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Mint & Lily has a rating of 1.2 stars from 93 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mint & Lily most frequently mention customer service, and credit card problems. Mint & Lily ranks 125th among Personalized Jewelry sites.
This company responds to reviews on average within 24 hours
4,500 reviews
My son (35) died 12. 16. 19 and so I wanted to find some beautiful, meaningful jewelry for my daughter and myself. I found the perfect necklace and bracelets for us. I also bought my little granddaughter a necklace with her name and flower. Also, a personalized bracelet for my best friend who has been told her cancer is back. You will love the sentiments and the quality of these gorgeous pieces. Plus, everything is packaged beautifully! Nice boxes that slide out so you can put your beautiful bracelet or necklace back until you are ready to wear again. (But, I wear mine every day since I've gotten them, so mine just stay in the box overnight. THANK YOU, MINT & LILY! LOVE that I found your wonderful company!
The jewelry was of horrible quality, matching swap meets. My earrings came broken, tarnished and very very dirty with no option for a refund nor exchange. There's a reason they've been on sale for so long.
No customer service to respond to a shipping issue. They have taken my money but not filled order and are unreachable. Beware!
Tip for consumers:
Their so-called "costumer service" appears to be bot driven. Impossible to solve problems.
Products used:
Personalized necklace
I ordered a item back in Dec and they sent me the wrong one and still haven't been able to receive the correct one in Feb
Found the perfect gift for my stepdaughter as a personal wedding gift! I chose expedited shipping as I waited a bit too long. I received it in 3 days and I love it! Highly recommend this company!
Easy to order and apply promo code. I was very pleased with the verification of the delivery address. Also the shipping time. The service I have recipes was perfect.
Went to the website and was very pleased at the ease of searching items and the offerings available. The reviews were great will be ordering from them again soon!
I had no response across 8 weeks, only automated responses saying they were behind due to COVID -- which is a valid excuse for a short period (5 days for CDC recommendations) -- but they never sent a personal update or response. Finally, I sent a fourth email at the beginning of week 8 saying I needed my order fulfilled or refunded by 5pm or I would report fraud to my credit card and report them to the BBB and they wrote back almost immediately with a cancelation, but no reasoning.
Clearly they are not only understaffed due to COVID, but in general -- or other bigger problems are going on.
Tip for consumers:
avoid it, you can find the same stuff on etsy
Tries to cancel order 10 minutes after placing and they won't respond. I've emailed several times and they have no contact number.
Tip for consumers:
Don't expect to reach customer service
Products used:
Picture necklace
Incredibly tiny. Difficult to see the picture. Picture is orange and had black dots on the face. Necklace is cheap also. Would not recommend
Products used:
Photo memory necklace. Nonrefundable on personalize items
I had purchased with the company a few times and I was happy
Also didn't have any issues with return item
Definitely recommend
Hoping to get by Christmas but haven't even received shipping email. Ordered on Dec 8th - past the 7-10 business days.
I placed an Order March 31. It is May 9 and I have not received my order and NO customer service to help.
Beautiful Photo Bracelet!
Just what I Expected
Very Fast Shipping
Will Purchase From this Retailer Again.
Excited to Wear it!
I ordered my bracelet as a gift for a friend and received it 4 days later.
I’ve ordered from them before and I like the quality of their merchandise
I love it! I can't wait to give it to my daughter!
Saw the advertisement on FB
Delivery took much longer than expected. Product is nice though.
The product looked nice.
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