• MobileFun NZ

MobileFun NZ

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Overview

MobileFun NZ has a rating of 3.1 stars from 54 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileFun NZ most frequently mention new zealand. MobileFun NZ ranks 23rd among Mobile Accessories sites.

  • Service
    9
  • Value
    9
  • Shipping
    10
  • Returns
    6
  • Quality
    5
3
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How would you rate MobileFun NZ?
Top Positive Review

“Official HTC 10 Ice View Case - Black”

BajanGirl G.
8/15/16

Purchased this awesome protective, responsive cover for my HTC 10. Mobile Fun had competitive pricing and although offshore the delivery was better than I expected. Easy and hassle free transaction. Try them and see what you think.

Top Critical Review

“** NOT a NZ company **”

Sharon S.
10/3/21

If you're ordering from NZ thinking the website www.mobilefun.co.nz is in NZ. IT'S NOT! This website is an online shop Based in U. K. There's a physical Mobile Fun store based in Dunedin according to Facebook. I ordered on 6th September and it has been 4 weeks and still nothing. No tracking details, no updates. After 3 weeks I enquired via email and they replied back that it left their Warehouse the day after my order was confirmed and that the "delivery service" I picked didn't offer tracking. LUCKILY i only ordered a phone case, but the transaction was around $36 in total - but money is money and I've paid for something that probably will never arrive so I've wasted that money. The website has no indication that it's operating and being managed outside of NZ so they are extremely deceiving.

Reviews (54)

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Reviews that mention popular keywords

new zealand (6)
Thumbnail of user sharons2143
New Zealand
1 review
2 helpful votes
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October 3rd, 2021
Verified purchase

If you're ordering from NZ thinking the website www.mobilefun.co.nz is in NZ. IT'S NOT!

This website is an online shop Based in U. K. There's a physical Mobile Fun store based in Dunedin according to Facebook. I ordered on 6th September and it has been 4 weeks and still nothing. No tracking details, no updates. After 3 weeks I enquired via email and they replied back that it left their Warehouse the day after my order was confirmed and that the "delivery service" I picked didn't offer tracking. LUCKILY i only ordered a phone case, but the transaction was around $36 in total - but money is money and I've paid for something that probably will never arrive so I've wasted that money.

The website has no indication that it's operating and being managed outside of NZ so they are extremely deceiving.

Service
Shipping
Thumbnail of user kevinm3887
New Zealand
1 review
0 helpful votes
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March 4th, 2023
Verified purchase

We ordered 4 iphone cases on the 6th Feb assuming this company was shipping within NZ, its not a NZ company. Despite paying for tracked delivery 3-6 days we still have not received any goods a month later. The tracking number is a uk one so goods are being shipped from there, and all it says is 'sorry there was a problem, please try again later'. We don't know even if goods were ever shipped.

Thumbnail of user griffg1
New Zealand
1 review
1 helpful vote
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February 26th, 2023
Verified purchase

Made an order, they claim they have sent it. Almost been 4 weeks now and have had no work on order. Asked for a refund then asked me to return the item for the refund (which I obviously never received). WORSE STORE I have ever dealt with. Unprofessional, unethical and immoral. Do not recommend.

Tip for consumers:
Avoid this site. Do not recommend.

Products used:
Cell phone case

Service
Value
Shipping
Returns
Quality
Thumbnail of user bajangirlg
New Zealand
1 review
0 helpful votes
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August 15th, 2016
Verified purchase

Purchased this awesome protective, responsive cover for my HTC 10. Mobile Fun had competitive pricing and although offshore the delivery was better than I expected. Easy and hassle free transaction. Try them and see what you think.

Thumbnail of user honestr17
New Zealand
1 review
12 helpful votes
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May 10th, 2020

Hey guys, as noted on many other reviews. Their products get shipped from the UK through the US and then to NZ. They charge $40 for DHL Express delivery that should take 3-4 business days (as stated on their website). But in reality it takes 3-4 weeks.

This is where the issue is with many people. Its clear they are clipping the ticket by charging you $40 for DHL Express delivery but sending your package through DHL Economy (slower but cheaper method). As a first time customer. I'm pretty disappointed. I will not be using them again.

