• Mistcooling.com

Mistcooling.com

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Overview

Mistcooling.com has a rating of 4.5 stars from 614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mistcooling.com most frequently mention customer service, high pressure, and online chat. Mistcooling.com ranks 6th among Patio sites.

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Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
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How would you rate Mistcooling.com?
Top Positive Review

“Always there when I need them!”

Mark P.
7/16/24

I needed to replace some of the line for my misting system after 8 years! I was able to find it easily on miscolling.com where I had made my original purchase. I places the order and within 2 days it was here! Everything is back up and working like a charm! Thanks so much for making it easy.

Top Critical Review

“Garbage products”

Phillip Z.
5/27/24

AVOID. Absolutely terrible quality products and terrible quality customer service. Bought 12 replacement misting nozzles from this company and hand tightened them on the fans and three of them snapped off, nine were fine. Would not replace or refund me for the three at all. Instead blamed me for them snapping off. Mind you I bought an entire system from them, a complete initial set of nozzles, a second set for larger flow and then some replacements. Been a customer for years. No longer. All over three faulty nozzles probable costing them no more than $5 to replace but they cost me over $15 with shipping. Rude guy named Christian was the person in charge of customer service. AVOID MISTCOOLING.

Reviews (614)

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Thumbnail of user markp3593
1 review
0 helpful votes
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July 16th, 2024
Verified purchase

I needed to replace some of the line for my misting system after 8 years! I was able to find it easily on miscolling.com where I had made my original purchase. I places the order and within 2 days it was here! Everything is back up and working like a charm! Thanks so much for making it easy.

Thumbnail of user georgea1573
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

Mist cooling is great. My order was processed very quickly. However I have not yet received my order because UPS is just terrible. So bad that if this is the only shipping option available I may hesitate buying from them again.

Thumbnail of user phillipzayas
1 review
0 helpful votes
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May 27th, 2024

AVOID. Absolutely terrible quality products and terrible quality customer service. Bought 12 replacement misting nozzles from this company and hand tightened them on the fans and three of them snapped off, nine were fine. Would not replace or refund me for the three at all. Instead blamed me for them snapping off. Mind you I bought an entire system from them, a complete initial set of nozzles, a second set for larger flow and then some replacements. Been a customer for years. No longer. All over three faulty nozzles probable costing them no more than $5 to replace but they cost me over $15 with shipping. Rude guy named Christian was the person in charge of customer service. AVOID MISTCOOLING.

Tip for consumers:
AVOID. Absolutely terrible quality products and terrible quality customer service. Bought 12 replacement misting nozzles from this company and hand tightened them on the fans and three of them snapped off, nine were fine. Would not replace or refund me for the three at all. Instead blamed me for them snapping off. Mind you I bought an entire system from them, a complete initial set of nozzles, a second set for larger flow and then some replacements. Been a customer for years. No longer. All over

Products used:
I bought an entire system from them plus a pump and three sets of nozzles.

Service
Value
Shipping
Returns
Quality
Thumbnail of user stephenh2576
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

Jason, your knowledge and dedication to customer service is unparalleled. Thank you!

Thumbnail of user davef653
0 reviews
0 helpful votes
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June 26th, 2022
Verified purchase

We were able to cool our pool 12° in two nights. We ran the pool like normal during the day then ran the pool with these at night. I was amazed. 94° to 82°. My wife said it was to cold and got out. Lol. It's been 100°-102° air temp all week. I run two at a time and have the third as a back up.

Thumbnail of user rickp220
1 review
0 helpful votes
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June 14th, 2020

I never send out negative reviews, but my system was very expensive.
1) I wanted to extend my tubing and I found out that you have to buy the tubing from them. You can't go to Home Depot or anywhere for this tubing.
2). Two weeks in and 4 out of 10 nozzles stopped working.
The ones that work are great and I would suggest buying a high power mister, just not the one that they make.

Thumbnail of user blairg54
1 review
0 helpful votes
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July 18th, 2022
Verified purchase

This is my second system from mistcooling. I bought the 1 gpm oil system and I could not be happier. First system was too small for my deck and will be moved to a gazebo. It is so much nicer to walk outside at 100 degrees and the deck is 75 to 80. Big hit with the family. It increased my living space in the summer months to include our deck and we spend a ton more time out there. Buy mistcooling and your getting the best product and support available!

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Quality
Thumbnail of user ryand926
1 review
0 helpful votes
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June 4th, 2023
Verified purchase

I have installed two 1500 PSI systems and continue to add features. The products are excellent, the website is great to order from and the shipping is fast. Tried the new.004 nozzles and these are amazing especially at dusk when a area can get a little damp with.006 nozzles.

Thumbnail of user dionisiom
1 review
1 helpful vote
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June 28th, 2018

I ordered 4 misting nozzles from this site around December. Items sat in shipping package until June when I finally broke them out for the summer. First trial, NONE of them worked. I had ordered the anti drip nozzles which require a minimum pressure of 70 psi. I attached a gauge while the masters were attached and got a reading of just over 100 psi. Pressure wasn't the issue. Emailed support and was told since it was outside of return period there was nothing they could do. I understand being outside of return period, fine, fair enough. But for all 4 nozzles to fail to function. There is no excuse for that at all. Sold me trash and hid behind return policy. Gave two stars instead of one because atleast they responded to me email.

