• Mobile Fun

Mobile Fun

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Overview

Mobile Fun has a rating of 2.5 stars from 185 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Mobile Fun most frequently mention customer service problems. Mobile Fun ranks 7th among Ringtones sites.

  • Service
    50
  • Value
    51
  • Shipping
    49
  • Returns
    20
  • Quality
    51

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Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
3
1
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How would you rate Mobile Fun?
Top Positive Review

“This is the second set of lightning cables we've ordered...”

Ruth B.
12/17/14

This is the second set of lightning cables we've ordered as we seem to keep getting more apple products and go through chargers quite quickly (typical 21st century family) Mobile fun.co.uk are brilliant, items always arrive fast and well packaged with reasonable prices.

Top Critical Review

“A waste of time”

Hugh S.
8/15/24

It's impossible to order, you get an 'access forbidden' message when you try to check out. They may have gone out of business...

Reviews (185)

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customer service (24)
Thumbnail of user phillipl60
Ireland
1 review
2 helpful votes
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August 18th, 2018

Ordered a Note 8 cover for my new phone - and received an S8 cover instead. When I raised the issue, they confirmed that it was an error that they will gladly replace my cover when I return the original to them via registered post. I highlighted to them that I needed a cover for my phone an waiting another couple of weeks while they receive their product back and only then issue my original order wasn't acceptable - they confirmed that it would be best to send me a refund once they have got the incorrectly shipped item back, confirming that they will reimburse me the additional shipping costs (which I was okay with, not overly happy about but I felt that it was the best way forward). Well, I got re reimbursement for the original order but no payment for the costs to get their product back to them - out of pocket by 13 Euro and have absolutely nothing to show for it - requests to solve this falls on deaf ears. I would suggest that you stay away from this company, if things go wrong with your order you end up paying.

Thumbnail of user ahmada14
Saudi Arabia
1 review
3 helpful votes
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September 1st, 2014

Its a fake and deceptive website! I ordered a case for my HTC (order number *******) one month ago and haven't received anything... they just take your money and never reply to your emails and complaints. NEVER USE THIS WEBSITE.

Thumbnail of user alexandrab150
GB
1 review
4 helpful votes
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May 2nd, 2020

As per Frankv review. Ordered a Samsung LED Wallet cover for my S20 on 1st April. When the item did not turn up, I contacted them after the required ten days requesting a refund. Instead they sent a replacement which arrived the following day. This after a rather confusing exchange where they said it had been shipped on 12th April.

I returned the item and only today have received a refund. However, despite my requesting a refund not a replacement, thus the item was sent to me in error, they have seen fit to penalise me in the sum of £7.44.

I have again written requesting immediate return of the deficit but frankly, given their previous inability to read a simple request, and the time it has taken them to respond, I'm not holding my breath.

Strangely enough they were very quick to send repeated requests for reviews (on an item that is never actually received) and feedback. I have of course obliged.

Personally I would never buy from these people again. I eventually bought the cover elsewhere, for £13 less, and it arrived the next day. Needless to say I will be taking my business to the other company in future.

Hope you have better luck Frank and yes, I found the other company on ebay too!

Disgusted.

Thumbnail of user jennyh215
Greece
1 review
3 helpful votes
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October 15th, 2020

On September 13th I ordered a case for my mobile and headphones, I paid for DHL Exprerss which means I would have it in four business days. They emailed me that my parcel was delivered from them through DHL Express on 14th of September. I never received my parcel till now 15th of October, I communicated DHL Express, they never received the parcel from the company to deliver it to me. Fortunately I paid via paypal. In my claim to have my amount refunded they stated that they would only return 18 euros back to me (I paid 83 euros)! I now demand a full refund via Paypal. Never buy from this company - mobilefun! They are scammers. If i had the option i would give zero stars.

Thumbnail of user davidm225
GB
1 review
1 helpful vote
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November 20th, 2014

Samsung Galaxy S5 Mini case. Great service, the case looks great, fits great, feels great what more can i say. Thank you all very much fantastic D. L. M

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Value
Quality
Thumbnail of user johnp505
GB
1 review
0 helpful votes
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March 13th, 2017

Good range of products and a very fast and efficient delivery service. I have used mobile fun on a few occasions and the service has always been excellent

Thumbnail of user peterg65
GB
2 reviews
0 helpful votes
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March 17th, 2015

Site was easy to navigate. Products were clear and well priced. Ordering was simple and straightforward. Delivery was prompt and trouble free. Can't say better than that.

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Value
Shipping
Quality
Thumbnail of user davidm250
GB
1 review
0 helpful votes
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March 5th, 2015

This is a great place to shop on line plenty of stuff to look at at very good prices fast postage its a great experience all round the level of service is outstanding

Tip for consumers:
If you can't find what you want keep a check it might come back round sooner than you think

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Thumbnail of user carlb41
GB
1 review
0 helpful votes
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March 5th, 2015

The 'BEEZ NEEZ', absolutely does exactly what it says on the tin, cannot go wrong with this item. Highly recommended item and WILL fit Samsung Galaxy Trend Plus GT7580 a treat. There is a 5 inch version also, if it is as good as MY purchase your on to a winner!

