I returned my clothes to this shop and I have not received a refund to this day! I do not recommend this store! Bad quality of clothes

I am very disappointed in Missguided's customer service and how they've treated me in the last few months!

I Placed an order
Wasn't pleased with some items so returned them
Didn't receive any credit for some of the items so messaged them eventually, after waiting to see if i'd get any communications from them as they do say allow some time.

Still didn't hear back so i contacted them.
They refused to give me back my money but offered a credit note.

I accepted it as i would lose my money otherwise, but the code was useless!
It wouldn't work!

Messaged them severally, they all use the same troubleshooting process like robots!

Even after telling the next rep that the previous rep had me do the same thing!

And the funniest thing, their response was always, it's working on our end so it should be fine at your end. Really? Missguided, really? And you call that customer service? It's November now, i'm still £60 short and have no items to show for it.

Today 22/11/2017, they are STILL refusing to sort this out and are also refusing to provide details of their governing body

I purchased about a month ago a bandeau top and a skirt form this site, as i have previously shopped with them before (and never had a problem before). Received my order within a couple of days, which was great. Then looking at my new purchases I noticed that the sizes of my items were two sizes smaller than what i originally bought! First instinct that came to my mind was, "I must have ordered the wrong sizes". Mainly because I was new to this European size chart they created on there site. So I checked my email, and then sourced out the order information. I noticed that i did order the right sizes for myself and that the company accidentally sent me the wrong sizes. I then emailed customer care and told them about the whole situation. Apparently "I ordered the sizes that were sent to me" I clearly took photos of the garments as well as a screen shot of there size chart and my order details to prove that the company sent me out the wrong order, and that the garments were two sizes smaller than what I ordered. Still received no apology at this stage. Instead the company sent me out a pdf file for a free postage return. So then I posted back the garments and was told that I would receive my full refund within 14 days. The weeks passed so I sent a email enquiring about my refund (as it was due to be refunded back into my bank account) and Ive been receiving emails stating " you will receive your full refund in 14 days" I then notified them that the 14 days have passed and why isn't my money back into my account?. They then stopped replying to me. I have sent so many emails to the company demanding my refund and that I have rights as a customer to receive back my money, I still haven't received my money back and I am shocked that such a well known company would deal with a situation so childish like this! Im so furious that they have just ignored this situation and think I'll just go away. This is ridicules and I feel that I have to complain online about them to get there attention. I wouldn't recommend the brand myself and would suggest others. Ive never had a problem with purchasing anything online but this is beyond a joke!

Avoid at all costs. Quite frankly it is not worth taking the risk paying money to this company. I made an order on Monday, paid next delivery, all very easy? So I had missed the cut off for next day delivery and my parcel would be delivered on Wednesday - Cant complain.

Wednesday goes. Apparently my parcel had been delayed so I was advised to allow 24 hours - questionable vague answer as to where my parcel was.

Thursday comes. Still no parcel or shipment update. I contacted Misguided on 3 separate occasions across the day, each time i was given a different excuse or simply told to wait " it will come today". First my parcel had "missed the delivery van" and then i was told that they didn't know why it had been delayed but i should still wait until 9pm in case it arrives.
When i questioned all of this and the excuses I was told to re-order my items, and when the other items arrived to return those - you can bet i would then also be charged to return the items. Question: Why would i send this company even more money when they clearly didn't value the custom the first time and have no care for their customers.

So Friday comes - still no parcel and no update to the tracking service. Now the next excuse comes- "the van broke down" (i thought my parcel had missed the van?). By this point i have contacted the company 4 times, i have come to expect the half hearted "customer services" from Misguided and the dismissive attitude of the staff is really starting to wear thin. "Its definitely on its way to you today and is due to be delivered".
So late afternoon, still no parcel, still no tracking update. I contact Misguided again, this time after explaining a 5th time that the tracker is no longer updating and I still have no parcel the customer service agent advises i am correct and she will chase this up with the courier and email me to let me know what they say.

Saturday - Still no email. Still no tracking update. Still no parcel. I contact Misguided again.

"As there hasn't been a scan since 7th and to get this sorted as quickly as possible, I'm going to request they return the original order to us. I can offer you a refund or a replacement order. Which would you prefer?"

A replacement order? I will never be ordering another item and will definitely be sure to recommend none of my friends or family do. Its taken 3 days to get some form of direction and they still cant give me an answer as to whats happened with my parcel. The service is quite clearly copied and pasted from a script with no care towards your individual issue. I asked to make a formal complaint - apparently this had been noted on my file but i'm sure that too will get lost like my parcel.