• Mistcooling.com

Mistcooling.com

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Overview

Mistcooling.com has a rating of 4.5 stars from 614 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Mistcooling.com most frequently mention customer service, high pressure, and online chat. Mistcooling.com ranks 6th among Patio sites.

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Positive reviews (last 12 months): 75%
Positive
3
Neutral
0
Negative
1
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How would you rate Mistcooling.com?
Top Positive Review

“Always there when I need them!”

Mark P.
7/16/24

I needed to replace some of the line for my misting system after 8 years! I was able to find it easily on miscolling.com where I had made my original purchase. I places the order and within 2 days it was here! Everything is back up and working like a charm! Thanks so much for making it easy.

Top Critical Review

“Garbage products”

Phillip Z.
5/27/24

AVOID. Absolutely terrible quality products and terrible quality customer service. Bought 12 replacement misting nozzles from this company and hand tightened them on the fans and three of them snapped off, nine were fine. Would not replace or refund me for the three at all. Instead blamed me for them snapping off. Mind you I bought an entire system from them, a complete initial set of nozzles, a second set for larger flow and then some replacements. Been a customer for years. No longer. All over three faulty nozzles probable costing them no more than $5 to replace but they cost me over $15 with shipping. Rude guy named Christian was the person in charge of customer service. AVOID MISTCOOLING.

Reviews (614)

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Thumbnail of user kathleene1613
Kathleen E.
0 reviews
0 helpful votes
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March 25th, 2018
Verified purchase

We purchased Mist Cooling for our pool in Dubai. During summer the extremes desert temperatures make the pool unusable. This product significantly reduced the pool temperature making it useable for a longer period of the year. Very cost effective option to increase the enjoyment of having a pool.

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Joel M.
0 reviews
0 helpful votes
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March 29th, 2016
Verified purchase

Living in South Florida it can feel like you're actually living on the sun. In and around the pool its a great product. However around our patio it mist so heavily that people in the are end up soaking wet.

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Gary H.
0 reviews
0 helpful votes
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March 28th, 2016
Verified purchase

I found the product while searching the the internet, and decided to give it a try. The system arrived quickly by mail and installation was very easy. It works great and you can see that the A?C unit runs less.

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Cathie C.
0 reviews
0 helpful votes
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March 28th, 2016
Verified purchase

We were facing a July 4th holiday with sweltering weather and were desperate for a cooling mister for our patio. Fortunately, we found the mistcooling.com website and placed our order. We worried that it wouldn't be delivered on time but arrived a few days before the big barbecue so my husband was able to install it. It was great! Very easy to use and very effective!

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Rick W.
0 reviews
0 helpful votes
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June 9th, 2017
Verified purchase

Love my system. Had a few problem with my pump but they addressed them promptly. I actually decided to upgrade to and even higher grade system. They came out quickly and upgraded me to a larger pumping system. They were very nice to work with and their service rep, Hector was awesome.

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Rosemary W.
0 reviews
0 helpful votes
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July 23rd, 2013
Verified purchase

Excellent so far. I am eager to get the cooler and install it. Thanks!

OK, it arrived yesterday but I have not had a chance to try it out yet. Am going away for a few days but will set it up when I return.

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Danny F.
0 reviews
0 helpful votes
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March 26th, 2018
Verified purchase

I work for a aerospace company in the engineering department testing aircraft parts. I'm doing a long term icing test and the high quality misting nozzles that I recieved from mistcooling have held up being cycled from -20 to +15 over 680 times so far without an issue. I'm very happy with all aspects of my Mistcooling.com experence.

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paul g.
0 reviews
0 helpful votes
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July 1st, 2016
Verified purchase

Very hard to find the tool on the site. Also would have been great to have the tool recommend when purchased the original mister.
The adapter arrived and when i attempted to use it, it broke. Called back and ask if I could get assistance or a discount on the metal one they offer and was told they could give me priority shipping. Then when went to pay the only break given was the difference between standard and priority shipping. Went ahead and paid for the metal adapter waiting for it to arrive.

Not sure if the mister will work on cooling the pool because project has been much more difficult than expected and lost a week waiting only a horrible cheap tool that broke when attempting to use

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Arthur H.
0 reviews
0 helpful votes
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July 22nd, 2016
Verified purchase

There were no instructions on the website, or in the box. Pump burned out in less that 2 hours. Tech support explained that this was to be expected as I wasn't running enough nozzles, or using a pressure bypass. Double checked the website. Absolutely nothing there to suggest that this should have happened.

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Mister D.
0 reviews
0 helpful votes
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March 24th, 2018
Verified purchase

I paid WAY too much for cheap plastic hoses and very inferior quality misting valves. They produce sputters not mist. All the money was wasted. It should have sold for $5 but that wouldn't even be worth it. No one took the time to see if it was a quality product and I still want my money back. After seeing other similar units in action and their good quality this was a huge disappointment, we looked forward to having this in our back porch last summer but no way.

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Matthew R.
0 reviews
0 helpful votes
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March 16th, 2017
Verified purchase

Thanks, everything went smoothly from viewing the product to purchasing to product arrival and product packaging. The two emails received after a manual order confirmation and processing of shipping confirmation were adequate for record keeping.