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Thumbnail of user cikkas
Malta
1 review
0 helpful votes
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March 10th, 2017

The description of the items on the site is very accurate and the order process was very quick and smooth. I will never go anywhere else for my mobile accessories!

Thumbnail of user ronaldo32
GB
1 review
0 helpful votes
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November 26th, 2016

Its nice to come across a good company these days.
Good prices, good stock levels and good communication. And most importantly if something goes wrong they put it to rights.

Thumbnail of user iainm4
GB
3 reviews
1 helpful vote
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December 1st, 2014

Very good site, able to get genuine Samsung parts and accessories, and no cheap 3rd party bits. Good service, even up to the frozen north of Scotland.

Thumbnail of user rogerq1
Romania
1 review
0 helpful votes
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April 6th, 2016

Read about the article - sounded genuine - Ordered it and was more than pleased with the service and indeed the genuine article - Money is hard to find and I so dislike scams I wanted a genuine Samsung battery for my Galaxi Three and that is what i got well pleased - Trust these people and be safe

Tip for consumers:
Go for it brilliant service

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Value
Shipping
Quality
Thumbnail of user popan
Italy
1 review
0 helpful votes
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March 10th, 2017

Order from Italy arrived in 3 days NO COMMENT, she worth five stars, risponse to email fast, order from App great work, I'm order the first time for the App not working, send email because it's not work order for Italy in one day solved all the issues, thanks MOBILEFUN.UK

Thumbnail of user alanm141
Ireland
1 review
3 helpful votes
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April 27th, 2017

I stupidly ignored reviews I read online and ordered off this site. Being based in Ireland I was glad they delivered to Ireland. I ordered and paid for dhl express shipping. Then I heard nothing. 2 days later I get an email to tell me they can't ship my item due to the delivery address being different than my billing address. Hellooooo, every other company can do this!
I reply to say that they can piat to my billing address and then I'm met with silence. I call their order support line and leave a message. No response. I call again the next day. No response. I email them again. No response. Then I get the first email again, so I respond again. No response.
So, I go online and leave a review about the service I've had, then I finally get a call. They will ship my item out to my billing address. The guy on the phone is snarky with me, "so we can deliver to your billing address? That's all you had to do, tell us that, no need for all this" I refrain from answering and just tell him to send my order out.
It's been a week now since my order, paid for 1-3 days express shipping.
Really regret using these cowboys as they have.np clue about customer service.
Do yourself a favor, avoid them.

Thumbnail of user rahmounao
Canada
1 review
3 helpful votes
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June 1st, 2020

Ordered a samsung case and a wireless charger on 19th of April been charged right away... I waited patiently until the delivery time was exceeded, I said no worries its certainly due to covid 19, few days later and still nothing, i decide to contact their customer service and there a certain John asks me to wait another week, what I do, after this time I recontact them again and that's where the problems begin, another representative asked me for my address for a so-called reimbursement, it seemed strange to me, since they have access to my profile, I comply and cooperate patiently, although I was starting to lose my temper, another representative tells me that he can't find my order with the number I gave them, and since then, they've been ignoring my messages for a week, I just want to cry with rage. I paid 50 dollars for a gift and I was tricked by a bunch of heartless thieves. How can they do this to customers? How can they just keep the money and vanish? 50 dollars is money and only God knows how i managed to save for a present that i couldnt even offer!

PS; if i could give a zero star i would give it to them, dont take into account that one star, they dont even deserve it

Thumbnail of user stann9
GB
1 review
2 helpful votes
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November 24th, 2014

I have returned to Mobilefun many times, their phone products have always been top quality at a reasonable price, with prompt well packaged delivery.

Thumbnail of user eh41
GB
1 review
1 helpful vote
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November 27th, 2014

Not a lot to say, dealt with them on numerous occasions and have never been let down with delivery or service. Great company.

Thumbnail of user mikep208
GB
1 review
0 helpful votes
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March 10th, 2017

Very dependable suppliers & always 'as stated' products. This is my third time of purchasing from them & would recommend to all.

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Value
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Thumbnail of user jonathonb8
GB
2 reviews
5 helpful votes
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January 7th, 2014

Complete scam.

No customer support. No easy refunds. If something goes wrong it is all your problem not theirs!

Thumbnail of user lizl16
GB
1 review
2 helpful votes
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November 25th, 2014

Excellent product and very good value for money. Exactly as described and delivered promptly. What more can one ask?

Thumbnail of user wj23
GB
1 review
1 helpful vote
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April 6th, 2016

Must use, Offers galore, Brilliant service, Instant response, Latest accessories, Excellent, thats the MOBILE in Mobile and fun well just try it for the experience!

Thumbnail of user melissap76
Malta
4 reviews
6 helpful votes
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October 11th, 2016

I just come to ask a question related to the phone I wanted to buy. The consultant was very polite and I baught a phone (Inspite of the fact I wasn't going to do that). I'm totally happy. Thank you!

Thumbnail of user paddyw
GB
1 review
0 helpful votes
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December 17th, 2014

Very pleased with every dealing I've had with MobileFun. Can't rate their products and services highly enough.

Service
Value
Shipping
Quality
Thumbnail of user malcolmd12
GB
1 review
1 helpful vote
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November 24th, 2014

Excellent service. Fastest delivery I have ever had and a perfect product at a very competitive price.

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