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MobileUnlocks has a rating of 3.8 stars from 790 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MobileUnlocks most frequently mention great service, easy process, and pro max. MobileUnlocks ranks 4th among Unlocked Phones sites.
Proactively asks for customer feedback
This company responds to reviews, but usually not within the first month
8,399 reviews
No positive highlights yet
My phone being locked by an unknown service provider was starting to be a problem for me. Unsure where to go I did an online search and came across Mobile Unlocks which sounded just what I needed. The directions and information to unlock given by the company was clearly set out from the start so with that sorted I commenced the process. It was seamless, quick and efficient and my phone was unlocked within the time stated. Communication was very good too. New SIM works perfectly now. Job done thanks.
I will never ever recommend anyone to MobileUnlocks. They are scammers. First they charge you $15 dollars, without mentioning that it is only a first stage, and later they charge again $50 more, and later they ask you to pay $300 more for their "premium" service, what's the point of asking for a verification payment of $15 if at the end they will ask for $300 more?. They stole my hard earned money through dubious means and denied any refund. Thieves!
My phone being locked by an unknown service provider was starting to be a problem for me. Unsure where to go I did an online search and came across Mobile Unlocks which sounded just what I needed.
The directions and information to unlock given by the company was clearly set out from the start so with that sorted I commenced the process. It was seamless, quick and efficient and my phone was unlocked within the time stated. Communication was very good too. New SIM works perfectly now. Job done thanks.
Products used:
Phone unlocking
I recently had my mobile unlocked via MobileUnlocks. Having never done this before, I had some reservations. But from start to finish it was a pleasant and trouble free experience. Their website was clear and easy to use, with simple instructions to follow. The process was completed within the few hours that they said it would. And I was sent regular updates during that time. Once the process was completed, everything worked fine.
After comparing a few different providers, I felt they offered the most effective service for the price, and I was reassured by the many positive reviews they already had.
I needed to unlock my mobile to transfer over a SIM quite urgently, as my old mobile was broken.
Hello Simon,
Thank you for taking the time to leave us such a positive review! We're thrilled to hear that your mobile unlock experience was pleasant and hassle-free. It's great to know that our website and the instructions provided were clear and that the regular updates added to your peace of mind.
We're glad we could meet your expectations with our effective service and promptness. Your feedback is appreciated, and it helps us continue to deliver the quality you experienced.
Should you need any further assistance or have more mobiles to unlock, we're here for you. Enjoy your newly unlocked Samsung Galaxy A10!
Best regards,
Charlotte
Hi there,
Decided to buy new phone,I won eBay auction and realized that new phone is locked for other company.Started searching unlocking service online and found it Mobile Unlocks with positive feedbacks from clients.I paid money for and my new phone was unlocked in next 10 minutes.I am strongly recommend UnlockMobile service to everyone especially to them who tight with time.
Reasonable prices,one word worth it.Many thanks.
Hello Jolanta,
Thank you so much for your kind words and for taking the time to leave us this wonderful review! We're thrilled to hear that your phone was unlocked swiftly and that you're satisfied with our service at Mobile Unlocks.
We always strive to deliver a great experience, and we're delighted that we were able to meet your expectations with both our service speed and pricing.
If you have any more needs or questions in the future, please don't hesitate to reach out to us. Enjoy your unlocked iPhone 12, and we look forward to serving you again!
Warm regards,
Charlotte
I recently used this service to unlock my iPhone 11. It was so quick and easy and needed little to no input from me. I was able to pay the fee, sit back, relax and watch the magic happen. The best thing is it only took 30 mins. I went to a phone shop they wanted to keep my phone for double the money and double the time. I would 100% recommend this service. It's quick and it's easy and you don't even have to leave the house.
10/10 would highly recommend!
Hello Monae,
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that the unlocking process for your iPhone 11 was fast, convenient, and met all your expectations. We always strive to provide top-notch service that doesn't require you to go through any unnecessary hassle. Your recommendation means a lot to us, and we look forward to serving you again in the future. Should you need assistance with any other mobile services, just remember we're here to help!
