Mint & Lily

Placed an order. Started emailing them after 10 days. Their reply is always the same. They tell me to be patient. Then finally it looked like the package was shipped buy it was a notification that the facility in Jamaica, NY was waiting for the package. Then after another 5 days there was a tracking notice that the package was lost. The company (who I email daily) says they will not send a replacement. It's been 20 days. No package, no refund, same guy, Franz, on email telling me to "be patient ". I asked for a phone number or to please call me. He said we don't do that. Very sketchy all around. I wish I had read the reviews before I ordered. Stay away! Huge scam.

I received my order in a damaged box and my necklace was all messed up as well. When I contacted customer service, they immediately responded but when I emailed them back, I didn't hear from them at all and they completely ghosted me. After multiple emails to them, they finally responded but then when I responded again with my request to resolve the issue, they ignored me again and still haven't resolved my issue. I don't recommend this company at all!

Worst customer service ever. I ordered a personalized bracelet and there was a problem with it. I wrote to customer service and at first their response was quick. I was told I would get a credit. I never recieved the credit and emailed them numerous times to follow up. No response, no credit at all. Go elsewhere because if you have a problem don't count on them helping you.

Ordered picture bracelet with my dead mother and daughter. I emailed them to say I couldn't see my mother and I'd return asap. They emailed me one week later to say to look closer. Like WTF. Another week later I get follow up email that their not doing a return. I asked to swap a picture of just my DEAD mother so she the main person in focus. I got NO response for two weeks. What a crappy follow up. I will NOT recommend to a friend.!

I ordered a necklace and a pair of earrings. Earrings were three weeks delayed past the due date, and I still have not received the necklace. They do not respond to emails and there is no phone number to talk to a human.

My order was 'shipped from china' and never arrived (fake delivery notices...eg said delivered in the middle of the night and noone delivers in the night here).
Company seems helpful and said they would re make and reship... so then that order comes from the US! Okay...
Received item and the ring is the worst quality. Like a plastic kiddy ring that has been spray painted gold. Light as a feather and I cannot see it lasting well at all. The gold 'plating' is also not covering the ring entirely. Just the front and back.

Only positive I have is that the box is nice.

I would rate this company 0 stars if that was an option. I ordered a necklace in late November and my delivery date was expected to be between December 11th - 16th. I got an email that my order had shipped, but the tracking information was never updated and the necklace didn't arrive. It was only after reaching out to customer service that I got ANOTHER notification that it had shipped. The necklace eventually arrived but at this point, I'd asked for a refund. I have now reached out three times and a refund has not been issued and the customer service rep, Gina, has been ignoring me. Don't waste your money on this company!

My son (35) died 12. 16. 19 and so I wanted to find some beautiful, meaningful jewelry for my daughter and myself. I found the perfect necklace and bracelets for us. I also bought my little granddaughter a necklace with her name and flower. Also, a personalized bracelet for my best friend who has been told her cancer is back. You will love the sentiments and the quality of these gorgeous pieces. Plus, everything is packaged beautifully! Nice boxes that slide out so you can put your beautiful bracelet or necklace back until you are ready to wear again. (But, I wear mine every day since I've gotten them, so mine just stay in the box overnight. THANK YOU, MINT & LILY! LOVE that I found your wonderful company!

I was so wrong to think this company is a cute little US made shop that really care about its customers. First, the quality is the same as the made in china items. Second, the customer service is so bad, basically it is what it is. Once order is place, money is received nothing can be done afterward. Third, literally took 3 weeks to receive 1 item from the order, the other items are unknown eta. They really don't care and can't cancel after money is in their pocket. They can offer future discount for more disappointment. No thanks!

I ordered 2 custom name necklaces on September 3, which I have yet to receive. According to USPS track it says that the item is in Jamaica NY. It has never moved from there. After reading these reviews I fear I have just lost my money and have been scammed. I wish I had read this first. I have not received a response from customer service as to where or when my package will be delivered. I will update here if I ever receive my order….

I ordered a pair of earrings for a gift well before I left town. I kept emailing regarding an update because it was getting close to their e. T. a and no shipping info was available. After a week of me seeking them out they tell me my order was skipped. I asked for a refund seeing as how they weren't even made yet and they refused. Mind you they're not even made yet. They insist I continue to wait. This is absolutely Ridiculous and horrible customer service. I strongly suggest looking else where for jewelry.

