Missguided US

Not only did my order take over three weeks to arrive in the US, but when it arrived, the clothes were terrible! I've never had a pair of joggers fit so horribly. I looked into returns and they require that you haven't worn the piece at all, and they make you pay for shipping it back! Also js. It's always a red flag when there are no ways to review on their website.

God I wish I never bought from them. $200 I'll never get back. DISGUSTED with my purchase, horrible material, doesn't look like the pictures, untrue sizing, rude customer service. Wow I'm in awe. I wish I read reviews first. Buy from SHEIN to save some money and get better quality of clothes. So so so so so awfully disappointed. They literally said that their sizing might range from size to being more like a size 6! That's ridiculous! Why even have the size guidelines if they don't make any actual reference to the sizing! This company is a total joke.

After hearing so many mixed reviews about misguided, I have to say I am overall very impressed by the maternity collection actually fitting correctly. I'm a pretty chunky girl and starting to get more chunky now since I am pregnant so finding maternity clothes that actually fit comfortably is sometimes a challenge. However these actually fit right and they look just like how they did on the website. Even the shipping cost and tax isn't bad. For my biker shorts it was 10$ and for my dress 13$ after the 8$ shipping fee and the 2$ tax it was 33$ and well worth it. Even with standard shipping it only takes 2 weeks. Definitely will order some more things again soon in a few months. I give this a 10/10 rating and will be recommending this to anyone else that I know from now on.

First off, the website is extremely misleading. Each item they style so nicely on the models, but you get them in person and the quality is horrible. I wish I would have read reviews and saved my money. 2 of the items I purchased were makeup bags that, unbeknownst to me, were ineligible for return because they are classified as beauty items and "beauty items are non-returnable items". I feel as though I have been deceived and I will never order from this company again, lesson learned. Customer service was not helpful, and I have to now PAY to return these cheap items. There is clearly a reason why they don't have a spot for returns on their website... they are trying to hide their customers reviews and opinions (which is enough of a red flag for me, I almost ALWAYS go off of reviews before ordering an item. My mistake this time).

Paid extra for express shipping. After a week, package is still sitting at the fedex in the UK. Reached out to customer service twice, first representative never followed up. Second representative pushed the task to reach out to FedEx to me. After going back and forth in message for 30 minutes in a live chat that should have only taken 3-5 minutes, but the representative was no responsive, Luis (supervisor) reached out via email. I was offered a $10 discount code for the inconvenience… as if I will EVER order from this company again.

I purchased three items in March and paid for express shipping because I needed them quickly for a trip. It took 2 days longer than it said it would, but I ordered before the weekend and it got here before I was supposed to leave for the trip so I brushed it off. Still though, that was the first strike. The quality of the two cheaper pieces was so-so, but the $48 faux leather dress I bought was horrendous. It smelled like fish upon opening. Strike two. I try to set up a return, still within the window of allowed time, and had to pay $8.25 for the label. I've never seen that in all my time of online shopping. Still though, I paid for it because being out $8 is better than $48. I take it to the post office and they literally gave me a FAKE shipping label. There's no contact or help information, and Missguided customer support has ghosted me on the matter. So, aside from the awful quality and odd smells, BEWARE if you want to make a return, they'll just scam you for even more money!

Why didn't your horrible people warn buyers that the packaging was going to be pornographic and then say something like safety first or some nonsense this is disgusting and then you think you're all that cool because it's 100% recycled material you should be ashamed of yourself you should warn people that when you send a gift when they receive it and their children are going to see a woman in a very demeaning pose! You people need to go to hell this is disgusting I'll never buy anything from you again

I ordered something nearly a month ago and besides the order confirmation email, I haven't received anything else. No shipping email, no package. The website is set up to make you think it's legit but it really isn't. It's a con, that's why there are no reviews on their website products.

I ordered three items almost two months ago and have yet to receive them (I'm from the U.S.) I didn't get any updates from them explaining the delays. They also try to reel you in with sales, but it's sketchy that they literally ALWAYS have sales. And then they overcharge for shipping when it takes so long for the items to arrive. Never shopping here again :/

After I paid $15 for shipping I then get a email saying my package is being held at customs and I need to pay $25 to get it from customs. Also my order was $60 and by the end of all these added fees after it was almost $100 for 3 things. Why isn't that included in the shipping fee like on goat.

Their return policy is one of the worst I've ever seen for U.S. customers. The items do not arrive as pictured. The material is poor quality and cheap. They have awful customer service. Do not purchase from this site!

