Microsoft StoreReviews 157

There is no way that they can have to\oribe products because this is microsoft that we are talking about. Everything that I have got from them has been god and I like that very much, You just need to take a look at it form a different perspective.

Horrible experience have been a loyal console client for years and on the preorder I was waiting for 11:00am to purchase and their website was giving freaking errors and did not allow to buy the damn console. I called they place on hold for mora than 10 minutes to come back and give me the BS answer that it was sold out. I have a picture of the error at 11:07 am when i tried to purchase picture below. Really disappointed at how poorly a loyal client is treated.

I normally don't write reviews, however I want people to know what happened to me, and avoid the same thing happening to them. I ordered online from The Microsoft Store and I returned an item on 7/23/20. They received the return in their warehouse on 7/29/20. The warehouse never communicated with anyone that they had received it. I was originally told to expect a refund in 7-14 business days from the day it was shipped back. I contacted them on 8/6/20 to inquire about my refund. (14 days) I was on hold for 33 minutes only to be told that they had to do an investigation of the warehouse to see why they were not informed of the receipt of my return. They explained that I would have to wait another 3-5 days for them to process the refund following the investigation. I again waited and called them back on 8/13/20 (7 days) and was on hold another 23 mins, and when I asked to speak to a supervisor, I was put on hold for an additional 18 minutes. Again, I was told the same story about the investigation into the warehouse. I asked why I had to wait so long since they had proof that the item was returned, and the issue was clearly between them and the warehouse. I was told the investigation would be expedited and to expect a refund in 3-5 days. Well, today marks 1 month that I've been waiting, and when I called again this morning, they told me the same thing! This is completely unacceptable. Customers should NOT have to wait to be refunded this long, ESPECIALLY since they admit they received the return! They are so quick to take your payment but do everything in their power to delay a refund. Not good business standards and absolutely HORRIBLE CUSTOMER SERVICE. DO NOT ORDER FROM MICROSOFT STORE!

Purchased in-game content from the store. Kept checking with support since the content never showed. Support stated that I should get a refund, but refund departments denied my refund and said I was SOL that it didn't appear in my game. In the long run, Microsoft Store took my money for goods that were never given then refused to give my money back when even their support could see that I never accessed the content. Never will spend money through them again.

I would rather eat 3 month old pizza that has been rotting in the trunk of a car than call the customer service line for Microsoft. Getting a refund for unauthorized charges was a nightmare... after three hours on the phone - being transferred and cut off multiple times - we were finally told that they are INCAPABLE of issuing a refund and that I would have to use the online form. Which I had already tried to do without success since there were so many unauthorized charges. They did inform me that I would have to submit multiple forms. One of the people I was transferred to and from had literal roosters in the background. Completely disgusting and unprofessional service.

Pleasant enough until they get your money and then useless. My new laptop bugged out after about a week and a half, no worries that happens.
Then:
1. They tried to tell me I would have to pay postage to return the item
2. I've spent hours talking to technical support trying to see where the item was.
3. After around my 5th session with customer support they are telling me it will take 3-5 business days before they send out my exchange, this is a day after they have received my item.
4. Customer service have kept me waiting for over an hour at times, once not even coming back to me.
I'm not usually one to do reviews, but given the amount of money this huge company is saving through primarily selling online rather than high street rents I would expect them to be able to handle a simple return.

Microsoft is not supporting the store very easily. I made a $26 purchase & it doesnt install. There is a phone number if you jump through enough hoops, but every link is to a chat bot that misdirects you. If you have issues installing anything you purchase, it'll take hours to resolve. I wish I could work on the desk supporting this line because they likely get 3 calls a day due to how hard it is to get transferred to the right place.

The Microsoft store won't even let you download something you own. It's extremely frustrating, and the fixes you find online are a joke. I don't see how Microsoft allows this to continue, as these experiences are going to hurt thier reputation, and make people not want to buy things from them at all! Where is the damage control!? Another issue is the almost complete lack of support for thier PC game pass service. It easy enough to fin Xbox game pass on PC... But not the PC games!?!? Seriously, you're hurting yourself everyday more than you know Microsoft. I'm a out to change over to lynex over this rediculousness.

This thing is absolute trash. I literally want to give this thing money in order to buy stuff, but the store will not allow it. I have never reviewed anything of any kind, ever. This stupid store has angered me so much that it has prompted me to give anything its first online review from me. I cannot do anything, I try to update a game in order to play with friends, one of us is GUARANTEED to not get the new version and is subsequently unable to play. I try to download a game? NOPE, cannot process request. Do you really want me to continue using your store? FIX YOUR CRAP. This is getting embarrassing.

My original review contained numerous expletives, which in turn would not allow my review to be published. But I guess you want to hide and not allow others to completely thrash your product, so you won't allow me to rant at my peak performance, you cowards. Your app is garbage. Fix your STORE (you know, the place that I try to buy things from) or I will quite literally take my business elsewhere. I *was* a new customer, and you can guarantee I won't come back.

FU*CK YOU