stores at 8:12 to check the status, o was told the order was ready, and they close at 9:00pm. Once I arrived at retrieve my order, then I received a confirmation my order was ready at 8:40pm. The order was for two (2) items. And they didn't include a receipt!
I can't imagine why a small order, would take all day to fill!

Your money here i can get the same product for about 50 Percent less for yarn at walmart and hobby lobby although there is more supply at walmart.com ment to put one star but even that is too much