Mobile Fun

I have frequently made purchases on mobliefun UK without any issues in the past. However, my recent experience with my last two orders has been problematic.

I bought a new phone, a Galaxy S24 Ultra, for $1100. On the same day, I also ordered a Zizobolt holster with a belt clip and a silicone protection film from Mobilefun UK. However, despite over a month passing since placing the order, I have yet to receive it.

Upon contacting customer service, I received a peculiar response. They claimed that the order was lost in transit, which seemed unlikely, and offered a replacement. This replacement was dispatched three days ago and is expected to arrive by mid-April.

Similarly, my second order, placed a day later, has not arrived either. Despite multiple attempts to contact customer service, I have not received a satisfactory solution. They informed me that the order had no tracking number, making it impossible to track.

When I requested an express delivery for the replacement, I was told that courier service does not cover my area, which I find very unlikely. Additionally, I have requested a refund for my second order, but have yet to receive a response yet.

I am deeply disappointed by the handling of this situation. I am unable to use my new phone as it lacks protection, despite already spending over $100 on protective accessories that have not arrived.

While Mobilefun UK is typically regarded as a great website, I will not be making any future purchases from them. The customer service has been very bad with long response times and unhelpful answers.

I am still awaiting the arrival of my replacement order and the refund for my second order. If you value your money and expect good service go shop somewhere else.

This is the second set of lightning cables we've ordered as we seem to keep getting more apple products and go through chargers quite quickly (typical 21st century family) Mobile fun.co.uk are brilliant, items always arrive fast and well packaged with reasonable prices.

Dreadful.

Screen protector was defective, this company didn't want to know. Sent lots of cut and paste emails in response to my requests. Paid for return before they told me item was not eligible (?!)

So, poor item, would not refund and then found out item was cheaper on Amazon and E Bay!

Absolutely Terrible and shame I could not give negative 5 stars!

I will never use them again, they took my money for a reserved order a week later but then said the item had sold out, have asked twice for a full refund and they reply saying pick an alternative or call an 0844 number that I will get charged for, NO way will I call it just so they make extra on the phone call. Have opened dispute with Paypal and still awaiting there reply.
Bottom line is they will not get my trade again and think twice before using them.

Bought two screen protectors paid through PayPal and sent to my nearest Boots for pick up! Boots did not receive the items and so e-mailed mobile fun and if you read the other reviews here it's true. If there's a problem no replacements and no refunds! And zero customer service!

Bought a case five months ago and the plastic part of the case has started to fall apart to the point the phone falls out of it.

When I contacted this company they asked for pictures which I sent and they have told me I damaged the case as this could happen from normal use in this time. My last phone case lasted over 2 years. This is a bad product and poor customer service don't use them.

They were able to supply a good quality product, when I needed it. The product information could have included some additional minor information, however the reviews written by previous purchasers of the product assisted me in making an informed decision as to whether or not I bought the product and from this this company.

Order number ******* paid on the 1st of may for DHL shipping today is 22nd may still not received. I send so many emails and online contact never got reply. I will make complain to my credit card company.

Placed an order and was charged immediately.
2 weeks later they had not shipped the order.
When I enquired they created a similar order, charged me again (more than the first), and refused to cancel and refund. Now I'm out of pocket more than double what I was invoiced.
They no longer respond to e-mails, and my bank wants me to wait 31 days on the off chance a miracle happens and this thief refunds me.

They also store your card details in case they want to charge you again later. Do not trust sites that don't have a secure 3rd party payment gateway!

MobileFun.com / MobileFun.co.uk / za.mobilefun.com / the NZ and Aus one all shipped from the UK- all the same thief

I bought 2 speakers to link with my mobile. I charged them up but they didn't work and so sent them back and they only gave me a partial refund because they said they were not faulty which they clearly were. The principle is terrible, they definitely did not work at all and to be honest even if they did they should refund in full. Avoid this company like the plague.

I am still waiting for an order of iPhone 5s case from before Xmas, between mobile fun and the courier they have lost the order and do not seem to be doing anything about it.

Very disappointing as should be so simple but NO help and NO responsibility. Listen to the negative reviews and steer clear of this company please.

I ordered an SD 30 clip stereo headset bluetooth device for playing music from my ipad. The device was small and neat, although the enclosed earphones were not great. Thee item was ordered in the afternoon and arrived next day

Purchased a case for my Samsung s20 over 5 weeks ago and these doughnuts still have not refunded me and have lied about sending the product out, this company is even more stupid for not using a tracking service to find out where the product has gone. Don't use them as you have better luck using a seller on eBay. Have warned others about this joke of a firm. There customer service is the biggest joke as it take them over 48 hours to reply to a email as there most probably learning how to reply in English due to there stupidity.