Warm regards,
Charlotte
I will never ever recommend anyone to MobileUnlocks. They are scammers. First they charge you $15 dollars, without mentioning that it is only a first stage, and later they charge again $50 more, and later they ask you to pay $300 more for their "premium" service, what's the point of asking for a verification payment of $15 if at the end they will ask for $300 more?. They stole my hard earned money through dubious means and denied any refund. Thieves!
Tip for consumers:
They are scammers!!! They offer a Sim unlock service, they do not fulfill the unlocking request and deny any refund process
Products used:
Sim Unlock
Hi Oscar,
I'm truly sorry to hear about your dissatisfaction with our service. I understand it can be frustrating when the costs seem to add up. I want to help by clarifying why there were different stages and payments involved.
Initially, the $14.99 you paid was for the Eligibility Check, which ensures your iPhone 13 Pro meets the network criteria for unlocking. Following that, the $50 payment covered the Standard Unlock service. The additional $300 you mentioned is for the Premium Service, which is sometimes necessary if the device doesn't meet certain criteria – this is outlined on our checkout page for transparency.
I would like to assure you that all costs are communicated upfront during the purchasing process, and we strive to provide clear information on what each service entails.
As your order status indicates "Awaiting Payment for Premium Service," it seems your phone might require this additional service to complete the unlocking process. I'd be happy to help you understand the benefits better and assist you with any further steps.
If you decide not to proceed with the Premium Service, we understand. However, according to our terms and conditions, we normally can't offer refunds for the Eligibility Check and the initial Standard Unlock payment, as our services have been rendered. Nevertheless, we value your satisfaction greatly, and if you encounter any issues that line up with our Refund Policy (e.g., a service failure), we would certainly honor it.
Please let us know how you wish to proceed or if there's anything else we can do to assist you. Our goal is to unlock your device and ensure you're pleased with the outcome.
Kind regards,
Charlotte
Don't get me wrong, I'm really happy with the service and they managed to unlock the phone as requested but they should be clearer about how much it is going to cost as you are given one price at the beginning but they once they have done something you are then asked for more money before it is fully unlocked I feel that this should have been transparent up front. Quick and easy but NOT as cheap as you first think
Saw the price and people had said it was quick
Got a phone from a friend that i couldnt use with my sim card as was locked to another network and needed it unlocking
Hello Miss Pearson,
Thank you for taking the time to leave a review and share your feedback. We're thrilled to hear that you're satisfied with the successful unlocking of your Samsung Galaxy S9. We strive for transparency, and we're sorry to hear that the cost structure was not as clear as you would have liked it to be.
As outlined on our checkout page, our process involves two payments: an Eligibility Check and an Unlocking Payment. You've completed both steps with the Eligibility Check costing £11.99 and the Unlocking Payment costing £26. We understand that seeing the total cost upfront is important, and we'll certainly take your feedback on board to ensure our pricing is understood clearly by all customers from the outset.
We're glad to know that the unlock was completed quickly and that your phone is now ready for use with your chosen network. Should you have any further questions or need additional support, please feel free to reach out.
Warm regards,
Charlotte
I don't have any signal with Globe in our house that's why I need to buy a Smart sim but my phone was locked only to Globe since I am a postpaid subscriber. I am hesitant to try MobileUnlocks' service at first because it says it will take 7 days to complete. I am worried if this a good value for money. However, after the unlocking I was able to install a SMART e-Sim and it works pretty well.
I have read couple of reviews saying it was cool ang got the unlocking remotely.
I wanted to install another telco sim in my phone.
Hello Rosal,
Thank you so much for taking the time to leave us a review. I'm delighted to know that after the unlocking process, you were successfully able to install a SMART e-Sim on your iPhone 13 and that it's working well for you! It's great to hear that you found value in our service, despite your initial hesitation and concerns about the time frame.
We truly appreciate your choice to use MobileUnlocks, and we're glad to have been able to assist you with your unlocking needs. If you have any other questions or require further assistance, please feel free to reach out to us.
Best,
Charlotte
I searched google and this site popped up. I was initially scared but went ahead to fill in details, seconds later after submitting i got details of the phone including color and serial number, additionally, whether it is stolen or has icloud lock on it. Amazing isn't it?. I went ahead to pay for the unlock and true to their words phone was unlocked. Was so excited to see my phone unlocked and it works good as expected.
