Micro Center

An average hardware store, but "global". Yes, their stores are pretty much everywhere, and they look great, and it feels great to buy there. But later there go warranty issues and delays. Why do I need to wait for more than a month until you replace my GPU that stopped working? Maybe it was a one-time-issue, but I'd rather look for another store.

Bought a $300 motherboard that did not work. When I tried to return it the clerk tried to find any microscopic imperfections and wouldn't accept the return due to customer damage. 2 or 3 pins were bent which explains why it wouldn't work. After some microscopy I was able to get this to work.

Issue is that I will never trust Microcenter again with my builds. I build PCs a few times a year and have spent a small fortune at MicroCenter. They would know if they looked up my purchases. This is how they treat their loyal customers? I will be taking my business elsewhere after this.

Please save yourself the trouble and avoid MicroCenter they do everything in their power to not honor their return policy.

I can see why micro center only has a 3.1 rating. I called their national support line to get advice on what kind of printer I needed for my p/c, but also said the store in St. Louis Park, Minnesota needed to actually connect with laptop p/c and demonstrate that it would work When I asked the salesman for a demonstration and actual hook up, he said that was something they could not do, and also know that I couldn't return the printer if I couldn't get it to work for me once I got home. A manager at the store also said the same. If you need technical assistance to confidently make a purchase, don't bother with Micro Center!

They carry ASUS. I had nothing but intense aggravation with a band new laptop under warranty. ASUS is the worst ever. They torture their buyers. Look at all the negative reviews on the BBB in CA. Over 400. This retailer should stop selling these computers. First time I bought a computer from this retailer.

This Micro Center is a nightmare. I ordered my details to the PC a couple of weeks ago. They still haven't sent me my package yet. Now I don't know what's wrong... But I won't be ordering at the Micro Center anymore: c

About a week ago, I ordered a PC online and made the mistake of having it delivered to my house. A few days later I see that my money is refunded and I get an e-mail saying that they canceled my order. It's really frustrating when you trust a website/company and they just cancel your product with no follow-up. In hindsight, I should've just picked it up at the store that day and this would have been avoided. So a suggestion would be to reserve your order and pick it up from MicroCenter.

A morbidly obese associate told me that I need a driver's degree in order to buy a lab top. The man was getting on my nerves. What if I had epilepsy? So I did get a lab top with a state idea. It's none of that big slob why I don't have a driver's license. So happy with my lab top, but I am unhappy with that sales associate. He needs to go to a gym. I believe that he mistakenly believes that all adults have driver's licenses. I am highly offended.

I bought a brand new motherboard, power supply and case to build a new computer. They are all working fine and nothing wrong with them. I have returned one graphics card from Micro Center that would never show any display. I've tried for hours and tried updating drivers, changing BIO settings but this piece of crap never works. I have a second one that is still doing the same exact thing. I don't know if this is a manufacturer problem, but I never trusted AMD products which these cards are. But it sounds like its both an AMD problem and a Micro center problem. Why would you give a customer a product that doesn't even work properly? I can understand the GPU situation that theres a shortage of GPUs, but at least test the damn thing before selling it instead of wasting people's time. I can't even buy another GPU at any other store because Micro center is the only one that has it and they do a $#*! job of quality inspection of these products. Ridiculous.

They charged my card and never sent my PC wheel. I even got an arrival date! I called 3 weeks later and they say the order was canceled the same day(!?) They now had them in stock but would not honor the original price. What a terrible experience! I have shopped Amazon and eBay 400 times and never experienced such incompetence.

Bought a Maingear laptop through Microcenter that had problems with USB-C drive. Sent it under warranty through Microcenter customer service - it was returned to me twice over four months without being fixed - after which I was told that I was then outside the warranty period so they were no longer responsible.

Every interaction with service department was unsympathetic, dismissive and unhelpful. I was told by the service manager that he would try to resolve the issue and I received zero followup until I walked into the store a month later. If the service is this poor from a brick & mortar store - just buy from Amazon or BestBuy.

I selected "Next Day" shipping and was charged and extra $6.00. That was fine.
As I went to place the order, I saw this at the bottom of the page: "Usually ships in 5-7 business days". Which is it? Will it ship next day (which I'm paying for) or in a week? I contacted Micro Center and was told that 2-3 days AFTER i place the order I would be given an estimated shipping date. Huh? What is there to estimate about "Next Day". I canceled the order and will not be back.

We purchased a top of the line Dell for $2000 plus the 3 yr extended warranty and left it at MicroCenter for the data conversion from my son's old Asus. We were told it would take 48 hours maximum AND, unlike other retailers such as Apple, MicroCenter does charge $89. For the conversion. As may son was leaving for college in three days, we were anxious to pick up the computer. After 72 hours and repeated attempts to contact the store, we finally went there and picked up the new and old computers without the conversion. They told us that the conversion was difficult, yet, the new computer had never been removed from the box so they lied. Do not get service contracts or any service agreements from this retailer as they are entirely unreliable.