Disappointing experience. Ordered a sports band for my Apple Watch. It finally arrived and the only good thing about it is that the color was what they said it would be. It was flimzy and undersized. I immediately let them know I was disappointed and wanted to return it. Finally got a message back letting me know I certainly could return it but I have to pay international shipping to do so. My advice is to only use sellers on Amazon Prime and check shipping before you buy. Wish I had.

I ordered a phone case for a Nokia 930 and paid the extra for 3 day delivery service. My order was confirmed by e-mail. A few days later I received another e-mail stating that the case would not be in stock until some three weeks after my original order. This is not the first time this is happened with Mobile noFun. I've now learnt my lesson not to order from this fly-by-night company again.

I pre-ordered LG G Watch more than two months ago together with small gadget worth less than 10£. Gadget was sent to me using DHL and expenses were 15£. Insane. Finally I figured out that I'll "last in line" to get G Watch since they would have to pay another DHL feed.

Got feedback of G Watch but they refused to co-operate otherwise. I do not recommend either MobileFun or combining pre-order with gadgets on stock.

I don't know how they have 4 stars.

Ordered one case not only on my details it says 2 cases and I've been charged for 2 but they haven't even delivered.

Placed my order Wednesday morning next day delivery so payd £7 just to have it Tuesday. After 7 nothing. I sent 4 emails left 1 voicemail noone came back with an update.

Crappy company don't buy from them you will end up loosing your money

I ordered a ringtone from MobileFun, went through the procedures & was billed on my mobile. Then I kept getting error messages from them & more texts charging me for the ringtone. After paying 4 times for the same download I received notification that the ringtone could be downloaded. I did this but the tune was not received to file.
I complained & then the same thing happened again. These rip-off merchants started to send me texts billing me twice more.
I have emailed my complaints & have just received standard emails back but will be reporting them to the police if I don't get a refund.
DON'T USE THIS WEBSITE!

After placing an order for an item from this merchant, I received an order confirmation with the correct item. I then received a shipping confirmation but it was for the wrong item. I contacted them to point out their error showing the discrepancy between item ordered and item shipped.
They said it was too late to change the order and it would be up to me to take steps to return the order and start over again.
This is unacceptable as it was their error, not mine and they should take steps to ship out the item they confirmed that I originally ordered.

Ordered a phone case for an s10e. Never recieved it. Ordered an s10+ case and got that fine. Tried emailing twice now and have never had an email back but always email me daily about there offers they have. Tried calling but I cant get through. Then after a certain time it just cuts you off. I'm so frustrated. It's literally impossible to get through.

I ordered a product on the 4th october and paid £349 + £7 express postage, the advert said pre order, with an expected 2-3 week wait, at the end of the 3 weeks i was emailed an obviously pro forma email stating supply problems and a new date of 7th November, i replied asking if they are sure as other sites are stating 18th november, they assured me that they get stock before anyone else, now on the 11th they are stating they'll have stock to them on the 18th after all, so by the time of delivery i could go and get it in person from a shop, any by holding my money and my order for some 7 weeks they've deprived me of pre order offers from other sites. This company will tell you anything to keep hold of your money, whilst purporting to be some special company that gets stock early. A lesson learnt for me.

According to their website they will respond to an email withing 1 to 2 days. It has been weeks and 3 emails and I have yet to receive a response. I ordered a Belkin wireless charger, but the plug they sent with the charger I can use in England not the United States where I reside. I have asked if I should return the plug, or whole item or if they will send me the correct plug but I get no response. WARNING: Do not order from this company they are not responsive when an issue arises!

DO NOT BUY FROM THIS COMPANY! I bought and installed a screen protector advertised as suitable for Pixel 6 Pro, only to find out that it made the ultrasonic under-screen fingerprint sensor on the phone stop working! They advertise this protector as suitable for Pixel 6 Pro but obviously this is not the case. The vendor's refund policy does not allow screen protector to be returned and refunded. So I am now left £20 out of pocket. When I left a comment on their website to complain and to warn other potential customers, my comment simply got deleted by the company 5 minutes later. No effort was made by the company to contact me to resolve the problem. This is totally dishonest and is technically a SCAM! I will be reporting this company to the Consumer Ombudsman.