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Missguided US
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Missguided USReviews 414

1.9
missguidedus.com

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Missguided US Reviews Summary

Missguided US has a rating of 1.9 stars from 414 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Missguided US most frequently mention customer service, tracking number and business days. Missguided US ranks 702nd among Discount Shopping sites.

service
68
value
71
shipping
76
returns
52
quality
67

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Florida
1 review
41 helpful votes
Follow Ashley V.
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This company is horrible. They claim 10$ is standard shipping, but it's really third class shipping. It doesn't cost 10$ to ship 1 small piece of clothing. So they charge so much for shipping to make money. Haven't received my package and it's been 3 weeks, when I messaged customer service about it they said shipping takes up to a month. Will never be ordering here again, when I do get my package, I will be returning it.

Date of experience: July 10, 2020
Iowa
1 review
0 helpful votes
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Hello, 20 year old college student here who likes being comfy. At Missguided YOU ARE BEING LIED TO ABOUT THE QUALITY OF THE MATERIAL YOU ARE RECEIVING. The material of the two pairs of "cotton" sweatpants I ordered (for $60) was actually %97 polyester with big capital letters saying "KEEP AWAY FROM FIRE". When I contacted customer service about the fabric they said "there appears to be an issue with our stock discrepancy", which basically means they are flat out LYING to their customers. Please do not spend your money here. I was SUPER disappointed when the perfect pair of pants in the picture were not the ones I received. Again, SPEND YOUR MONEY ELSEWHERE because you deserve to get what you expect.

Date of experience: July 10, 2020
Arkansas
1 review
2 helpful votes
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Save your money
July 10, 2020

The package took around a month to come in when it said it would come in in a week. One item I ordered was not like the photo on the website, but the shipping that the website has YOU pay in order to return an item ended up costing more than the actual item. I'm overall quite disappointed.

Date of experience: July 10, 2020
Georgia
1 review
3 helpful votes
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I ordered 10 things from Missguided and never saw a single item. I reached out multiple times and never got a response. I finally got my money back after going to Amex to dispute it for me.

Date of experience: July 9, 2020
Michigan
1 review
1 helpful vote
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Stay away fro now!
July 8, 2020

Never received my order but im glad i only $23. I've ordered from them in the past and everything went great :(. I'm hoping this is only because of the pandemic and maybe things will turn around for the better in the future. I ordered may the 8th and the last update was june the 23 and after that, nothing :(.

Date of experience: July 8, 2020
California
1 review
1 helpful vote
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Terrible
July 7, 2020

Terrible website to purchase clothes and terrible customer service. The clothes are cheap and very different from picture portrayed. Have no return policy and make you pay a fee for returning an item you were not satisfied with. Do not recommend shopping here at all!

Date of experience: July 7, 2020
Hawaii
1 review
2 helpful votes
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Absolutely Awful
July 6, 2020

I have been waiting for my package for OVER A MONTH (literally 39 days). I also got an email that one of the items I purchased was no longer available even though I had already paid for it. I contacted the company several times and they never have a solid answer. The service and shipping is straight garbage.

Date of experience: July 6, 2020
Michigan
1 review
0 helpful votes
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Zero complaints
July 5, 2020

I got my package in exactly 6 days. Everything was very decent quality for price. Better than expected actually. There jean quality is great. Shipped fast, decent quality. Zero complaints

Date of experience: July 5, 2020
Oklahoma
2 reviews
2 helpful votes
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Stay away!
July 2, 2020

$11 for shipping. It's been 28 days and i still didn't get my any of orders. Every single time different excuses.

Date of experience: July 2, 2020
Texas
1 review
25 helpful votes
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Terrible
July 2, 2020

So basically I was charged for an order I'm yet to receive, it's has been nearly TWO MONTHS. No communication from Missguided, no letting me know about the expected delays, no apologies, nothing. I contacted them once and was basically told "we don't know when you'll get it". Now I want a refund and they're not even answering. Terrible company and TERRIBLE CUSTOMER SERVICE. Never again!

Date of experience: July 2, 2020
Georgia
1 review
1 helpful vote
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Do not shop here
June 29, 2020

I've been waiting a month for my package. They continue to give me the run around about getting a refund. The package has not made any progress and hasn't shown any indication that I will be receiving it.

