ModCloth

They have some cute stuffs. Customer Service are excellent. However, they are extremely overpriced in my opinion. You can find some of their items at other store with lower prices!

I gave them a 4 star review for a jacket I really liked because it had a hole in the pocket and receive an email saying they won't post my review because it's unsatisfactory.

I really like modcloth. I have bough numerous dresses, tops, and accessories from them and have not had much of a problem. I have returned a couple of items without any problem, and never had any issue with customer service. I do not think some reviewers understand the site fully. It is an online store dedicated to bringing together many independent and small brands and getting their names out. From what I have seen, they do not have a specific "in house" brand. Some items are quite costly, i. E. I have been salivating over a $250 dress that is designed wonderfully, only to realize it is made out of nothing more than sundress material. Other items are wonderfully priced. They have a retro edge to a lot of the designs they sell, which is why I love the site so much. Shipping has always been quick when I have placed orders. I never order stuff online that I question how it will fit and I always wait to see other people review items I may want, to make sure it is worth the cost. It is all about being smart with how you shop, and if you are, modcloth is total fashion heaven.

I used to write a fashion blog and ModCloth is very popular among many of my cohorts. With that said, I had never purchased anything from their website. As luck would have it I got a gift card from my sister-in-law for Christmas and immediately got on and looked around. They really do have an enormous selection of vintage-inspired clothing. I also really love that they display buyer reviews directly on the product page. They even allow customers to upload photos, which can prove to be extremely useful. I'm not sure why some reviewers are saying that those reviews are truncated or that they only display positive reviews… Almost all the items I looked at had 3/5 stars or less. That's not exactly stellar in my book. Most reviews pertained to fit, fabric and craftsmanship.

Anyway, I placed my first order last week and within 5 hours of placing it, they sent me a shipping confirmation email. Wow! Awesome! When my order arrived, the color was very different from what was on the website, but I was impressed with the quality of the garment and the fit seemed true-to-size.

Ultimately, I think most things on their website are pretty overpriced. Without another gift card or store credit of some sort, I probably won't go back and buy more…unless one particular dress goes on sale. ;) No matter how I slice it, I was really impressed with their quick order turnaround and rather large selection, even if said selection doesn't exactly fit into my personal style.

Over 2 weeks later and Modcloth finally issued a return on my first order but instead of returning 2 items and initiating 1 exchange, they just returned all of my items. THEY CAN'T GET ANYTHING RIGHT AT THIS COMPANY. I'm not going to even deal with this exchange and take my money and run. Do not shop here!

I recently cleaned out my closet, and realized that the pieces I was most likely to keep were many that I bought from Modcloth over the years. The site is great because they have so many pictures of the clothing being modeled by their customers, so it's easier to tell if it's really the garment you love, or just the photo styling.

Secondly, they carry many independent lines, so if you pay attention to the maker of a piece you like, you can often find similar pieces by them again. I found a couple of blazers and dress shapes that I love, and by checking back periodically, I've been able to buy multiples of those over time, in a variety of colors, that work really well for me.

Also, I appreciate that they show separate images of their plus size (or "extended size") garments in the photo selection. We don't have to look at a single image and try to guess how a pattern or design will scale up from the small size depicted: Modcloth will show you directly.

So I look at it as much as a style resource as a clothing shop. It's one of the best sites for functional online clothes shopping, in my opinion. (And though some of their prices are steep, they have a great sale section, and will notify you if something you love goes on sale.)

I was going to be a modcloth customer for life until they posted false return times for their return policy. I got horribly misshapen clothes and returned them within the time frame of the policy. They have had the cloths back for 2WEEKS! AND I STILL DONT HAVE MY MONEY BACK! The representative spouted something about "its out of our hands and in visa's now" are you kidding? Thats what you call customer service? When your policy clearly states 5-7 business days on your website? NEVER WILL WASTE MY TIME AGAIN!

I really can't fathom how this site has so many good reviews... you pay $100 for a pair of shoes or a purse that's not leather made out of some disgusting material that smells like plastic, I have ordered 12 different things from shoes, dresses, bags, swimsuits, bras, everything I have ordered has been disappointing except one bra. It takes 2 weeks for anything I order to get here and literally A MONTH to be refunded. Their "details" lie one of my swimsuits said lightly padded, um there wasn't even cups in it like a normal swimsuit it as so cheap and flimsy! Their customer service is absolutely wretched and I am a customer service supervisor. Once I had a $25 off of total order coupon and all swimsuits were on sale %20, note, ALL, and the one I wanted for some reason was the only one not showing up on sale. They offered to give me a %20 off coupon. I said "No, then I cant use my $25 off the swimsuit is supposed to be on sale. Cant you just refund me $13 I would be saving?" They told me they would put in a request about it and were so incredibly rude about it! Your clothes are outrageous already people come on now! I have had nothing but problems with this website.

Careful what you buy. Most of the products they sell that do not have a designer mentioned are very cheap things that are made in China. They tend to be flimsy and high-priced. THEY CENSOR NEGATIVE REVIEWS OF PRODUCTS. They claim to be democratic, but are actually a dictatorship. I left a negative review about the All The Buzz Satchel because it is cheap and not worth the price and they omitted my review but only posted the positive reviews they received. Very deceptive.

