Microsoft Store

So, it was time to renew my office 365 subscription. I chatted with a sales rep on their store site about the best deal, and settled on a deal where i buy a tablet and get office for one year plus a $25 gift card, for only $15 more than just getting office alone. They sent the tablet, but not the office key or the gift card. And when I contacted them, I was told that I needed to repurchase office separately even tho my order confirmation clearly lists it as included. SO PISSED OFF!

I would rather eat 3 month old pizza that has been rotting in the trunk of a car than call the customer service line for Microsoft. Getting a refund for unauthorized charges was a nightmare... after three hours on the phone - being transferred and cut off multiple times - we were finally told that they are INCAPABLE of issuing a refund and that I would have to use the online form. Which I had already tried to do without success since there were so many unauthorized charges. They did inform me that I would have to submit multiple forms. One of the people I was transferred to and from had literal roosters in the background. Completely disgusting and unprofessional service.

Horrible experience have been a loyal console client for years and on the preorder I was waiting for 11:00am to purchase and their website was giving freaking errors and did not allow to buy the damn console. I called they place on hold for mora than 10 minutes to come back and give me the BS answer that it was sold out. I have a picture of the error at 11:07 am when i tried to purchase picture below. Really disappointed at how poorly a loyal client is treated.

I am currently 17 years old working a part time job and I saved five weeks of paychecks to to pay for a surface three. Then after using it a total of four times the screen went blank and would not turn on and the surface logo kept blinking. After I saw this I sent it back to get a new one because they said they could send me one due to it still being on warranty, and it cracked while in shipping AND they blamed it on me saying it was intentional damage. They were telling me I had to pay $220 if i wanted a new one for something I didn't even do this is BS. $220 should be about another two paychecks for me... do you think I'm made of money? Don't waste your money OR TIME paying for the pieces of crap they're selling.

Original order never shipped. I had to call to check on it. Was told somebody would call me back. Never did. Called back to be told my order couldn't be complete because of a 'glitch'. Reordered on phone with person that answered phone. I can't really call them a customer service rep because there is no customer service. Was promised discounts for my inconvenience. Received tracking number for package 2 days after it arrived. Never received all the discounts promised. Over 2 hours on the phone with them. Most of it being put on hold so they could check something. Transferred to 3 different people on one call. Still waiting on call back that I know will never happen. Avoid this site or you will regret it. I posted a review on the website that was censored. Buy somewhere else and avoid Microsoft products when you can.

DO NOT BUY FROM HERE. Their website and customer service are so lacking I spent over 10 hours on the site and phone but still did not end up with the tablet I wanted. Their customer service representatives have no accountability and lack basic training. I was hung up on twice, misquoted prices and they messed up the transaction so many times four different credit cards were locked out. They told me they would call be back within two hours to resolve my issue, I never received that call. I am so completely disgusted that I decided to get an entirely different tablet just to avoid future dealings with them.

The Microsoft store won't even let you download something you own. It's extremely frustrating, and the fixes you find online are a joke. I don't see how Microsoft allows this to continue, as these experiences are going to hurt thier reputation, and make people not want to buy things from them at all! Where is the damage control!? Another issue is the almost complete lack of support for thier PC game pass service. It easy enough to fin Xbox game pass on PC... But not the PC games!?!? Seriously, you're hurting yourself everyday more than you know Microsoft. I'm a out to change over to lynex over this rediculousness.

FIRST OF ALL THEIR STORE TAKE SO LONG TO LOAD EVERY DAY OF MY FREAKING DAY OF MU LIFE AND THEY SHOW HOW NOT TO RUN A STORE AND THATS WHY NINTENDO AND SONY ARE BETTER THAN THE RUBBISH THATS MICROSOFT STORE FIX IT!

Microsoft is not supporting the store very easily. I made a $26 purchase & it doesnt install. There is a phone number if you jump through enough hoops, but every link is to a chat bot that misdirects you. If you have issues installing anything you purchase, it'll take hours to resolve. I wish I could work on the desk supporting this line because they likely get 3 calls a day due to how hard it is to get transferred to the right place.

I came back for holiday and I found my app gone for no reason. I tried uninstalling and installing it but it said "something happened on our end" and it keeps asking for microsoft edge's latest download! Come on, I have microsoft edge (latest version downloaded) but it still does not work! What else does this thing WANT! WHY THIS THING?! I pay good money for good apps, not ones that don't work. I WANT MY DISNEY + BACK NOW!

Microsoft is the worst system I have ever attempted to use I would rather get a vasectomy from a lion on meth than continue to use Microsoft I finally understand why people want to kill themselves, I hope Bill Gates gets lost in a mine field, I'm coming for your little skinny behind and when I find it I'm going to kick it all over this town-o, town-o, town-o. Microsoft has caused me to take up a new hobby, binge drinking Microsoft gives me an itch on the roof of my mouth that only the barrel of a shotgun can scratch. Eat $#*! you greedy bastard

I have an old computer running Vista yea Vista but the computer is solid and it just does invoices and quotes, mostly. One day I got an update from Microsoft (among many) that uninstalled my Microsoft Office that I payed for! I see they believe I used it long enough and should just flat out buy another MS Office or computer. I bought MS Office back in the day before they started leasing their software out... no shame lot's of greed for money.

Microsoft store is the worse app ever. I love Goggle play store it let you install whatever app you want. Microsoft store only what they want i search apps I want to install they don't even come up only bring up what they have total waste of time.

I have been going back and forth with Microsoft products and apple products with the pc. I will continue to have an apple product for certain things and Microsoft for some.

I purchased a app from the Microsoft store that I was able to download and use the first day. When I tried to use it over a week later I couldn't. I tried to troubleshoot, I even attempted to uninstall and reinstall, all this was to no avail. I asked for a refund and did not get it. I was finally able to uninstall and reinstall today 16 days after purchase and I am being prompted to repay for the same app I purchased, When calling MS I was on hold with rep 15 minuets to be told I was at the wrong department she then transferred me without assistance where I sat on hold almost 20 minuets, I am very disappointed.