Date of experience: June 29, 2020
Georgia
1 review
25 helpful votes
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DO NOT BUY
June 28, 2020

DO NOT BUY FROM THIS COMPANY! I have been waiting TWO MONTHS for my order. I have reached out and was told I would get a refund by the end of the week if it wasn't here. Now after contacting them they are telling me to wait til the end of next week. They are liars, and do not deserve your business. I even provided screenshots of my conversation with the staff about him telling me they would issue a refund and the THREE people I spoke to all ignored them. This company is BS.

Date of experience: June 28, 2020
Canada
1 review
0 helpful votes
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THE WORST QUALITY
June 25, 2020

I am actually so shocked as I thought Missguided was a more reputable brand. I thought it would be closer to Nasty Gal or something like that. They sell some of there stuff at the Bay here in Canada so I think that's why I was confused... Anyway my order came pretty quick but did have to pay duty which I expected. The clothes are soooooooooooo bad quality and miss shaped they look nothing like the pictures and feel so cheap. Idk if it's because of the sale or something but when I watch misguided hauls on youtube it always seems like the quality is good. I got a tank top which is supposed to be nude and it is literally pink. Soooo disappointed and will never order from them again. Going to return all the stuff which will cost me $13 if the site ever works.

Date of experience: June 25, 2020
Utah
1 review
1 helpful vote
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TERRIBLE QUALITY
June 25, 2020

I ordered a couple bathing suits, 2 dresses, and a pair of sweatpants from Missguided, all size 2. Most of it is such bad quality that it is completely unwearable. A lot of it is also very odd sizing (some things too big, some too small, when it's all the same size). PLEASE DO NOT BUY FROM MISSGUIDED! You will be very disappointed. Not looking forward to returning this stuff as I've read returns are also difficult. I wish I read these reviews before I ordered, so that I wouldn't have!

Date of experience: June 25, 2020
Texas
1 review
3 helpful votes
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I order 100 worth clothes, wait for 3 weeks going for week... this my first time order this website... the last time I check my tracking number it say out deliver than all of sincely it say trans... than i email the company, they told me the package send back to them... they told me the clothes is out stock... so i told them I want refund back, never respond me back...

Date of experience: June 24, 2020
Massachusetts
1 review
0 helpful votes
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Poor service
June 23, 2020

Great clothes but shipped is ridicules they just lost a customer. Place an order way before time and should have recieve within 15 days. I place an order with prettylittle thing a week and recieve my order within a week. So kill me with the delay with shipping $#*!.

Date of experience: June 23, 2020
Spain
1 review
9 helpful votes
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DONT BUY PLEASE
June 21, 2020

$#*!y service and return, I payed 18 Euros and 250 all to garbage don't do shopping with them, they send you anything any colors any sizes regardless of what you ordered and after 2 months still no refund

Date of experience: June 21, 2020
Canada
1 review
5 helpful votes
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Hidden Fees!
June 14, 2020

This place is ridiculous, they lure you in with it being "cheap" and then it takes a long time for your parcel to arrive. But before your parcel arrives they tell you to pay more for the "import charges" which by the way they do not tell you when you're purchasing your items. It's basically telling you "pay for these fees or you don't get the package that you paid for at all." NEVER buying from here again I do NOT recommend you buy from this site, due to their hidden fees.

Date of experience: June 14, 2020
New Hampshire
1 review
2 helpful votes
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I love online shopping and recently gave Missguided a try... ordered $120 worth of clothes the last week of May... approaching the third week of June, no package yet. Tracking is through multiple carriers (most I never heard of) & they don't update statuses on packages. Mine has been "in transit" for over 2 weeks. I don't know where my package is, which shouldn't be the case when you have to PAY FOR SHIPPING. At this point I forgot what I ordered and don't even want the clothes for my upcoming vacation. They probably won't arrive by that time anyways. As I wait for my package I just buy more and more from PRETTYLITTLETHING because those clothes actually come before the new millennium.

Date of experience: June 12, 2020
Florida
1 review
16 helpful votes
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If i could give them less than a 1 star I would. I've ordered my package over a month ago still has not came! Ive contacted support numerous times and they say the same things. Tracking my package has been horrible it doesn't update either. I waisted so much money on this brand i'm so mad.

Date of experience: June 9, 2020