Micro Center

Good in terms of pricing and delivery times but has a small minus - I sometimes had to return some parts as the quality was inappropriate :(

Old school in the fact they have most everything, but still high tech and cutting edge on product selection. Love this place.

I am not a "computer" person. I just want my computer to work. If it doesn't work tell me how much it costs to fix it and lets get it done! I have been purchasing devices at Microcenter Duluth for many years for both my business and family. I always went back because of the service and knowledgeable staff. This time I was really disappointed. First I needed to get more storage added to my computer, they said it would take 24 to 48 hours and he would start working on it after his days off, which started tomorrow. After a week I went in to check on my computer and nothing had been done, the manager said we honeslty dropped the ball and we will give you 50% off on everything and have this back to you tomorrow if that is ok. I agreed. Two days later iy was ready, I went to pick up my computer and they notified me of another issue which I agreed to get fixed and agreed to the estimated cost. I stopped in to check a couple of times, some young man would say the person working on this is off today but he can get back to you when he is in again... move forward to today... many many many days later, is my computer done, let me check, yes it is. He gives me the price and it is a couple of hundred more than expected... I asked why and he said he didn't work on the computer and guess what - the person that did isn't here. The half-off on everything didn't occur but on one line item of the three that it should have been applied to. I paid and figured I will work it out later... I really need my computer back. I will say in the end the problem was fixed correctly it took four times longer than quoted and cost about 40% more than expected and I am fully trained to work at the service desk now. Whatever anyone says just say the person that worked on it isn't here and I didn't work on it so I don't know and move onto the next customer.

You can't use their Insider Credit Card to purchase any thing Online? Why wouldn't you be able to use their own credit card to make online purchases?

Micro Center has good prices and services and was helpful while building my PC and buying all of the parts.

The most unprofessional people i have ever dealt with. Will happily pay more money elsewhere. Jacob J. From Westmont, IL belongs at mcdonalds.

Check high and low and you will not be able to beat these guys prices. Ad their expertise on computer building is ummatched. #PCMASTERRACE

Cheap appliances with good hardware

What i like:

Their processors, Graphics cards (pretty much all hardware)

Their cheap prices

Terrible customer service and there is no way you can ever call anyone - you hold forever and then they just hang up the hone on you! GO ELSEWHERE

We bought laptops and protection plans costing $149.99,15% of the cost of each laptop in November. One is having issues which seemed to be more hardware than software. Made an appt and spent a 3 hr r/t to the store last Saturday. That store (Tustin) doesn't take appointments. We had an 11:40am and confirmation email? So, we waited. The tech spent 5 minutes running a stress test and said it was fine.We explained the errors he was getting. The pc just powering off after 1-5 minutes, etc. He then said we should uninstall the last Windows update and reinstall, explaining this to a 14 yr old. I asked if he could do that in case his dx was incorrect. Only does upgrades, not down grades. Again? Went home and of course, in the midst of the first uninstall, the pc goes black with a fatal error. Cannot sign in to pc at all. I have been emailing and asking for escalation. Was told a manager from the store would call. Nope. It's been a week. Called the home office and spoke to someone today who was clueless. Now, he is diagnosing and assuming it's windows, saying I'll have to have a 2nd pc, a usb drive, and a whole bunch of other stuff.? He couldn't even comprehend the steps that had been taken and he is going to dx a pc that won't sign on? Asked to speak to a Supervisor. Nope. "Leads" were all busy. Asked to wait to speak to a lead. Nope. He actually stated that Leads don't take such a call. Basically stating my problem wasn't worth their time. I will never buy anything from them again! This is the worst customer service I've experienced on any tech purchased! These laptops are 3 months old with an additional protection plan and they can't help!

Great prices and knowledgeable staff. In store is great place to buy.

I have purchased three computers from the Houston Microcenter over the years; two desktop computers and a laptop. And in late November, my daughter was home for school break, and a lightning strike took out the computer power supply. I was also thinking of getting a new laptop for my daughter, so we looked up the Microcenter website. We saw a number of interesting products, and decided to go to the store here in Houston.

When we got there, we saw the expected crowd of cars in the parking lot and a lot of people. As we walked to the front of the store to get into line, we noticed a number of people were confused by something.

A woman was passing out some kind of flyer, which I thought was an ad for product, but it turns out it was instruction for everyone to get into the store. First, you had to download the app for the store onto your phone - no other way to get in. Then you had to use that app to scan the code on the flyer and enter your information, and finally you were told to go wait in your car until you were told there was a place for you in the store.

This was nowhere on the website for Microcenter. That explains the confusion by most customers. The woman was rather rude, and displayed a go-to-hell attitude which I had not seen at Microcenter before. That put a damper on my interest in Microcenter.

We waited in my car. Short version, we never got a text saying we could go in. More than a month later, we are still waiting on notice. Considering the rude and inflexible behavior of the woman at the door, I found this greatly offensive.

I bought the computer for my home at another store, one which notably welcomes customers. I suspect I am far from the only such customer who took his business somewhere else.

I used to like and trust Microcenter. No longer.

This is not to attack other locations, but customer service is vitally important, and a simple notice on the website, and options for people who wanted to reserve a place ahead of time, would have greatly improved my opinion. Instead, I received the strong impression that the Houston Microcenter has enjoyed success for so long, that they no longer feel obliged to respect their customers. That is always a mistake for a business, so perhaps Microcenter may yet address the matter. But for this encounter I have to assign a failing grade.

You suck! Mail free offer expired after received. You suck! You suck! You suck! You suck! You suck!

I Liked your service, support is pretty good
Nicely done!
Recommend

Bought a computer and cellphone charger. Great customer service! I hope it deliver soon