Mistcooling.com

WORST COMPANY EVER. They do stand behind their products. One of their products malfunctioned and broke and a stream of high pressure water flooded my condo and the next door condo and caused THOUSANDS OF DOLLARS WORTH OF DAMAGE. They said they were not responsible. Also they had the nerve to charge me $20 for an 8' piece of 1/4 tubing after I asked for it free. LOUSY CUSTOMER SERVICE! Buyer beware of this company

Our order was shipped to Canada. I had asked to have it sent USPS but I was told they can only send "international" orders by courier. My order was about $30. The shipping was $70 and then because the paperwork was handled in correctly Fedex charged another $35 for customs clearing after the fact. I realize you may not understand about shipping to Canada but it could have been mailed here for under $10. Due to uninformed policies, treating Canadian orders as international only and not offering mail as an option, our shipping was more than three times the value of the order. When I complained about this no one even bothered to acknowledge this. I realize only positive comments are allowed on this board but this is a realistic report of what occurred and perhaps someone can find this beneficial.

I wish there was some more information on the system to help decide how many nozzles I really need and how the system will be setup before I buy it.

No instructions, manual, content list etc came with shipment!

I received the product in a very timely fashion and was able to install it (a 45' misting system) in just about 45 minutes. It works great so far, a very fine mist and minimum dripping from the nozzles. I am using a filter I bought at the same time, which will hopefully be worth it.

The system felt less solid than I expected. But once I was installing it, it seemed sound and the tees that hold the nozzles are designed in a good way for adjusting, and they feel solid when you do.

So far so good!

Great system overall my only complaints 1500psi pump is louder than I anticipated and plastic tubing from pump vibrating was also an issue and misting tips had 6 out of 20 that were defective but they sent me 6 more.

Great product. Reduced the temp in my pool more than 10 degrees in about 48 hours.

Pros - price, easy to put together & install, no additional cost for power or water

Cons - have to get in the pool to install/remove, skimmers are not as effective if you have all the jets working with the misters

Overall this product is an A+. We live in VA with high humidity & this products works quite well. We looked into a heat pump for the pool - over $*K. I spent less than $***.** for two of these & a nice cool 60 degree night came & knocked the temp down overnight. The kids enjoy going through the streams as well.

Have used this product for years on residential AC. Paddle assembly should be bolted together instead of staked to make repairs much easier than prying unit apart. I have had two paddles break over past several years. Noted in kit I received (which I bought to have spares of all parts) that the paddle design doesn't appear to have changed. Mold should be changed to provide a thicker stronger section in the neck area of paddle. Other than breakage issue, product works as advertised and definitely reduces AC cycle time here in hot humid South Carolina. Squirrels, lizards or some other critters occasionally like to chew on the water feed tubing requiring a splice. So watch for leaks in feed line.

I recently ordered some replacement misters for our misting system. They arrived in good time and the order was filled accurately. The only complaint I have is that the price seemed a bit steep - $4 per mister.

I installed and am using the mister. It's just right for my needs. I'll be returning the in-line water filter because it requires more advanced installation, and, being a single senior woman I'm not feeling like it's something I want to tackle. I need more valve caps, since the mister actually provides more "mist" than I actually need!

The mistcooling system works great. They are easy to install and will drops the water temperature by about 10 degrees in 24 hours. Our pool water stays a nice 72 degrees during the hottest months in Texas.

This product is great for those hot summer days. I use mine mostly on the golf course. The misting action of this device makes it so much better than regular handheld fans. I highly recommend this product.

You can hunt all over the Internet for what you need and then keep hunting for the price you want to pay. Alternately, you can shop at mist cooling and get it all in one stop. I've made several orders here, and had zero issues with quality, selection, or price. In regards to price, good luck finding tree's and T's of this quality at a better price anywhere.

Very weak on service. Never received a call back when several messages left. Nozzles drip, have a huge area behind pool that is NOT mist protected. Will service system when conveniently in area. Expensive for Mistcool to service unit.
Would shop around.

Thank You. There were some parts missing and I have since received them. I presume the error was inadvertent and it has worked out well. I will now be able to install the system.

Thank You again

Sincerely

Richard Mort

Product doesn't work! Along with not coming with any instructions. Finding a YouTube video, on how to. Get the system place and nothing work after following trouble shooting suggestions. System still would not work. Have place a few calls now to customer services. 3 days later still waiting on call Back

Fast ship! Only complaint is the price of the o rings.
They are charging 50 cents each for extremely tiny rubber o-rings.

If you think something should be 5 cents but the price is 50 cents you still buy it if you need it.
Its still cheap but I feel like I am getting taken advantage of.
I left 4 stars because its still a small amount to pay.

We use this to keep our hunting dogs cool. I'm a veterinarian and thermoregulation in dogs is very important for me. This system in combination with a sun cover keeps our dogs easily 20 degrees cooler than air temperature.

The original system i bought had a default within one year. When I tried to replace the part and add some additional pieces to expand it, mist cooling overcharged me on the shipping and sent me the wrong parts. They refused to send replacements without charging me again, though they would offer me a refund on the second order when they got their parts back. This also was going to cost me ove 140$ in duty charges which they refused to reimburse. I placed the order on a call, and had the sales person double check that they had the right parts and sizes.
Also what they shipped was missing pieces that we had ordered.

A terrible experience and I am making a complaint to the better business bureau

The purchasing process was quite easy. I'll buy from you agaain if I like the product!

Mist Cooler arrived in a very timely fashion. It was easy to install, works great and looks good, too. The kids love it
1

The product descriptions are very thorough and helped me to purchase with confidence that the system would meet my needs. The product arrived quickly, but was missing a critical piece. I contacted customer support and they shipped the part out the following morning. I hope to receive it today, and can't wait to try the system out.

We bought a Patio Mister to use in our pergola in South Florida. No matter what adjustments we made to decrease the water pressure and adjust the location of the misters, which were suggested by the on-line chat person, both our persons and our furniture were soaked. We have returned the system for a refund but our understanding is that we may possibly not get a refund as we tried the system and also there is a 25% re-stocking fee. Think that Mist Cooling could have been more helpful or understanding about our situation. The product did not do what was expected.

Site easy to navigate. Found what I THOUGHT I wanted in a few minutes and checked out through Amazon. Unit did not contain the orfices which would have doubled the price + or - depending on the type of orfices. My fault though for not reading the description fully. Will return unit to exchange for a more suitable unit.

So far the experience has been quite smooth. I reserve final opinion until I have received my product on time and find its condition and functionality.
I am quite pleased with the ordering and shipping process. I just received my purchase and have not yet had an opportunity to put it to use.