Thumbnail of user seelso
1 review
0 helpful votes
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September 8th, 2021

Terrifically easy to deal with, fast & friendly! Always have a great selection to choose from. Returns made easy too!

Service
Value
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John S.
0 reviews
0 helpful votes
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March 28th, 2016
Verified purchase

I shopped all over the net and found nothing until I found them and they had everything I was looking for. They were able to make special lengths for the misting extensions and it has worked out perfect for my summer needs.

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Frank Q.
0 reviews
0 helpful votes
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June 24th, 2014
Verified purchase

It is a great product at a reasonable price and shipping was fast. The kids love the sprinkler. I look forward to this keeping my pool cooler! I was a little disappointed that the pool removal wrench was not included as it was shown in the picture. I had to buy a separate strap wrench to remove the pool fitting and it was not easy.

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Kimberly Q.
0 reviews
0 helpful votes
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July 24th, 2014
Verified purchase

I'm excited to try the misters...we live in Fla and are having a birthday party outside and just know they will do the trick to keep everyone a little coooooool. Also had great customer shopping experience!

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David N.
0 reviews
0 helpful votes
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March 23rd, 2018
Verified purchase

When I received my misters, there were a number of them that did not work. I followed the recommended process and still had some issues with about 1/3 of the misters. I contacted support and they sent me replacement misters right away.

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Unhappy C.
0 reviews
0 helpful votes
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March 24th, 2018
Verified purchase

I ordered 44 nozzles based not the same model number as my existing nozzles, at a cost of almost $500. I paid several hundred dollars to have them installed on my home for my insect misting system.
When I activated the system the first time, I found they were not dripless and allowed all fluid to run out of the system after pressurization. They looked identical and had the same model number stamped on them as my previous nozzles, but the interior pieces were different.
When I contacted Mist Cooling their rep told me that the manufacturer of that model number changed their design a few years ago, but I could not return them since I had run fluid thru them...once.
He offered not discount or remedy other than to order more nozzles.
I'm very unhappy with the lack of clarification that the same model number was not the same nozzles, so I just wasted about $ 750. Will not be ordering from Mist Cooling again.

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Jim S.
0 reviews
0 helpful votes
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June 25th, 2017
Verified purchase

Site made ordering easy, had lots of info on what I ordered. Hard to say much else until I recieve the misting system and try it out... Received my order and installed it. Eight of the misting tips didn't work, even though I flushed the system. They did send extra tips, which is a plus, changed the tips out and they all worked. Over all I am happy with my purchase.

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Pawel S.
0 reviews
0 helpful votes
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March 28th, 2016
Verified purchase

I purchased the 1500 psi kit to install on my patio. I wanted to place the pump around the the corner to reduce the noise and needed extra tubing. I had few questions during the installation, good customer service.

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Pam D.
0 reviews
0 helpful votes
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March 23rd, 2018
Verified purchase

I purchased the product online from mistcooling.com I installed this string of misters under the edge of the pergola that runs across the back of the house. A couple dripped, but I replaced those. I set it up with a valve switch I can just toggle on or off. It makes the patio cooler in the hot afternoons of summer.

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DenS K.
0 reviews
0 helpful votes
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March 28th, 2016
Verified purchase

I have had 2 paddles break. One was replaced under warranty, one was not. I have had to rebuild paddle with metal reinforcement, small bolts and adhesive which last longer than the original part. Paddle design needs thicker section to last longer and not break in half.

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Randy K.
0 reviews
0 helpful votes
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March 29th, 2016
Verified purchase

Mistcool system has helped save on my power bill. Have experienced only minor problems with system. These include clogged nozzles, cracked water lines to nozzles, and control valve not working. These were easy to fix by removing the nozzles and washing them in an ultrasonic cleaner that I use for cleaning my wife's jewelry, replacing the plastic water lines with new line purchases at Lowe's, and spraying the control valve with WD-40 and working the small push lever with needle nose pliers until it worked properly. I would suggest supplying longer control valve to nozzle water lines with your units. I could not mount the flapper in the center of my unit because of the louver configuration. I had to mount it off to the side and had to add additional length lines to 2 of the nozzles. Not much of an issue for some but could be for others.

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Rodney B.
0 reviews
0 helpful votes
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July 27th, 2014
Verified purchase

I question the advertised flow rates for the nozzles advertised. I suggest you include the method used to obtain the flow rates listed as well as fluid velocity at the nozzle as that can affect decisions regarding nozzle orifice size.

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Arzu S.
0 reviews
0 helpful votes
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March 28th, 2016
Verified purchase

I didn't want to give a star to you. We returned your item and you didn't refund the money to us. You told us that you didn't get the items. We lost tracking paper what we returned back the items. I don't believe you that you didn't get the returned items. We return some items online, they pay immediately. You did cheating us. Don't buy anything from them, they are liar.

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Tim S.
0 reviews
0 helpful votes
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March 28th, 2016
Verified purchase

Installing the system was easy. I built a custom wood strip out of Cedar to hide the tube so it looks great and will be nice to use on the new Lanai. I built it in St. Petersburg FL, so it gets hot in the summer and i want to use the Lanai year round. Without the misting system, it is just to hot out there.
Sincerely,
Tim

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