Thumbnail of user davidw6725
1 review
0 helpful votes
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July 8th, 2023
Verified purchase

Working with Jason in the sales department made the experience even better. His knowledge of the products that he's selling, and his willingness to help me.

Service
Value
Shipping
Quality
Thumbnail of user marekc31
Marek C.
0 reviews
0 helpful votes
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October 21st, 2015
Verified purchase

Pictures and detail could be improved on, but didn't prevent me from completing my order. The shipping was ridiculously quick, a day after I ordered I had called in to find something out, by this time the package was already getting shipped.

Thumbnail of user jeffs4603
jeff s.
0 reviews
0 helpful votes
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July 1st, 2014
Verified purchase

Making changes to order requires everything to be re-entered. Annoying. Prices reasonable. Don't bother with the online chat because you have to go through it all again with another person. Came fast but I paid for that.

Thumbnail of user samf1230
Sam F.
0 reviews
0 helpful votes
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March 29th, 2016
Verified purchase

I've purchase several B-series nozzles over that last few years from the mistcooling website, and I've nothing negative to say. It was click, click, click, submit. A couple days later, I've got them in my hand. Simple. Reliable.

Thumbnail of user noreenf48
noreen f.
0 reviews
0 helpful votes
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August 23rd, 2013
Verified purchase

So far, so good...will see if product continues to work well...I sent this mister to my son in Chico, Ca...average summer temp is 90 to 100 degrees...he said they are great!It is being used on the outdoor patio.

Thumbnail of user jct42
JC T.
0 reviews
0 helpful votes
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July 26th, 2017
Verified purchase

Fantastic product, works very well in the Texas Sun. Cooled my pool by 8 degrees during the day! Another 6 degrees that night. Easy to install, great price! Could not be happier and would recommend the pool mist cooling system to anyone.

Thumbnail of user lylew129
Lyle W.
0 reviews
0 helpful votes
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July 10th, 2013
Verified purchase

The product installation was simple and fast. Performance has been great so far. I only installed the sprayers two days ago so haven't really had time to check the temperature change. The appearance makes the pool area look more custom than before.

Thumbnail of user terrym2741
Terry M.
0 reviews
0 helpful votes
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March 23rd, 2018
Verified purchase

First of all, this is a solution that works. Avoid the wasted time and money with other systems, the Mistcooling systems work, right from the start. And with the ever increasing electricity costs and what appears to be a trend in hotter, longer summers, I strongly recommend their Cool Energy AC Misting system. Unlike other products, this is an industrial grade product that is both easy to install and provides high quality pre-cooling of your AC units to keep costs down while increasing efficiency. All in all, you won't go wrong with the Mistcooling products.

Thumbnail of user lesm188
Les M.
0 reviews
0 helpful votes
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May 13th, 2014
Verified purchase

I think the unit will more than meet my needs in the future, and is a very well thought out package. However, the price seems high for any mister system, but time will tell if it is a good bargain. I believe so, but am reserving judgement until I actually have an opportunity to use the unit.

Thumbnail of user allena366
Allen A.
0 reviews
0 helpful votes
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March 24th, 2018
Verified purchase

I love your product. Your staff has been helpful with my questions and your mist ring on the front of my fan is great. I had a problem with how much you charged me for postage. It was more than my order. REALLY. If I could buy your product with Amazon prime I would be a very happy camper.

I guess you make your way over the top shipping charges a main part of you profit center.

Allen

Thumbnail of user williamd5383
William D.
0 reviews
0 helpful votes
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July 14th, 2015
Verified purchase

I had difficulties navigating your web site looking for products. Item numbers to match extra parts lists. Example: 3/8 misting tee that I could order as extra to expand system. I could not find additional outside of the kit. Thanks.

Thumbnail of user mjw55
MJ W.
0 reviews
0 helpful votes
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March 23rd, 2018
Verified purchase

Complete rookie with this stuff, but the guy on the phone led me thru it. I did it on my own at first, ordered the wrong size, and he figured out what I needed and made the return/exchange/reorder process a lot easier than I expected. All is well!

Thumbnail of user johnb16524
John B.
0 reviews
0 helpful votes
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June 3rd, 2016
Verified purchase

I would like to say that I have had many experiences online with Mistcooling but the truth is; that my home system has performed very well, with few problems. I just need to replace some small parts (nozzles) from time to time and they are a bargain for the price and the length of service provided. All of few online experiences with Mistcooling's site have been fast, friendly and efficient.

Thumbnail of user austinh1006
Austin H.
0 reviews
0 helpful votes
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March 27th, 2018
Verified purchase

I was skeptical at first because it seemed too simple. My community wanted me to buy a $4500 pool chiller, probably needed two units. I am glad I invested $100 and bought these misters. They cooled our Texas pool from 96 degrees down to 82. We are very pleased!

Thumbnail of user mikeh4435
Mike H.
0 reviews
0 helpful votes
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March 28th, 2016
Verified purchase

This is a terrible product! My comments above summarize my dissatisfaction!

Thumbnail of user sirc16
Sir C.
0 reviews
0 helpful votes
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March 29th, 2016
Verified purchase

I love it an it getting to that time.!

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4.5
614 reviews
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