This company is a rip off. I recently ordered a hat that was to big an was wanting to exchange for a smaller size an this company charged me 9 dollars just to return for a exchange. Something that I bought off their website so to all that buys this is not the best place to buy your items
This is truly one of the biggest scams out there. They will tell you that some home games are blacked out, but if you look at the link that they gave you for games that are blacked out there's nothing there. And if you look into the fine print, it will tell you that home games and away games are blacked out. It's an absolute scam
Why am I unable to access my account.? Why am I unable to set up a new account? This is an absolute pain in the tush. Two hours off my Sunday evening. Nobody to reach no help available: You suck - Below on your website, you were asking more information from me. How dare you? Do your jobs
This is not worth the money. Too many black outs and only watched 2 games for the season. This is a rip off and not sure how MLB can take your money ($100 for the year) for 2 games. Its almost scammish. Yes, they tell you in the beginning that there are possible black outs and there are no refunds. But who would have thought that 90% of the games are blacked out? Then after the game you have to wait an hour and a half for the game to become available. By the time that happens, your in bed. Some people have to work. Then by the time you get home from work, the showing is not available anymore because they are advertising for the next game. This is not worth the money! And I do NOT recommend this.
When calling them about a refund for an order that has not been processed yet of 395.00 they told me sorry can't refund the money said that the order had been processed which isn't the case I called back 2 x and each rep said it hadn't been processed but still couldn't give me my refund the promo codes stated 65% and free shipping which wasn't applied so now im stuck paying almost 400.00 I can not afford
You pay for the whole season but don't get all of the games. They constantly hand off games to other providers. When Apple+ or Peackock or anyone else broadcasts the games, you don't get to watch unless you start paying for these other stations. So you get to pay MLB and every other streaming service to see ALL games. Of course they don't advertise this when they sell you.
This place has the worst customers service!
I place a order and by a mistake put the wrong address
The first rep explain to me that I needed to call FedEx and change the address!
I call FedEx and they explain because of the type of shipping the shiper is the only 1 who can call and change the address.
Okay me thinking no big deal.
Call back and spoke with another rep and they explain that once you place a order that they have no access to call to change the address.
So now I have to wait on my oder to be delivered no where and then once I call back let them know they would replace the order and then ship it again.
Such a waist of time and a inconvenience
What happen to customer service!
This left a bad taste in my mouth and I will never order anything from this company after I receive my merchandise.
And worth of mouth on the street other places told me not to oder from this place.
Now room for error.
Now I know!
I ordered tickets through MLB.com I clicked on tickets in July. If you are familiar with MLB you click on the month and all games come up on a calendar and you click on the day. I was clearly in the month of July and they gave me tickets in May. I realize it immediately after I purchased and they would not change my purchase to the correct day Their solution was to buy more tickets to try to sell the ones I was given an error
Im so tired of the system constantly spinning and losing the signal as I switch from game to game. My router is right next to my TV and my amazon stick and I check the download and upload speeds quite often so the problem is from the mlb.com site - It sucks! Avoid it and just steal it like everyone else instead of paying for it
I would like to say I love the lady I talked to over the phone. She was helpful cancelling my subscription and was sweet to ask and talk about the Astros. I don't know what her name was but I love her.
Overview
MLB has a rating of 1.4 stars from 121 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MLB most frequently mention customer service and last year. MLB ranks 52nd among Baseball sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members