Hello Darlington,
Thank you so much for sharing your experience with us! It's fantastic to hear that you found our service amazing and that your iPhone 13 Pro is now successfully unlocked and working as expected. We’re delighted to have been able to assist you and thrilled that you’re enjoying the freedom of using your phone on any network.
If you ever have any more questions or need further assistance, please don't hesitate to get in touch. Enjoy using your unlocked iPhone, and we’d love to help you or your friends with any future mobile unlocking needs!
Best wishes,
Charlotte
I'll blame me but we know better. You pay $28.00 and think "OH my God great price!" But then they say that those $28 are just to check if you can unlock it. Then they say ok pay the rest it $41.00 so you end up paying more. Again I blame me for not reading thoroughly.
Looked easy enough.
Thought it was cheap.
Dear Giancarlo Rebella Malek,
Thank you for sharing your thoughts. I understand how the payment structure might have taken you by surprise, and I appreciate your responsibility in recognizing the importance of thoroughly reading the service terms. Indeed, the initial $28.99 payment was for the Eligibility Check, which is a necessary step to ensure that the unlocking process is possible for your Motorola Moto G Stylus 5G from Claro. The subsequent $41 payment was for the actual Standard Unlock service.
I'm glad to inform you that according to our records, your unlock is now complete with the codes provided. If you're having any trouble with using the code "05004644" or if your phone doesn't prompt for an unlocking code, we can help you with a Remote USB Unlock, which is an additional service catered for such situations.
Thank you for choosing us for your unlocking needs. If you require further assistance or if you encounter any issues with your service, please let us know. We're here to help ensure that your experience is positive and successful!
Best regards,
Charlotte
Needed my phone unlocking ASAP! It was a Sunday, didn't want to venture out so I turned to good ole Google for an answer.
Well it came up trumps. Although I was sceptical at first whilst reading the reviews, but I was desperate too. Anyway I'm glad I took the plunge with MobileUnlocks, I had my phone unlocked within 20 mins. Amazing service and will certainly highly recommend to everyone I know!
Hello Beverley,
Thank you so much for your enthusiastic review! We're thrilled to hear that our service exceeded your expectations and you were able to unlock your Huawei P20 Pro swiftly and conveniently right from the comfort of your home. It's great to know you found our service worthy of recommendation. Should you or your friends need any further assistance in the future, don't hesitate to reach out to us – we're here to help!
Best regards,
Charlotte
At first I feel confused to trust this site and the written reviews below. So I take the risk and give it a shot! They are providing a notification about the transactions also the updates while fixing my iphone, then they will tell you to wait patiently. But making sure that the process is on going, I try to reload the page so many times, I almost lost my patience, so it took almost 3 days for my iphone 12 to get unlocked. Now I am so happy that my iphone 12 is no longer (sim locked) because of this recommended and LEGIT site. Thank You so much and God bless. Keep up the good work!
Tip for consumers:
This site will also update you about the transactions so you don't have to worry because its all worth it! They will also provide a link to track your order so you have to wait patiently and once the unlocking process completed you will be notify thru your email.
Products used:
Mobile Unlocking
Hello Shekinah Escriva,
Thank you for taking the time to leave such a thoughtful review! We are thrilled to hear that your iPhone 12 Pro has been successfully unlocked and that you had a positive experience with our service despite the initial uncertainty and the wait.
We understand that reloading the page and keeping an eye on the process can be quite nerve-wracking, but we greatly appreciate your patience throughout the three days it took to unlock your iPhone. It's excellent to know that you found the transaction updates helpful and that everything worked out in the end.
Should you have any further questions or need assistance in the future, don't hesitate to get in touch. We're here to help, and we aim to continue providing great service and support to our customers.
Enjoy your unlocked iPhone, and thank you for choosing MobileUnlocks!
Best regards,
Charlotte
They are scammers don't pay for them. First they will ask you to pay 14.99$ to check if they can unlock your device after that they said your device is eligible to unlock and you have to pay another 50$ to unlock it. After waiting for 8 days they will say your device cannot be unlock and we will give you a credit note! I asked them to refund my money back to my credit card they said our policy said we can't refund the money. Please don't believe this scammers.
Hello there,
Thank you for taking the time to provide your feedback. I'm sorry to hear about your dissatisfaction with our service. It's important to us that our customers have a clear understanding of our process and policies from the start.
