Micro Center

Went to MicroCenter's website and placed an order at 12:06 AM on 9-16-2021 paying for next-day shipping. Having not received any email other than the one saying I opened an online order account, I have not received anything about my order as of closing today (9/17/2021). I called a number for MicroCenter that my item has not been picked or boxed yet. I was told that as far as "Next Day" is concerned that has nothing to do with the entire process, just when FedEx ends up picking up my package. Kind of sad that Next Day is not what it used to be. Will never order from MicroCenter again. Hope they don't wait till next to tell me they have none in stock or they will be dealing with a REAL pissed off customer.

I ordered an item and paid for it last Saturday. They send me a confirmation telling me to pick up the item. I start driving to the store and they send me an email telling me that they oversold and my order was canceled. I ask for a call back from the manager or the person that sent the email. Nothing?
I use the corporate text line to ask for a call back and they waste about an hour of my time pretending they can't get an answer from the store but they guarantee the manager would call me. Nothing?
Then they send me another email saying come down and pick it up or we will sell it. I text back and the explain how they made another mistake and the manager would call me. Nothing. Now its Thursday 5 days later and I'm done with this company. Stay away! They have wasted my time and it's not right

In March 2019 I brought to Micro Center one of my laptops for repair. The repair cost was $120 and I had to return there again with the same problem after I picked up the laptop but they could fix it again the same day. I went abroad for duty for some months and the computer had exactly the same problems when arriving to my destination, so I stop to use it, using instead other laptops.
In November 2019 I went back to US and I went to the Micro Center repair service. They did not accept any responsibility because their repair was done in March 2019 and theiy told me that their guarantee for repairs is only 60 days, even if the problem was exactly the same than before. So they revised my laptop afther paying a $40 review fee. Then, they told me that the repair would cost around 400 $ plus taxes for exactly the same trouble. I never had found people as little serious as those of this firm.

My husband and I went to Microcenter to buy a tv. Gino was the only associate working in that department. He was running around helping everyone in that department. Kept coming to apologize for being with one customer who was asking ridiculous questions. When he finished with the customer he helped us out. We only went for a tv ended up getting insurance and a surround sound.

I had a problem with my laptop. So I had to buy new one. Wanted to buy it from Amazon or Dell but I need it urgently for my work. So I had to go to this store to pick one. Surely I had paid little bit more than Dell or Amazon. But at least I got going with my work on the same day. Good place to get stuff when you are urgent.

I couldn't order on web as had address issue. Was asked if I wanted standard shipping and said yes, as it says it is Fedex Home. My order is taking 13 days to deliver as they shipped it Fedex Post. I would never order Fedex Post as you could walk faster than you package travels. I could walk there and back in less than 14 days so this in no faster. I am returning all items back to MC as I lost my customer. They couldn't wait 13 days. Now MC is losing my business. I won't ever order from MicroCenter web store again.

I was shopping and not once did someone ask me if I needed help. Employees were standing around and chuckling, talking amongst themselves. I am disappointed in the customer service.

I bought an open box laptop from this company. I was careful to confirm that the 90 day warranty would be upheld, as there were scratches around the power port from the person who originally purchased the item. The power port failed six weeks after purchase, and the company promised to fix or replace it. I went in, waited in line for over an hour, then was told that they would not be honoring the warranty. I left a review describing this issue, and was contacted and promised a full refund. Then it turned into a gift card. Then it turned into a decision NOT to honor their promise to refund, or even provide a gift card- they went back to just not honoring the warranty at all. Avoid at all costs. This company wasted WEEKS of my time, and failed to honor any of their guarantees. They are not trying to keep customers, they are churning. Buy elsewhere. There's a reason why they have less than 2 stars on all the review sites! Avoid at all costs.

I went to the microcenter in fairfax virginia to buy computer parts everything needed to build a new computer i went to the computer parts section and was immediately approached by a man named elvis he helped me and only me with everything he made sure every part i was buying was compatible with everything that it will work when i build my computer to this day 1 year later i still love my computer i use it for gaming and no problems with it t i just felt like i was treated really good and they were very helpful i went back to get a monitor and got the same treatment again from another employee all with a smile and good attitude both times thank you microcenter

Twice I came here to purchase a lot of equipment for my company. The first time I was sold computers that didn't have WiFi. This was last year, 2021. I didn't think I had to specify the computer should have WiFi. I chalked this up to a mistake I made but we were not told that the computers did not have WiFi. The second time I purchased 7 computers and 3 monitors for each machine. Upsold on the machine in order to utilize 3 screens which wasn't necessary and the cables that came with the monitors did not fit the computer. After I had unboxed and set up every desk they proposed a full return. Corporate was absolutely no help. Fool me twice, as they say. Either way, terrible experience. If you have to shop here, make sure you ask every possible question.

On this website you can find anything you need for your office/home/gaming computer. I have recently upgraded my pc and I have buy items on micro-center web. I couldn't believe how much discount this site will give you.

First purchase Dell Inspiron last year and it malfunctioned out of the box. Fast forward a year and laptop wasn't recognizing the charger cord. Took it to their tech center to have it repaired. They had my laptop for two months. Now the sound isn't working. Micro Center is a nightmare and will sell you lemons. The sad part is I trusted the sales associate who highly recommended this worthless model.