Charged for shipping almost $10 for a very slow shipping which could be free for order almost $100 and probably shipped from China. Charge for return too almost $10 as well. What a joke! One of the shirt came with a dirty spot and the sizing was off, very huge. The maternity shorts were weirdly shape, very pointy at the belly part like men pants lol, seems like they don't know how to make clothes. The sizing of the clothes are way too big. Now I want to return the dirty shirt and the pointy belly maternity shorts and being charged $9 for shipping. Will never buy again from this brand. Please avoid!

I will never order from this company again. There is no customer services phone number to call and it's been a month since it "shipped" and my order has still not arrived. They are a JOKE. Buy at your own risk.

I placed an order on Missguided 2 weeks ago. There hasn't been any type of movement once my packaged arrived to the US. There were 3 different mail carriers I had to keep up with to track my package down. I still have no idea where it is. On the Missguided website, it states shipping takes about 5-7 business days but clearly that's false. Never again. Please save yourself from the stress, time, and money. Shop on Prettylittlething instead, it's cheaper and has reliable services!

Don't ever order from here! I returned an item back in February and still have yet to receive a refund. Please, do yourself a favor and do your research like I wish i had! You'll find a ton of other customers that had similar issues and never received a refund. I've followed up with them several times on their Facebook page (since there's no customer number to call, which should have been a red flag) and every time they tell me I should receive a refund to my account within 10 business days. I've waited 10 business days three times and still have received nothing! Chances are, you're going to have to make a return especially if you're a first time buyer because the clothes run big for the most part. I would give this company 0 stars if it was an option -- so unprofessional, disorganized and frustrating!

Missguided sucks so bad! This is the second time I'm giving the a try and the same damn issue. They charge u three days shipping express for 15 dollars and while u sit there having hopes that ur item is on its way only to find out they shipped ur item three days after order was placed.No $#*!ing tracking number. I feel like once they bill u after that they don't care if u receive a tracking number or not. Very unreliable site. Please folks don't fall a victim! Missguided is a big scam. Either item runs under size or u receive it too late. For my 15 years of shopping online, Nasty gal has one of the best customer service I have ever had and their shipping is so reliable..

Ordered items 7 days ago for my engagement pics. Even paid $15 extra for 3 day shipping. They charged my card promptly, but 7 days later still no clothes delivered. Had to do online chat, to check the status. Where the rep told me I had to send a copy of my drivers license and a utility bill. Really? There were no issues w my card because it posted. Scam /identity theft signs. Now I doubt I will have an ease of getting my refunds giving other online reviews. Take heed!

I placed an order JUNE 6. It's been well over a month and still nothing! No warning, no help! Everytime I contact them for answers they either block me or say "sorry wait another week". I will NEVER order from this company again!

I didn't do research about this company before i purchase (my mistake) and i am unlucky as well as those people here:< i ordered 7 items from them in total $140 and they charged me $170 with 1 item will be delivered and there is no customer service hotline or anything to reach them except email which i doubt that they will ever respond =.= waste money and this is the first time shopping has made me so frustrated

I ordered before Christmas and it was smooth sailing. I ordered over a week ago (express shipping) and the tracking showed no activity. After reading these reviews I check my junk mail and see a sketchy email from Sky net asking me to pau 33$ when I've never paid duties for Missguided before. Now Im out 2 dresses for my birthday and fly out on vacation tomorrow without any evening outfits to wear. What a bust. Never again.

I ordered 4 pieces about 3 weeks ago as a next day delivery. Here I am, no package and no refund. Customer service is rubbish. Don't bother wasting your time. Have been using ASOS, next online, boohoo and never had any problems. The first and last time I'll ever use misguided.

I'm so glad that I'm not the only one having trouble with this unprofessional, clueless company. First order, I receive top instead of the skirt. Send it back immediately, two months later still no refund, no skirt! Second order, I get email from them asking form a copy of my passport and utility bill. Really? I've never heard of a business asking to email them pictures of my personal documents. Never! I will never even try purchasing anything from them again. Despicable service, horrible customer communication and just useless company. Good luck to them. Cant wait till they go out of business.

They used to cover customs and duties but changed it this year. They also changed to sky net as their shipping company months prior when it used to be Canada Post... I don't know who the director of marketing or sales is, but they royally scr*wed Canadian customers like me who were loyal simply because their items were unique, but still cheap and poor quality. My last purchase was $30 and i ended up paying $36 in customs and duties fees. And shipping took two more weeks than what was posted. Having a conversation with customer service is literally like talking to a junior high kids this day and age. They call you hun, and babe, and patronize you while not even addressing what your concern is. Every response you get is from a different person so you end up having to repeat yourself a dozen times and it's literally like talking to a wall. I would save your sanity and shop at other cheap online stores that cover duties and ship with a reputable shipper.