As stated in our terms and conditions, the initial payment of $14.99 is for the eligibility check to ensure your device can be unlocked. If the device is eligible, the further payment of $50 is for the actual unlocking service. These steps are laid out to ensure transparency before any purchase is made.
I understand that an 8-day wait can be frustrating, and I apologize for any inconvenience you might have experienced. Upon the unsuccessful unlock attempt, our policy is to issue a credit note, as refunds are only provided under specific conditions. This is in line with our refund policy and is mentioned in our terms under section 7 of the T&Cs which you can refer to for detailed information.
We are committed to delivering a positive experience and would like to ensure your concerns are addressed. If your device meets our refund criteria listed in our Refund Policy, we are more than willing to work through those options with you.
As I don't have any reference or IMEI number in your message, I'm unable to look into your order specifically. Please use the Live Support feature on your tracking page, so our team can assist you further and resolve this matter to your satisfaction.
Best regards,
Charlotte
I was really surprised that service really worked. Once i came across this site on YouTube i tried it it literally took about 18 hrs.,but my iphone 7 imei ************** unlocked. I never had to call and questioned there process. Im extremely happy with there service and i plan to use them again with another phone that i have. For what this company offers for the price i would gladly pay the price.quick enough service
Was the quickest and the cheapest to unlock the phone
Hello Zafran,
Thank you so much for your positive review and for choosing our services to unlock your iPhone 7. We're delighted to hear that the unlock was successful and that the process met your expectations both in terms of speed and cost.
We always strive to deliver efficient service and are thrilled that you're considering using our services again in the future.
If you have any further questions or need assistance with another phone, don't hesitate to get in touch. We're here to help!
Best wishes,
Charlotte
It was a tortuous process, a lot of information required, difficult experience. Part way through £11.99 was demanded to continue. No mention of payment was made at the beginning. Eventually decided to continue,finally got to 50% completed when a second demand for payment was made £26! We wondered if any more demands would be made. Eventually decided to continue but felt like I had been mugged. It was a second hand phone and did not know this would happen.
Google told us how to unlock the phone
I was happy with the phone it was unlocking it from EE presumably was the problem
Hello Mrs Boulter,
Thank you for sharing your feedback about your experience with unlocking your Huawei Mate 20 lite from EE UK. I'm really sorry to hear that you found the process challenging and that the payment stages were not as clear as you had hoped from the beginning.
I understand that there was an initial payment of £11.99 for the Eligibility Check to ensure that your phone could be unlocked, followed by a £26 payment for the Standard Unlock service. I want to assure you that it is standard procedure to perform an eligibility check first, then proceed to the unlocking phase, as outlined in the terms and conditions.
Your order status is showing as "Unlock Complete," which means your Huawei Mate 20 lite should now be unlocked with the code provided. If your phone is not asking for an unlocking code, there is an alternative service available, namely the Remote USB Unlock, though that would require an additional fee as indicated in your order status.
If there are any problems using the code "1662056217464223" or with the unlocking process, we do have support available to assist you further and ensure your phone is unlocked successfully.
Thank you for choosing our services to unlock your device, and we are committed to ensuring that your experience ends positively. If you need additional support, please don't hesitate to get in touch.
Warm regards,
Charlotte
I came across this offer via google search engine. Initiall offer was for £6.99 and when I add the phone detail quote raised to £11. I paid for the service just to beeing informed that i am actually paying not for unlocking but for checking/verification service. Unlocking cost - £26, so I paid £37 as there was no option to get rufund for verification service. It is not clear of what are you paying for and initial illusory quote is far away of true cost.
Top offer in google search engine
? odd question
Very reliable service to unlock your phone and in a very reasonable price. I had an iPhone that I could not use because of networks and I did not even know what network provider it is locked with then then I found this service, they not only found the network provider but also unlocked the phone. Doesn't matter which country you're in they will do the job for you. No need to worry about anything. Again very reliable and authentic service provider online. Cheers!
Reference: **************
Hi Hasan Mustafa,
We're absolutely thrilled to read your positive feedback! It's fantastic to hear that you found our network provider identification and unlocking services both reliable and valuable. Knowing that you can now enjoy the freedom of using your iPhone 8 across different networks brings us great joy. Your experience is a testament to our commitment to providing excellent service to our customers, regardless of their location.
