Minutemanpress

I was a customer of the Minuteman Press at the Fairlawn, NJ location for many years. It use to be owned by a father and son team. I was lucky that there was a copy and print center nearby to get important documents copied or faxed, especially during the pandemic when the library had shut down. The staff gave me excellent customer service. The issues I had with them is when the management had put up a notice stating that effective December 15,2022, the instant copy and fax service was being restricted from 11:30AM-1:30PM. The lady there who I assumed was the owner said that they were not meeting their deadlines. It was an inconvenience to the customers who needed important documents copied or faxed. It was also an inconvenience to the customers who did not visit there during the restricted times to get documents copied or faxed. The management never should have restricted the copy and fax service in the first place. It is a red flag and they are really saying that they do no want our business. That is not how a print and copy center is suppose to be run. Also the printing manager no longer wanted to take the time to copy or fax the documents. During one visit, he got angry and told me to go to the library. He used very bad language. That is very bad customer service and unprofessional. There were occasions when I had to wait awhile because the printing manager was busy with the copier. Before this started to happen, the staff just took the documents and copied or faxed it right away and in a timely manner if they were not busy with a customer or on the phone. They were very professional. The problems started to happen in 2022. New ownership had taken over that Minuteman Press towards the end of 2021. In March 2023, I no longer saw the sign about the restrictions. Now there is a sign posted in the front that says if someone needs something copied or printed to please send them an email and that there will be a one dollar minimum charge. I never needed to send an email before in order to get something copied. There was never a one dollar minimum charge. A customer was charged only for the number of pages that were copied. The owner now tells me that it will be OK for me to stop there anytime. It contradicts what she told me when I spoke to her at the shop. She said since it was before 1:30PM she can still do the copy job. The printing manager told me over the phone that the restrictions were still in effect and that they had other things to do. Now I just saw the sign on the window that said that the Fair Lawn Minuteman Press will be moving soon to Saddle River Road. Fortunately, there is another local print and copy center that I can go to or the local library. In the past, I would have given the Minuteman Press a better rating. At this time, the customer service and experience with them has been below average. I recently went to another copy and print center to get some important documents copied. The clerk did it right away. The library was closed due to construction. The old Minuteman Press is gone and my business with them is over. I was lucky they were around on Fairlawn Ave for so many years.