I'm super pleased I just won my court case against missguided. After a long road I finally get my money back they owed me.
I would advise customers to think twice when shopping with them as if you have any problems with them they don't deal with complaints correctly, they don't get back to you 7 times out of 10, they refuse to give you their complaints process, they are not linked to and ADR service or ombudsmen and when the time comes to you having to take them to court they cause you to spend alot of your hard earned cash. I got my monet back but unfortunatly was still out of pocket as in a small claims court you can not claim for the damages. Despite the clothes being nice it's not worth the hassle. They treat customers like crap as they have done me and others I have spoke to. I will continue to spread the word on all review websites to put other customers off from shopping with them. And hope the business soon crumbles.

I am a first time buyer. I spent $158.00 in an attempt to prepare for the Summer. All of the dresses looked the same when I received them. The material was thin and the information and the photos on the website are misleading and untrue. The sizes aren't accurate as well. This is immoral in my opinion. In addition to not being satisfied with the quality of the dresses, their return and contact information is the worst ever. The return policy is misleading. They provide a barcode instead of a physical store address and a tracking number that was not included in the package, I had to purchase it to attach to the package to return.

After I sent package back through USPS as stated in their policy, there was no communication for several weeks. Finally, I tried to contact them and noticed there was no information on how to connect.
After I resolved that issue and contacted them, they asked for a proof of purchase to refund my money which I immediately provided. Shortly after they received my information, I received a message stating they needed a copy of a Proof of Postage Receipt. The USPS does not issue them... The tracking # they provided has no activity.

The post office also attempted to track the package (No Activity) 2.5 weeks have passed. SMDH SCAMMERS:
Also they don't respond on their contact addresses.

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They say I make too many returns it may right too get a refund on in used clothes
If they do not fit or are not nice if sizes wear right I would not have too

I have bought from Missguided 3 times and so far, every shipment has been a positive process. I live in Singapore so shipping for me takes about 1 week to arrive and costs $20 (I usually don't care about the shipment time or returns because it is a hassle. I've had a package from Australia taking 2 months to arrive before). The reason why I return to shop here is the quality of the clothes. For the price, it is much cheaper than clothes sold in my country. They offer great styles and the quality is great.

I catorgrize MissGuided in the same league as ASOS! They have found there feet in the online shopping world and in my opinion smashing it. The quality of clothing has enhanced since about 3 years ago when I first began to use them. The reason for this review is because ive ordered clothing from them outside the UK and they have always got to me when stated and in perfect condition and the communication is great on all platforms. I always recommend Missguided to my many friends.