Thank you for choosing us, and we look forward to serving you again in the future. Cheers to the newfound freedom with your device!
Best wishes,
Charlotte
Scam artists. The price you pay is only to see if your phone isnt stolen, etc which you already knew! They then charge more than the carriers to unlock which Im assuming most do not. If you pay the 100 euro fee they REALLY CHARGE then you are a mug as its 25 euro in the local shops.
Of course they will write a generic reply that the check is needed, well in person shops dont need it and if you do then it should be FREE and then a clear and transparant price can be either agreed or not. In fact Im going to issue a chargeback
Products used:
Phone unlock
Hello Karl,
Thank you for taking the time to share your concerns. We understand that you're feeling frustrated about the process and costs associated with unlocking your Huawei P8 Lite. Please allow me to clarify the procedure we follow at MobileUnlocks.
The initial €13.49 payment you made was for the Eligibility Check, which ensures that your phone is not blacklisted, stolen, or has any other issues that might prevent an unlock from being successful. This step is crucial to avoid any unnecessary unlock attempts that are destined to fail, which can happen when certain checks are not performed beforehand.
It's worth mentioning that while some local shops may not require an Eligibility Check, our online service caters to a wide array of customers who might not have the same access to in-person services, and hence the Eligibility Check is a safeguard for both parties involved.
The actual unlocking payment is separate, and all costs are clearly outlined on the checkout page before you decide to proceed. We aim to be transparent with our pricing and procedures, and we sincerely regret any misunderstanding in this regard.
Your current order status indicates that you've paid for the Eligibility Check and are awaiting the Unlocking Payment to proceed. If you don't wish to continue with us for any reason, it's important to note that the Eligibility Check is non-refundable as stated in our terms and conditions due to the costs incurred in performing this service.
We hope that you'll consider the value of the comprehensive checks we provide and allow us to assist you further in unlocking your phone. If you have any more questions or if there's anything specific you'd like us to address, please feel free to reach out.
Best regards,
Charlotte
Customer Service Team, MobileUnlocks
Each stage costs more money, and it seems like I am waiting an eternity, I don't understand why, especially as I have had the phone from new and I have never had a contract on it, just pay-as-you-go, with O2, now I want to reactivate the phone onto giffgaff, which is part of O2, it is taking so long and costing so much money.
Hi Paul,
Thank you for reaching out and sharing your concerns. I understand it can be frustrating when the process takes longer than expected, especially with the added costs. I’ll do my best to clarify things for you.
It looks like you have already completed the Eligibility Check (£11.99) and made payments for both the Standard Unlock (£48) and the Remote USB Unlock (£86.99). These steps are essential in our unlocking process and we're committed to transparency, detailing all costs upfront on the checkout page. As for the time it's taking, please rest assured that your unlock for the Galaxy Fame S6810 is 54% complete and we anticipate completion within the next 32 hours.
The duration and the steps required are part of our unlocking service which aligns with industry standards, and even though the phone was on a pay-as-you-go plan, the unlocking process remains the same. Our goal is to provide you with a positive outcome and we are working diligently to get your phone activated on giffgaff.
We appreciate your patience and look forward to having your phone unlocked very soon.
Best regards,
Charlotte
At first I was a bit skeptical because I have tried multiple attempts before from different kind of services on how to unlock my phone.
I was surprised this morning upon checking my email & saw the msg that it has been unlocked and upon checking my phone it really turned 'No sim restriction'.
Happily now, I am using my phone with my current carrier.
I will definitely use this service again. Thankyou!
This service is highly recommended!
After i read the reviews all are positive comments that's why i decide to choose MobileUnlocks👍😊
Hi Lexiemarie,
We are absolutely thrilled to hear about your positive experience with the unlocking service! It’s always rewarding to know when our efforts bring satisfaction to our customers, and we're delighted that your iPhone SE 2020 is now free from any sim restrictions.
Thank you for trusting MobileUnlocks and for taking the time to share your feedback. If you need our services again in the future, we'll be more than happy to help. Enjoy the freedom with your current carrier, and we look forward to serving you again!