This experience does not have to do with the order itself. However, I was at micro center on October 12,2015 to make a 1600+ purchase on computer parts for a build. The help to require the items was easy and friendly. At the time of checkout I had in my hand two casino issued discover credit cards totaling $1000. The supervisor at the checkout area did not trust the cards and Microcenter of the Brooklyn store missed out on the sale. I've made much higher amounts of purchases before and I will no longer do that because of that supervisor. I took my business to Newegg, their competitor and I believe that will be the choice of my parts from now on. The supervisor should be fired in my opinion, however that is the store owner's choice. I wrote this same review on resellerratings as well. The point is to get the supervisor fired because he has terrible poor judgement and because of that I will no longer shop there.

The Micro Center in Westminster, Illinois wanted to charge me $600 to replace my MacBook Pro Model A1502. The service guy stayed "it's because that model has an integrated battery. Well I took my Mac home, ordered a new battery for about $69 dollars and installed it myself. It only took me an hour.
I will never go back to Micro Center again.

I went to the westmont store with my chromebook it does not have a internet cable slot i had to buy Ethernet adapter for it and still no internet.so i brought it in for tech help. I was told it was wifi only by 3 people i dont trust wifi.so it was suggested to buy a new laptop with the internet slot. But i did not and left. I went somewhere else and bought a different one and it worked.its sad.

Microcenter is intentionally selling bad pc parts. If you are doing a pc build watch out for their scam and try not to get all your parts from them. After bringing all the parts that we asked for, the employee gave us a card and said if we need help or have questions to call him but when the pc was put together and didnt work we called the number and found out its really their service center and of course they want you to bring it in for a fee after they sold a faulty part on purpose. So my solution was to take all the parts back instead for a refund and rebuy some from elsewhere and guess what? Now the new built pc works hmmm. It was a faulty part and they sell them from time to time so you will need their repair service next, which equals more money for them.

I need a battery replacement for my iPhone 6s. Micro Center Tustin is listed as an authorized service provider for this, and appointments can be scheduled through Apple Support. But... I specifically called the number for the Tustin store listed on the Micro Center website and inquired about a battery replacement. I was told that the store does not take appointments, and I should just show up at the Service Desk. So, I took my lunch hour to drive to the store, wait in line at the service desk, only to be told when I reached the front of the line, that they don't have any batteries in stock. What? It would have been nice if they had told me that on the phone. Idiots! I'm not impressed.

I bought a vizio v405-h19 102 days ago. It was a refurb but the guy assured me it was working condition. So imagine my surprise when I connected a sound bar and nothing. But since I didn't connect any audio out devices until 102 days later. They're sticking me with the broke one they sold me. Hmmmm Customer no more I think.

Called to talk to someone about purchasing a specific PC and was put on hold for 22mins before I said screw it and did what the recorded message told me to do 1000 times while I waited the 22mins, go online and chat with an online person. Logged onto their little chat queue and my lucky #22 came up and told me I had 22 people in front of me! So I waited 25mins and then said screw it again and decided to write a review on my awesome experience with Micro Center. I'm not sure why these stores think it's faster and more efficient to make their customers wait online in a queue or on the telephone for that matter just to speak to a person about inquiries about products I would like to buy from their damn stores!? Most people are sitting on their assess doing nothing but spending money while we're all quarantined... Funny part is they'll actually wonder why they went bankrupt!? Guess it's time to look for a barebones kit. Saaad

I was so excited when I bought my first computer I was so excited. Just the right color.It was on clearance. Never was told it was refurbished. But should have known. I purchased it August 2017. Not even a year old. I keep getting a message. Free up storage. My hubby. Look at it for me found pictures of some. People on vacation. I couldn't believe. Still more pop-ups. Then I was told by a friend your computer is going to crash. It did. Took it in for service to see if they could fix the problem they refused gave me the run around told me they don't do anything for used computer wanted to charge me more then what i pay for it talk to manager he brushed me off terribly. Sad. Sad. Story... but my intelligent son fix it right now. I will never buy a computer or any other thing. Costumer service stinkkkkkks

I ordered an MSI Laptop. A model they carry exclusively. They charged my card and then delayed. They called me a few days later and said they couldn't "verify" my credit card. This seemed funny as I was looking at the charge made on my card. They asked for bank number on back of card. There is no number its an X1 smart card Visa issued by Community Bank. I offered their email and asked what else can be done. Perhaps a photograph of my card and license? Nope. They cancelled my order. Now they post on their site for the item I wanted that it is local pickup only. I am contacting MSI about this as it is exclusively through them. Not everyone lives in Tustin California. The level of incompetence is staggering! I don't believe Micr Center should have any such exclusitiity with such restrictions.

This is a review in response to a previously posted review. I received a call from the 'General Manager' in response to my scathing posted review of terrible customer service a the Duluth GA. Store. He apologized for the ill treatment that I received during a recent purchase/return for service. He assured me that the treatment I received was TOTALLY UNACCEPTABLE!, and offered to make me whole. I so appreciate his concern and offer. God Bless you Mr. Johnson

Do not buy things here. You cant return them. The 15 day returns are a joke. Nobody has that kind of time commitment. Two mothns ago they suckered me into buying a premium grade display $149 over online price that is not compatible with macbook laptop. Went in to the store with packaged product and receipt, asked for store credid and they would not honor the return. Stared looking at networking products, all on average 15% over retail market average.

Honestly some brick and mortar dinosaurs like this dont deserve to be supported.

Amazon to the rescue. I will line Besos' pockets in exchange for decent customer service.