Thumbnail of user jamesf235
New Zealand
1 review
14 helpful votes
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September 25th, 2017

Ordered under impression it was an NZ based company, but items were shipped from the UK with a 7-15 working day delivery. Items never arrived and refund given. Misleading to order from. co.nz website when they are the other side of the world

Thumbnail of user huonb
New Zealand
1 review
8 helpful votes
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January 31st, 2020

I bought 2 Veho M2 speakers so that I could run them in twin stereo mode. Unfortunately, after several days of tinkering I've not been able to get the speakers to pair with each other.

Neither Mobile Fun nor Veho have been helpful. Customer services responses are extremely slow and, so far, useless.

I have found no help pages, forums or troubleshooting guides anywhere. If I'd realised how little support there was for these speakers I would not have bought them.

I purchased these through the New Zealand Mobile Fun website and I now face the tedious prospect of having to return them to the UK. I am not happy at all.

Thumbnail of user grantm31
New Zealand
1 review
0 helpful votes
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October 27th, 2015
Verified purchase

I've purchased a number of cases & accessory items for phones over the time MobileFun have been in business - every single time they do exactly what they say and do it as promised on time no fuss no problem - other could learn from them.

Thumbnail of user stevanuss
New Zealand
1 review
1 helpful vote
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September 17th, 2021

I purchase the screen protector step by step i follow until to the payment step which is show error and i tap payment button after that it's show success also gave me email the confirmation order but when I checked my bank account i got double charge for that item which is made me shocked and i contact the customer service of this company but I don't get any response until now and my money gone also the order I don't know when they gonna send to me. It didn't show anything. Someone can help? It's looks like a scam. Be careful

Service
Value
Shipping
Returns
Quality
Thumbnail of user michaelr1259
New Zealand
1 review
11 helpful votes
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September 3rd, 2019

Looked at this site because of the they had items that aren't readily available anymore. When I looked at the ETA for delivery using the regular mail, it showed 4-8 days. In fact it took 17 business days to arrive in New Zealand. If you don't mind waiting that long for an item, then get it from these guys. Otherwise, find it somewhere else.

Thumbnail of user ah508
New Zealand
1 review
10 helpful votes
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December 23rd, 2020

Buyer beware. This is a UK based website posing as an NZ based site with. co.nz at the end of the URL. International mail from the UK has not been being sent for some time now and if I ever receive the item I purchased, it'll probably be next Christmas. Don't get fooled by the. co.nz URL.

Thumbnail of user bevanp1
New Zealand
1 review
11 helpful votes
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February 10th, 2021

I purchased two Macbook Pro screen protectors but received it in the post to see the product opened (package was not opened) and only ONE film side. They are slow at replying and do not have proper contact details, like a contact number. They are using the. co.nz link to deceive New Zealanders and this is unacceptable.

Value
Shipping
Returns
Quality
Thumbnail of user valeliaa
New Zealand
1 review
18 helpful votes
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March 11th, 2020

I've waited 18 business days (or basically about 3 whole weeks) and still the product I purchased hasn't arrived? I emailed them after about 15 days (which they say should be the maximum number of days before it arrives) and they said to contact them again if it still hasn't arrived. I did so and 24 hours later still haven't heard back from them, nada, zip, zilch. WARINING: Do not deal with these guys unless you want to get ripped off!

Thumbnail of user nicoler139
New Zealand
1 review
13 helpful votes
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January 17th, 2018

Buying from a NZ site it seems like it would be a NZ based company but they were shipped from the UK so took nearly a month to arrive. I purchased a glass screen protector for my exact model of phone and it doesn't even stick down at the edges so the buttons close to the edge don't work with it and started to lift the rest of the screen after a couple of hours. Waste of $20 and time waiting for it

Thumbnail of user amandah1017
New Zealand
1 review
14 helpful votes
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January 19th, 2021

The. co.nz url makes you think it's a New Zealand based company when in reality it is not, they ship from the United Kingdom. I paid $8.50 for shipping thinking it was coming from somewhere in New Zealand where this would be a tracked shipping option, but it was not tracked. It has been 6 weeks and I still have not received the item I ordered, when I can order items from China off a site like Aliexpress (which is infamous for having long shipping times) and have them arrive before this order has. I have no idea where my order is due to it not being tracked too. I would recommend buying from a New Zealand based company if you need or want the order within a week. Or two. Or a month.

