MissesDressy

I live in Australia and bought a wedding dress from MissesDressy.com in September 2015 - It was a special order so I had to wait a few months for delivery. In October 2015 I received a parcel and it contained the wrong dress - I contacted Customer Service and they provided their account details for DHL and asked me to send the incorrect parcel back to the United States - I had to organise everything from my end with DHL, after I send the parcel I received an invoice from DHL for $151 AUD ($108 USD) for the freight charges because the number provided by MissesDressy was an invalid account - I contacted the customer service team multiple times, by phone, email, chat - constantly for over 1 month and they would just say "sorry for the inconvenience, we are looking into the issue" after a while they started ignoring all my emails - no one ever replied to give me an update - I had to pay the DHL invoice out of my own pocket - I paid for their mistake because they sent me the wrong dress! Absolute thieves - they get the dress back, sell it to someone else, make a profit and ignore all my emails. I wish I knew better and not sent it back - I would have saved so much money.
Terrible business, worst customer service. I would never recommend the website to anyone! Please save yourself the money and stress and shop somewhere else. I've never had a worse online shopping experience.

Just got the dress I ordered from them, I'm very satisfied and happy with their service! Looking forward buying more dresses from them! Kudos!

Had so much fun vising in there store last Sunday, I bought couple of dresses on sale after trying on with a nice gift.

Rita at MissesDressy saved my life. She helped me placing an order without loging in. She was very friendly and helpful! Great experience!

I'm so happy with my dress, everythings is perfect. I want to shop of misses dressy again and again.

I've had bad luck with online stores. But this time i got my dress and i am happy with it. Thank you missesdressy.

It was great shopping here because you have a customer support all the time and she can help you and resolve any question

The customer service tech on chat, Dolly was great. Went out of her way to help me order the right size... great experience

My experience with a customer service agent ( Dolly) was awesome.
Thank you so much for your help, I am waiting for my dresses.

May from missdressy.com was really helpful, she was fast and provided me all the information that i needed.

Outstanding, exceeding all my expectation, with Missesdressy.com I could find the best deal for my daughter on father's day for her prom.

They got great selection and fast shipping as promised. Would have been perfect if they got my first choice of dress :( :(

It's the first time for me to write about my personal shopping experience, and because I truly think it might help some other people to decide where to shop with confidence I wouldn't have written it with such details!
My first order with misses dressy was supposed to be in size 6, when I received the dress it was a size 6 on the Tag but size 8 according to the measurements, so I took photos and contacted the customer service. The situation was even more complicated when the designer confirmed it's the correct size!
But because they really set a "Role Model" for the word Customer Service, they still trusted my word and issued a return for the dress
I got a phone call from May in the customer service admitting that indeed there was a mistake in size apologizing for any inconvenience and she immediately escalated the issue to Rita her manager who helped me through the whole process to get the exact same dress with the correct size.

The second dress was one of two pieces from a discontinued style!
Unfortunately I received the dress defected and again missesdressy proved to be worthy of my trust. Rita provided me with an exceptional service, she made her calls and exerted all her efforts to chase the last piece of the dress I like! And although she knew that that this dress is that last piece in a discontinued line and could come with defects, she never quit on me. She could have taken the easy way out and offered any kind of compensation or exchange but she was persistent to make me satisfied and happy with my purchase.
Rita, you are a star! You truly provided me with an exceptional service and I'm very proud being your customer.
May, thanks a million for all your efforts, I've never seen someone as honest and understanding as you. Caring for your customers and being keen to make them happy and satisfied showed in every call I got from you following up on every single detail!

You might be able to find the same products of missesdressy in many other stores, but I doubt you'll be getting the same service specially if due to any unforeseen circumstance you found yourself stuck with a dress and no one wants to help you!

I ordered a dress for a wedding. On the check out page it said usually ships within 5-7 business days. The dress took over three months to arrive. When it did arrive it didn't fit even though I ordered a size bigger than I normally do to ensure it would fit. I returned it because I could no longer use it for the wedding and was then on a time crunch to find a dress that would work. Upon returning it, I was only credited $98 for a $138 dress. In the terms and conditions it says "d. You will be given full store credit valid for six months at MissesDressy.com, on the first dress you return. This will be credited to your MissesDressy account and applied against your next purchase." I obviously was not give a FULL refund. Additionally, the email I received detailing my store credit (only way I could get money back), said nothing about the credit expiring in 6 months. If I am not mistaken, money spent, in way of gift cards or store credits, can never expire. If you buy something at Macy's and get a store credit, it does not expire. That is pretty universal. Regardless, there is a serious issue of with transparency to customers here. They obviously are in the business of ripping customers off by being misleading and feigning due dilligence by referring back to their T&C's which are unfair to customers. Additionally, when I called to discuss the initial issue of being misled on the shipping time frame, their customer service was horrible. I could not understand the representative because of her thick accent. She made no effort to work with me on a solution or be empathetic. Overall horrible experience. I am left feeling ripped off by a business that is in it to take advantage of people.

Pretty efficient but a very very disappointing refund/exchange policy. Will not be shopping again unfortunately.

I am happy to find a person such as CELESTE
She was very helpful and cooperative sales assistant.
I would like to say to her thank you CELESTE

Regards
AMAL

Jace is a great assistant, help me to get my dress in easy way, i will be your custumer because you have a fantastic lady like her

They have the completely wrong size charts and do not acknowledge their negligence! Honestly the worst company I have ever encountered!

Celeste Thanks for such a great attendance, thanks for your support, everything on this page was quick and clear

GREAT SERVICE! I just received my order in 4 business days, I'm in Brazil and I'm very amazed that I got it very quickly! The dress looks great on me, and it was properly and carefully wrapped.

I bought from them once and it was ok. No issues or problems. If and when i need formal wear, i would still go for them.

I ´ve felt like I was in front of May, my sales representative, today! She was so kind and helped me with everysingle doubt. I loved it!

I was hesitant at first of ordering online but was impressed when I got my fiances' dress weeks before the wear date!