Mint & Lily

I provided the attached review to Mint & Lily about my purchase of the Quill name necklace and they did not publish it. I presume that is how they retain their 5 star rating!
Aggravating purchase! Mint & Lily communicated delays in starting the order and I requested to cancel since it would arrive too late for my needed gift. Surprisingly, they refused even though the order was not started. They went ahead and made the necklace. After I received notice the order was complete and shipped, it took another 10 days to arrive. After I received the necklace no longer useful for my gift, the biggest surprise is the necklace itself. The letters in the name Alex look like Aex. This purchase caused me nothing but aggravation and wasted money, so proceed with caution if you are considering placing an order.

I bought three gifts a month ago and I never received my order. I sent an email to customer service twice and the second time they just told me there was an error with my order. Obviously I asked for a refund and now I am running buying the gifts in a different place.

Don't buy from them! Spend a little bit extra and go somewhere else. Because at least from any other company you will receive your order. I still haven't received my order and it's been... 24 days mint&lily says they're not responsible for the delivery taking so long... And the customer service rep sound like a robot never addressing my issue just repeating himself. Patrick was rude and disconcerned. The package has been in Jamaica Queens for 10+ days. I live in CT I would have gladly drove the 2½hours to go pick it up myself of they offered. Instead of checking the tracking number every day feeling like I'm going bananas... Lies sneakyness

I purchased 2 sets of custom earrings one pair for my daughter and other for myself. While my daughter earrings was perfect but my earrings the post was not put in the same spot on both earrings which made one of my earrings backwards. The post should have been in the middle. Smh They also took over a month to be delivered. But other then that they was nice.

I made a purchase through mint and lily and revived no confirmation or order number. They charged my card and after weeks of waiting I contacted them about my purchase. They said they had no record of my purchase associated with the name or email I used. They asked for proof from my bank that they charged my card. When I gave it to them they said they'd try to look into it and didn't do anything further. Had to go through my bank to get my money back.

I purchased two bracelets for my daughters. They never came and when I asked for a refund the company kept telling me to be patient. I never received the bracelets or money. Don't be scammed like me, shop smart.

Mint & Lily is an unethical company. I placed an order with them in November. I reached out late December because I did not receive my order. They would only issue me a store credit. I placed another order with the store credit in addition to paying MORE money. Again, I did not receive my order, so I reached out. They sent me an email notification the delivery failed and was unfulfilled. They refunded me for one item. They refuse to issue me a full refund because I used a store credit for the product I ordered. The store credit I used was for product I did not receive. Again, they have the documentation the delivery was failed. I have no products from them and am out the money for the orders. This is the same as stealing and is theft. They are not reliable and do not follow through. Save your money from being scammed. I reached out to the better business bureau to assist me.

After a month and a half and a dozen emails they never sent me the order. I still wanted it and they just stopped responding to emails. Garbage company. Ordered in November for Christmas and never got. Definitely wouldn't recommend to anyone.

I ordered two bracelets in December 2021. One on Dec 28th and the other on Dec 29th. I made the mistake of not researching the company first. They charged my credit card immediately, but to this day (Jan 12th) I have only received emails telling me they are running behind. I think they are not intending to ever fill my order. I was only able to load one proof of purchase photo. I have the other if you need it.

I ordered Christmas gifts in early November. Customer service has said the item was shipped twice. The only message I get is a labeled was produced. The item never ships. Ugh. I wouldn't order from them!

I ordered this necklace and when I received it it is a beautiful piece. Unfortunately it's too small for me. I emailed them they said that they would make it up and I have yet to get a response email I sent the necklace back by UPS and I keep sending emails and I'm being ignored and I just feel that is not the best practice for a business who wants to have repeat, and new customers I raved to my coworkers and families about this business and now I get the pleasure of telling them that they do not provide good customer service like I thought they were every new person is a potential business who could refer many more people for future business so I am not happy with the service. They can the necklace that I returned and obviously they need the money so I'm sure I'm not getting a refund so merry Christmas to you. Buyer beware. Customer service goes along way because people have choices and obviously and unfortunately I made the wrong decision dealing with this company. It's the principal.