Service
Value
Shipping
Thumbnail of user malw5
New Zealand
1 review
7 helpful votes
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December 5th, 2019

Never had any issues with the site being in England, the freight times have always been as expected for snail mail, goods always arrived well packaged and as described/selected. Have used these guys on many occasions in the last 3 years and never had any problems personally. Mal

Thumbnail of user lesleyc18
New Zealand
1 review
9 helpful votes
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February 1st, 2017
Verified purchase

Excellent website for information and products available. I live in NZ and because it was an NZ website I expected to have delivery of the wallet within a day or so and was surprised when the item was sent to me from the UK and therefore took 10-15 days to arrive. Apart from this excellent service.

Thumbnail of user leighanna1
New Zealand
1 review
8 helpful votes
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March 16th, 2020

Brough a s20 case have not recorved it and its been 17 days, have emailed with no reply. Really dissapointed that this sites portrays to be a nz sight i only reliased it wasnt when i had made the full purchase! Really pissed off

Thumbnail of user renatam36
New Zealand
1 review
7 helpful votes
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April 13th, 2021

Do not use this company! Was completely deceived by the. co.nz URL otherwise I would not have ordered from this company. Ordered a screen protector for my S20e as I was getting the screen repaired and wanted the protector ASAP to prevent me from breaking it again hopefully. But 3 weeks later and this has not arrived yet plus no tracking on the parcel!

Thumbnail of user stevec462
New Zealand
1 review
15 helpful votes
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June 13th, 2018

WHY WHY WHY do you suggest switching to MobileFun NZ to shop when the order ships from UK! 1 Month delivery time just to save a few dollars. Sneaky misleading and dishonest. Never again. Will pay bit extra and get my order within a week from NZ in future.

Thumbnail of user joannem211
New Zealand
1 review
11 helpful votes
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September 24th, 2019

I ordered 2 phone cases on 28th August and was told one of them was out of stock but had been reserved for me and would be sent when in stock. The item that was in stock arrived fairly quickly but I'm still waiting for the other. It is now in stock for the second time since I placed my order, I've had no message to say it's been sent and the company are ignoring my requests for information - I have messaged them 5 times now via their website, email address and Facebook page.

They don't provide a phone number and even if they did you'd have to ring them at some inconvenient time to get them within their business hours, since despite the. co.nz URL they're in the UK, not NZ. It's not worth the hassle. Avoid. Wish I wasn't almost $65 to the bad.

Thumbnail of user diddlys
New Zealand
1 review
3 helpful votes
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March 21st, 2021

I ordered my phone cover 3 weeks ago, still no sign of it. I did not realize it was UK based. Do not order from this site if you hope to get your order.

Tip for consumers:
Dont

Products used:
Phone cover

Service
Value
Shipping
Thumbnail of user zacharyv48
New Zealand
1 review
1 helpful vote
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January 26th, 2022

I purchased a phone case, assuming it would ship quickly because the website is ". co.nz", however, the actual location of the phone cases are in Britain, meaning it took around a month to get here.
When you do purchase something, it is done through their own software, they are too miserly to use Windcave, or any other modern payment system that prevents duplicate payments. When trying to pay, the website suddenly became unresponsive, and required the use of a VPN to actually access the site. However, despite showing "Loading" and being unaccessible, each time the button was clicked, a payment order was created, i. E., I got 3 invoices for the same order, (I ordered in November 2021, today is 27/01/2022). I tried to refund the two duplicate payments, but they only refunded one, and asked me to pay AGAIN, through Paypal, in order to get my goods. This would have left me having paid ~$300 dollars (2/3 non-refunded + the paypal payment), for the original order which would have just cost ~$100. I never received a shipping notification, and never recieved that particular order.

Tip for consumers:
Do not buy from, if in New Zealand. Their warehouse is in Great Britain.

Products used:
Phone cases, that never came.

Service
Value
Shipping
Returns
Thumbnail of user ellek18
New Zealand
1 review
2 helpful votes
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October 22nd, 2021

Do not trust this website, it says nz but it is uk based, they have taken $40 out of my account after I paid for my phone case which was $56. They use MICROSOFT1 as a billing account. Very sneaky!

Thumbnail of user hw138
New Zealand
1 review
1 helpful vote
  • Send Message
January 13th, 2022

Bought from this site believing it was a local store in NZ with a. co.nz but it was really in england. I have got my order took over 1 month

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MobileFun.co.nz is New Zealand's leading online retailer offering the latest mobile phone and tablet accessories. Everything First!

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Thumbnail of user rafata1
Rafat A.

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3.1
54 reviews
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