MissesDressy

Most incrodible service sending to France. Much cheapor from many brand shops here, sorry for my bad englich... merci missesdressy.com

In my experience there is no customer service at this site. LET THE BUYER BEWARE: ONCE YOU SUBMIT YOUR ORDER YOU BEAR 100% OF THE RISK. THESE PEOPLE DO NOT CARE ABOUT CUSTOMERS AND WILL BE UNREASONABLE IN RESPONSE TO ANY PROBLEMS. The product I ordered arrived and the fabric was not at all what it looked like in the photographs online (it had very ugly metallic splotches that had been photographed -- or photo-shopped -- to look like a soft grey). I never removed the dress from the plastic but simply closed the box and took it directly to the post office to return it. Misses Dressy had their dress back the day after that. They refused a refund even though I was willing to pay a restocking fee, insisting that I would be able to find some other dress from their inventory and telling me that I had an entire year to use this credit, that to me is totally worthless. First, the dress that was misrepresented was for a special occasion: my daughter's wedding. I have no reason to have fancy, shiny, ostentatious party clothes (and did not think I had ordered any item that was strangely metallic). Second, the company received the dress in the exact condition it had left their office. Completely unopened. Third, the company received the return immediately. The turn around occurred in the same week. In sum, this unwillingness to work with customers is ridiculous. Misses Dressy DESERVES EVERY NEGATIVE REVIEW IT RECEIVES. I, along with almost every other reviewer, lost a lot of money. This company had little concern about that. There is no compromise in their business plan which appears to be driven by fraudulent representation. BEWARE! I wish I could assign a negative number of stars to this company.

I was very hesitant at first to purchase online but my gamble paid off. The dress I ordered was so FABULOUS!

Website states gown available in sizes up to 24. The website also stated that they had a friendly return policy. However first gown shows up and is two sizes smaller than marked. So I call on the second day to ask for a bigger gown and get instructions on what to do. Was told that the dress only went to a size 20, but they would check on it. Several days later I reached the person and was told that 20 was the biggest, however could mail it back and get a store credit. I was on a business trip at the time, so when I got home I airmailed the gown back, asking for the largest size in that gown. The return shipping cost of $50. Then after several weeks I call to find out what happened, as the gown was not available for the big event. I was told at that time that I violated the 3 day return policy, so no exchange for me. They are shipping the too small gown back to me, at my expense. So, in addition to having the wrong sizes available listed, and after several phone calls to Jasmine and Angel and neither of them telling me that I was under a deadline to return, and after missing the big event, now they tell me I am out of luck and stuck with the wrong size item. Please remember this is a $990 couture gown. Good luck getting the sizing right off the net, you'll be stuck with whatever they send. This store has return/exchange complaints posted elsewhere. I would strongly recommend spending your $$$$$ at home where a merchant would love to see this kind of cash walk in through the door, and you can verify color and fit. They need to have correct sizes available listed from the beginning, correct size charts, and if there is a restrictive return policy they need to let people know this. Basically I am out over a $1000 and doubt any tailor can make this right. Certainly MissesDressy isn't going out of their way at all to make this right. It's not as if I want a lot from them... only the same dress I bought for a family member at a great expense in the correct size. Is that asking too much. How are people supposed to buy these items off the net without being asked to return them within 3 days. What am I supposed to do, overnight airmail it back the day it shows up at the post office? No customer service at all, would NOT recommend in the least. BUYER BEWARE

This is not the first time I buy from this company and everything was always perfect.

If you go to their website, you will see they have VERY high reviews... HOWEVER! BEWARE! -- they have the WORST CUSTOMER SERVICE EVER & the quality of their dresses is very poor. I am assuming most of the reviews on the site were probably created by the employees. They are very shady

I ordered a pretty expensive dress from this website. When I received the dress, it looks nothing like what I saw on the website because their photos were tiny!... you are not able to see close up details. Unfortunately, I was out of town around the time the dress came, so when I actually opened up the box to try on the dress, it looked horrible and cheap. Very bad quality for a lot of money!. Their return policy was three days! I missed it by ONE WEEK. Most companies allow more grace period. I wanted to return it... or the very LEAST exchange it so I contacted MissesDressy to see if we could work something out.

Not only did they not believe that I was out of town, they wanted proof. So I willingly sent them my itinerary... and they wrote back "due to policy, we cannot do anything". Then why would they want me to send them all this proof? I explained my situation and how it was NOT WORN, clean, new... i was late by a few days. And I just wanted to EXCHANGE... if not RETURN. I also explained to them that after seeing all the negative reviews from most customers, they had written to a few customers about willing to exchange a dresses. So I copied and pasted what they had said... and NO LUCK. They are not willing to budge.

I WILL NEVER ORDER FROM THIS SITE AGAIN! Now i am stuck with an expensive dress... it does not look like the picture at all...

BEWARE of this company. THEY ARE GREEDY AND WANT TO TAKE YOUR MONEY... they DO NOT CARE ABOUT THEIR CUSTOMERS!

Save yourself the greif and order from another site...

Great customer service, Great dresses! Will definitely use your online store for my future events!

I forgot my password an by chating with Celeste help me finish my order. Great service!

Celeste helped me with every question I had. I for sure will ask for her in the future

I wish I could give negative stars I purchased a dress from MissesDressy.com that stated on the website it would ship in 5-7 business days. I submitted my order and confirmed both online through their chat and by calling customer service that the dress was in fact available and ready to ship. The wedding I'm attending is in a few weeks and I couldn't risk the dress not getting delivered in time. A few days later, I received an e-mail saying the dress was not in stock, an apology, and an explanation that this "very rarely happens." Obviously upset by this, I called and asked for an immediate refund. They tried to remedy the situation and offered to ship out another dress that their website stated was available to ship in 5-7 business days. I searched again for LITERALLY 2 HOURS to find a dress that would work and ship out in time. I submitted my order yesterday and confirmed again, both online through chat and with a call to customer service that the 2nd dress I chose was available to ship within 5-7 business days. Again, their answer was yes and they were committed to making sure I had a satisfying result from their previous error. I got another e-mail today saying that not only was the dress not in stock, the designer is no longer making it! I am utterly pissed, to say the least! This is the most unorganized and unapologetic company I have ever ordered from. If I'm willing to spend hundreds of dollars on a dress, I expect much better service than the lazy solutions I was offered. BUYERS BEWARE OF THIS SITE! EXTREMELY MISLEADING AND DON'T OFFER ANY HELP IN CUSTOMER SERVICE WHEN THEY DON'T HAVE THE ITEM YOU ORDER! Now I'm stuck without a dress and no time to order a new one.

Very helpful and quick information. I'm from the UK and she made it very easy.

Rita was with me in the conversation. The bug me to thank her so

The Dresses are pretty amazing! Great quality and fast delivery!

Beautiful dress, excellent craftsmanship
We would definitely buy dresses from here again.

Thank you for sending my dress. It is beautiful! I will shop again soon.

I feel all good, the response of customer service a bit slow.

Thanks Rita for Helping in this new purchase (#*******), you were so kind.

Absolutely love it here! Reasonable prices, clothes are to die for.!

A great shopping experience! I received my dress this morning and it was just perfect!

Is a user friendly site to shop for beautiful wedding dress

I wanted to thank you've reached my dress is in excellent condition'll deal with you again

Dolly, did a great job helping me out with my questions... =)

Celeste solved my delivery problem quickly and cordiality