I schedule an appointment to have my laptop looked at. Not only did they not honor appointments even though they offered them they ignored me when I asked them about it. The store was over capacity due to Covid/CDC guidelines. They were not enforcing the face mask policy or social distancing. I have not felt so uncomfortable in a store during this pandemic until I was in there store today. Would not recommend them and will never return. They will be reported for not following current guidelines.

Website shows the item is available, there is not any phone number to check, also online chat does not work properly, there is not any agent to answer. I drive 20 miles, but they don't have that item, still it is available on website. They don't have respect to customer.

Never have what they advertise and only to reserve before you buy. Also what good is it to enter product into shopping cart to see the price. Micro Center has become just crooked as the rest of the other stores and is no more a reputable store it once was. Their marketing gimmics has over ridden the quality of products and service it once was known for.

Never heard of this place, but my son asked for a computer and suggested this business. After placing an order, company wanted a photo copy of my drivers license and a photo copy of my credit card. Seems way too easy for this business to steal too much information from the customer especially information linked to my bank account. Needless to say, will not be ordering from them in the future and will go to a more reputable and known establishment. Be advised and careful if you do place an order.

I cant wear a mask due to breathing and other issues. I order a computer they would not ship. I came down waited in line for my turn when I went in they told me I had to leave cuz no mask. I informed them I have a medical condition and if they would bring the computer out that would be fine. They said no to both and thus I had no xmas gift for my mom. I own smart Janitorial and previously would only shop here. Spending multi thousands of dollars with a company doesn't earn you loyalty and that's fine but I thought you're company would be be fair in treating motherly abled. I'll be telling everyone I know on both our podcast and in person and sending a email to our over 100 employees to not shop your store as we will not reimburse products from a discriminatory company

So Be careful when you are ordering online.
I had bought a product that was taking along time pending, after the pending when I did bought it same day which was 4 days after the transaction then it was gone so I was Assuming I wasn't getting the product but, for them to turn around taking the transaction realizing they should had it took payment process that day in stead of days later and to update there system when I had bought the product. Then also put me in the Negative Transaction process also taking $$. Also I never received the product because after the head ache it returned back in 1 day which that was a great process. I have not yet got my refund despite how long it takes, When you return something same day you should get money back same day. Also how is there no number to contact the store and calling just random customer service? I won't be buying online again from here. Don't get me wrong in stores are great but online no go!

I have been buying from Microcenter for 15 years. Their Marietta GA location has always taken care.of me and my business. I purchased and 2- seperate laptops. Both Acer's have issues. The Acer Nitro 5 ( I pretty much picked on my own) from their Dallas location and screen went bad with in warranty period but cashier evidently entered Wrong serial number on receipt, from what Manager said. Manager said so sorry their is nothing they could do. I had the original box and serial # on unit. No go! We can't help!
I called Acer and hopefully they can help. At least they are going to try. Brand new computer. Why serial numbers didn't match is a mystery. I will never go out of my way For Microcenter again.
They will.not be around much longer with their crappy attitude. I will review Acer after experience.
I tried to upload Proof of Purchase but did not load for some reason.

If you need it today and prefer to be hands on, they stand alone. Everything is cheaper online, that comparison is not valuable for Microcenter. Can neverheardofthem.com deliver same day? Warranty?

Thats what you pay for. The reps are generally smart too, unlike the DAs you might encounter at a big box store.

For the second time I went into Microcenter to buy a tablet and had to leave the store without making a purchase because the tablet shelves were blocked by carts with merchandise that was waiting to be shelved. I have osteoarthritis and it's often not easy for me to get into the store to shop. Complaints mean nothing. All they do is say they're sorry for the inconvenience. Big deal. Just too much trouble and too much drama having to complain. I GIVE UP ON MICRO CENTER. They're good for paper and odds and ends but I'm going to make my major purchases online at Amazon. I have no interest in Microcenter online except for product information. If I can't buy in their store than I won't buy from them at all.

Slowest shipping I've ever experienced, ordered from them and Heusinkveld the same day within hours of each other. Package from Heusinkveld made it from the Netherlands to being delivered in Michigan in 3 days! Meanwhile my package I ordered from them still sets at their distribution center that is only 3.5 hours away from me. Talked to their chat person yesterday and said it takes 1-3 days to ship, so seems to me like they take full advantage of their timeframe which also tells me customer service isn't a priority to this company, this will be my first and last order I ever place through microcenter!
Did I also mention I paid extra to get faster shipping & that my item showed it was in stock?

In the midst of COVID-19, most companies have pivoted and moved to a more virtual environment. Shockingly, a company that sells technology, in this case computers, has not shifted. So, you are forced to bring your computer into the physical Micro Center store. The wait time in-store for a computer diagnostic is 5-6 days. Even with a warranty, no tech support is offered online unless you want to pay an additional $49. This defeats the purpose of having a warranty. I will not be purchasing a computer from Micro Center (or any other equipment) again. I really wanted to support a local store, but will need to do business with Best Buy, or the like, in the future. #customerexperience