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I returned an order of a £185 T-shirt that did not fit to Miinto weeks ago.
The tracking says its delivered.
I have been contacting Miinto every day and they will not issue my refund.
Live chat simply ends the chat on me now as I have contacted so many times and I get no response to my emails.
There website suggests they will honor refunds for items returned within 14 days which I did but clearly they do not want to refund.
If they wont refund a T-shirt under £200 then I doubt they will refund anything pricey so beware.
Can anyone give me advice on who I contact to have them issue my refund?
Tip for consumers:
I would like information on who I contact to have them issue my refund
Products used:
T shirt
Date of experience: February 15, 2025
Miinto is a global fashion platform that connects the world's best dressed people with a unique selection of premium, luxury and hand-picked local fashion. As a marketplace, we don't own any products ourselves, but instead each order is carefully fulfilled by passionate people working in the world's best fashion stores. Feeling inspired? Visit us at www.miinto.com
If you need assistance, our customer service team is ready to support you.
Miinto was founded in 2009, and today there are over 300 people based in our head office in Copenhagen and our regional offices in Oslo, Amsterdam, Warsaw, and Milan. We sell products online in fourteen countries - Denmark, Sweden, Norway, the Netherlands, Belgium, Poland, Germany, Finland, France, Italy, Spain, United Kingdom, United States & China - thanks to a strong network of local independent fashion stores in each country.
Dear Ben,
Thank you for taking the time to share your feedback on your recent shopping experience. I'm truly sorry to hear that you are disappointed with the service you received. At Miinto, we always strive to provide the best possible experience, and it’s clear that we fell short in this case.
Please reach out to us via email as soon as possible - Info@Miinto.co.uk and we’ll be happy to look into your case right away. Unfortunately, I’m unable to assist further from here, as you didn’t provide an order number.
We look forward to resolving this for you as quickly as possible.
Wishing you a great day, Ben!
Best regards,
Matilda, Miinto