You get what you pay for. My husband thought he could get something cute AND cheap - he was only half right. The earrings he bought lost a stone the first time I wore them. He went back and forth with customer service and they ultimately said there's nothing they could do. They also wouldn't let me leave a review on their website because it'd been more than a week or something since purchase - my husband bought these as a gift so I didn't get them right away.
Overall - a shady company with shoddy product.

I wanted to buy a meaningful ring and i found one that represented what i needed. It's gold and i've had it for two weeks, so far the gold is already faded off and half of it is silver. Marketed as long lasting and water resistant, but it is surely the opposite :(( (( really upset

They will never ship your product and there is NO way to contact anyone. They don't respond to email or answer the phone. FedEx also confirmed that the package has never been sent to them even though they will give you a FedEx tracking number.

I ordered a name necklace for my daughter for Christmas. The necklace states on website that it is 16 inches long with an option to extend to 18 inches. When measured with tape measure the shortes length is 18 1/2. Also chain not as advertised. I've written customer service per website with no response. No # to call. Very upset…. Don't buy from this company who does not care to respond to a customer

Ebsite promised items before…
Website promised items before Christmas. Still waiting. Company isn't responding. They have taken my money yet no product. It shows a usps number but usps days they have no record of it. I've asked for a refund and still no response. They respond on Facebook and say DM them yet they still don't respond. I going to report them to BBB and other agencies for unlawful business practices. They're stealing peoples money and not delivering.

I ordered a ring and a necklace - the site says "Designed and Shipped from the US" and the delivery date was set end of Dec. 22: I still have not received them. The tracking shows both were shipped from China! The tracking site is a Chinese service provider with awful tracking system. What's even worse is the customer service: seems as if the emails are just some bots sending pre-prepared templates without reading the context!

There items are beautiful but time frame to receive your items is HORRIBLE! Expect to wait weeks before receiving your order! The order will say shipped but then stay in Jamaica NY for weeks. When you email to inquire, they aren't able to help you! So if you plan on getting items from here as gifts, make sure you order weeks in advance! Not to mention that on my first order they forgot to send one of my items. When I emailed to complain, they admitted to their mistake but never offered a solution other than saying that they could reprocess it. I asked if it Would be possible to receive my order in about 2 1/2 weeks because it was meant as a birthday gift, they responded that they had no control over the time frame. You would think that being that the error was on their end, they would at least provide expedited shipping to ensure that I received my item on time…

They shipped my product late and to the wrong address. The post office contacted me and told me they have the wrong address when scanned but correct address written. Well the package went with the scan that MINT AND LILY printed. How can one company be so completely filled with morons. If you wrote the correct address how did you not catch the wrong scan and via Vera's prior to shipping? Is there any sort of quality control? Is this even a real company? Morons!

Ordered a necklace for Valentines in January just to be sure it would make it.
Well it didn't ship out until well after Valentine's Day
They didn't even bother to give me a credit on shipping just a discount on my next order
Yea right! I would never order from this company again

I ordered a necklace about two weeks before Christmas and paid rushed shipping. I saw that the tracking label was created but hadn't arrived to the courier facility. I requested a refund and to cancel the order as it was not even here by New Year's Day. They waited until they took it to the courier(4 days later) before refusing to cancel my order or refund my money. A huge mistake using them. Never again!

Ordered 2 items and paid in full December 4,2023. Items dud not arrive until after the holidays. The company promised a 25% discount on my entire order. I received a refund of $4.95 for shipping and nothing else. For the last 6 weeks I have continually contacted them via several different channels and received promises of a refund that has never materialized. After they make the promise, they ghost me until I start the conversation again. Then they want me to provide the same info they have asked for and received several times. The one thing this company is good at is stall tactics. Oh along with lying and broken promises.

UPDATE: I received my refund after 6 weeks of hellish communication as outlined above. The only reason I received my refund was because posting the below screenshot of their BBB review. My refund was $15.86, which was the agreed upon and promised refund. Obviously I did not go through this ordeal for the money. I didn't want anyone else to go thru literal he'll with this unscrupulous company. They portray themselves as wanting 100% customer satisfaction. After reading reviews not related to their own website, I learned this wasn't true. So many complaints of the same nature as mine. Their continued lying and ghosting had to be revealed so they could no longer take advantage of other people. So thanks for the refund and I hope you either change your practices or rot in hell.

I ordered the necklace that allowed for two names on it, the circles that connect. The chain itself is cheap! It will not hold up, also the metal that was used will surely turn your neck green. The names are printed on it so lightly that you can hardly read them!