Best regards,
Charlotte
I got a new phone that was locked and found this company easily on google. They could unlock the phone online which meant I didn't need to go to a shop so made it very convenient.
Was an easy process to get the phone unlocked and was a lot quicker then the expected 15min wait time. I got a text message to tell me I was all set up and ready to put my current sim into the phone. Would definitely recommend
Dear Mr. Diani,
Thank you for taking the time to share your feedback! We're delighted to hear that you found our service convenient and that the process of unlocking your iPhone 13 was quicker than expected. It's fantastic to hear that you're now able to use your current SIM with your new phone.
We truly appreciate your recommendation, and if there’s anything more we can do to make your experience even better, please don’t hesitate to reach out.
Wishing you all the best with your newly unlocked device!
Warm regards,
Charlotte
Customer Support Team
MobileUnlocks
All OK except for hidden charges, stated unlock for £11.00 then sign up and then get billed another £26.00. When you say a price keep to it or say the total price.
Price at start
Very simple process with clear information.
Once the eligibility check was completed the unlock process was ordered and paid for. It was then just a matter of waiting for the process to complete.
When the original service provider had not progressed the unlock after 2 days, Mobile Unlocks changed to Apple itself. The unlock was complete within another day and once I received my unlock code I was able to fully use my phone.
Excellent service, reasonable cost and a very happy customer.
Hello Kenneth,
Thank you very much for taking the time to leave such a positive review! We're thrilled to hear about your satisfaction with our service and the successful unlocking of your iPhone 7 Plus from Vodafone UK. It's great to know the process was clear and efficient for you, and that we could resolve the initial delay promptly.
We truly appreciate your business and are glad to count you as a very happy customer. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Warm regards,
Charlotte
💯 legit! Don't be afraid to let MobileUnlocks take care of your devices for you. I was hesitant at first but they continuously emailed me with updates from the start of process until it was completed. All I did was sit back and MoblieUnlocks took care of the rest. Perfectly! I will definitely recommend others to use this website for mobile unlocking 🙌
Hello Mark,
Thank you for taking the time to leave us such a wonderful review! We're thrilled to hear about your positive experience with MobileUnlocks and how smoothly your iPhone 13 Pro Max unlocking process went. Your satisfaction and recommendation mean the world to us. We pride ourselves on keeping our customers informed every step of the way, and it's great to know you appreciated the updates.
If there's anything more we can do for you, or if you have friends or family needing assistance with unlocking their devices, we're here to help. Thanks again for your trust in our service, and we look forward to serving you in the future!
Warm regards,
Charlotte
My experience from start to finish has been excellent, been kept informed for the whole process. Very easy service to access. Very quick and sufficient to make payments for initial tests to see if the service is suitable.
I had a few questions regarding the process and the agent I spoke to was very helpful and explained everything I asked and informed me of what progress my unblocking service was upto, I will recommend to my friends and family should they need this type of service.
Hello Miss Bunclark,
Thank you so much for taking the time to leave us such a positive review! We're delighted to hear that you found our service accessible, speedy, and informative. We're glad our team could assist you with any questions you had and keep you updated throughout the process.
It's wonderful to know you would recommend us to your friends and family. We're always here to help with any future mobile unlocking needs.
Enjoy the freedom with your newly unlocked Galaxy S21 FE 5G!
Warm regards,
Charlotte
Thank You! I wish everything was easy breezy like this process, takes time? Yes, but one knows every step and is very punctual
Hi Jose,
Thank you so much for your kind words and for sharing your experience with us! We're thrilled to hear that you found our unlocking process punctual and well-guided. We understand that patience is key when unlocking a phone, and we're glad that the step-by-step updates we provide have been helpful for you.
We're always here to assist with any future mobile unlocking needs you might have. Enjoy the freedom with your iPhone 15 Pro Max!
Best regards,
Charlotte
Gain trust and grow your business with customer reviews.
Hello,
Thank you so much for taking the time to leave us this positive review! We're absolutely delighted to hear about your seamless, quick, and efficient experience with unlocking your phone. It's great to know that the communication met your expectations and that your new SIM is working perfectly in your now unlocked phone.
If you ever need our services again or have any questions, please don't hesitate to get in touch. Enjoy your newly unlocked phone freedom!
Warm regards,
Charlotte