This company is a fraud. I ordered an item on April April 26th with the promise of a 2 day delivery. I have to constantly contact them to get updates and they never reach out to me first. It's May 20th and today they tell me the item is out of stock…almost a month after I ordered it for Mother's Day. All they tell me is that they will reach out when the item is shipped and nothing else. Their customer service is horrible. Don't let them take your money like this.

I ordered 3 pieces on November 26th and was told 7-10 days on 2 of the pieces and 2 weeks on the other. Here we are at December 23rd and I have nothing. I have called to no answer or voice mail and sent 3 emails with nothing but an auto respond message. Where is customer service? They wasted no time securing the funds and continue to send out marketing and ads but no time to respond to current customers. Very disappointed, I understand these are difficult times but all I am really asking for is to have someone update me on the status of my order so I can tell the 3 people who's gifts those are "no Christmas gifts for you".

Ordered May 3rd, with expedited shipping extra charge. Write to them on the 5th, 6th, 7th, 8t, 10th 11th and always the same reply from a "Gerald"... "I'm very sorry... your order had been processed"... I opened a case with PayPal and I'll escalate this in all possible forums... Scam and money theft... Paid almost $100 and I'll not be ok until I get it back.

Hope this alert everyone looking for a safe purchasing, this Mint and Lily isn't what you're looking... buy only from trusted sources.

I ordered 12/3. A label was created 12/16…tracking says awaiting item still today. I'm sure I won't have them for Christmas and that's extremely disappointing.

I placed an order 3 weeks ago and my order still has yet to be shipped out. The tracking number shows the item was not received by usps. Very dissatisfied with the delay and poor customer service.

Save your money or take your money elsewhere. I ordered 3 necklaces on November 22nd and It is now December 23rd and no necklaces. I ordered these as a Christmas Gift and I sent at least 4 emails regarding my order. Not until my last email which was December 14th I was told there was a problem with my order and they would have to remake my necklaces and it would take another 7-15 days. Multiple times I asked if my order would be here by Christmas and multiple times I was given the run around.

How do you spell Grinch- M*i*n*t* & * L*i*l*y… Can't wait to tell our 3 nieces that those necklaces they wanted so badly for Christmas will not be what they get even though the order was placed Dec 8th and I continue to receive last minute shopping ideas from them they couldn't manage to fulfill this order. After reaching out to them repeatedly I heard from them 2 times "promising to make it right and apologizing for the inconvenience" they then went silent… no phone number to speak to a rep - just email which they choose not to answer. If I could give them zero or negative stars I would. Gina Thomas their "Customer Happiness Manager" is failing to do her job! Having ordered from them before (although it wasn't Christmas time with their "increased order volume " which is clearly problematic) I will not be a customer after this and would NOT recommend them to anyone.

I ordered a Personalized Bracelet from this company on April 20...for a Mother's Day Gift...Never received any communication from them about delays. Now Today I receive an email asking how I like their product...haven't recieved it. So I emailed them and asked about the status. NOW then say it's out of stock and they don't know when it will be fulfilled...IT STILL SAYS ORDER BY MAY 7 FOR MOTHER'S DAY DELIVERY...Now, I'm rushing around trying to find a replacement...Horrible Experience...Don't Order from this company.

Do not buy from here- you will never receive your order! When the order gets past its estimated time they just give another date- order still not shipped! SCAM!

Picture in personalized bracelet's charm is 1/8" - resulting in a gray/black dot. If your pet or loved one resembles a gray/black dot, then go ahead and order it. Other wise. Save the $30!

I got a double name ring and unfortunately it broke. Support said I can buy it again with a 30% discount. Seems like cheap materials and poor customer service.

The items were sent so late ( and I paid for expedited shipping) they were long after the event and they refused to speak to me on the phone, even after several requests. They are a complete sham.