I always use to peruse and dream about all of the one-of-a-kind dresses I would buy when finally I broke down and signed up for an account (which was free) so I could really start to get involved in the community. (Side Note: you'll definitely want to check out the blog if you visit the site. They've got a lot of great info and unique stories)

One of my favorite features is the restock notification. When there's that one piece to your ensemble that would be perfect and lo-and-behold its out of stock, modcloth gives you the option to sign up for a restock notification and they sent you an email when the dress is back in your size!

That's how I ended up buying my first dress. It was this red lace ensemble that (thank God) modcloth let me know ran small to size. Honestly if I hadn't known that, the dress would have been more appropriate for a street corner than for the wedding I had the following weekend. I bought a size up and placed my order and the dress arrived within the week! It fit perfectly and even came with an additional accessory as a gift for my first purchase with them.

Love this site and look forward to buying from them again!

Wow! What a site! Love It! 50's style? Yes... Modern style? Why Yes! Vintage? On track! Style, Grace, quality! Have spent some serious money at this site! Dresses to die for!

I am writing this and I never write reviews on places BUT this is so CRAZY! I ordered a dress on April 29th 2018 and I opted for the 7-9 business day shipping because I have a wedding on May 12th to go to! I track the package and it says that it will be here on Wednesday 5/9/2018 and I am thinking great! Then it changes! Now it is not going to be here until the 12th in the evening time! This is so crazy I called Mod Cloth and they handled it terribly and they said! Well there is a warning in fine print and I said well I would have NEVER opted to buy it had I known you guys don't speak the truth don't trust them just get everything you buy somewhere else and the quality of what they provide is NOT good. Mod Cloth is a scam and they don't care about their customers at all.

ModCloth has been a very helpful company. Their goods are of HIGH quality. They commit CS reps CS STYLIST HELP, whoever u NEED. 2 YOU! They have CHAT which I love & they respond quickly. Shipping can be slow. They say its bc they use small artisans who can only fulfill so many orders. Otherwise, they hav helped me immensely. Just make sure your signed up 4 "notification" so ull b alerted as soon as an item u wanted comes back! Then, grab it immediately! They even say "order in 2 sizes if your not sure, we have FREE SHIPPING BOTH DIRECTIONS". And it IS trye!

I purchased a huge wool coat and a few other items. I only bought the coat bc I saw that they offer free returns. When the items came, the coat was HUGE. It is not at all what I expected. In the box was a fedex return label. I called customer service bc where I live, there is no fedex drop off aside from drop boxes, and this is a HUGE box. She said that within 24 hours the warehouse would be emailing me a usps label. It never came. Two days later, after emailing to say never receiveced, someone emailed me the "label" only when I opened their attachment, it just took me to their website about how to return via fedex. So now it appears that I am going to have to pay over 20 to send back this item due to their apparently being unable to provide a return label that I can use. It is a shame because they have some really cute clothes. I was hoping this would be a long-term relationship, but that cannot happen now. Had I known I would have to pay the large shipping price for the coat, I would never have taken the chance. I emailed the csr back and said that the attachment didn't work, but I am very doubtful that I will ever get my usps label from Modcloth. So unless my item will fit in a fedex drop box, I cannot order there again. Not worth the additional expense and all the trouble.

THIS IS A WARNING TO ALL CUSTOMERS,
I would would not ever recommend buying from Modcloth, after 3 months I finally received my products and after 2 times of trying to ship my items and not succeeding due to the format of the address form not being right, and having to return the products and buy again I lost a lot of money just from being a Canadian and having the inflation rate of the dollar I didn't get full refund of the products. I also was not able to receive most of the products wanted because of them selling out and i had to order them again. And after waiting for my product for over a few months I had to pay over $150 for customs. I would recommend buying from Urban Outfitter where they ship right to your door and will refund the right amount of money always no matter what currency you are paying with.

I shopped here years ago, I bought a swim suit that was awful on, sent it back they said they never received it, I was not a seasoned online shopper so I let it go but now I would GO THROUGH CC Co. To get YOUR MONEY BACK!

I must echo the many, many reviews on this site that have reported slow processing times, issues with shipping, and slow-to-respond "Customer Care." I have ordered from ModCloth twice and while my experiences haven't been as negative as a few of the ones posted here, I am really displeased with the way ModCloth treats their customers. It's been a week since my most recent order and I still don't have shipping information.

The last time I ordered, it took as long to get shipping information, which was changed on the day I was supposed to receive my package. I got it the next day. About three days after my order, when I hadn't gotten shipping information, I inquired as to the whereabouts of my package via email and got a response on the very day I finally received my order. Chats and phone calls to ModCloth were utter wastes of time. So, if you do have an issue, you're likely to wait for some attention from "Customer Care."

The clothes are cute, but perhaps overpriced. I didn't pay full price, however, so I can't complain personally. I waited until there was a sale.

In general, I'm pretty unsatisdied with the service and don't expect to order from ModCloth again.

Comparing the quality of service and apparel from a few years ago to now is disheartening to say the least. When I first began shopping at modcloth.com in 2011, free shipping started at $50, returns and exchanges were free, and free gifts were occasionally included! I received orders before the expected delivery date. The quality was superb, and I felt that the cost was very reasonable. I rarely had to use customer service, but when I did they were sweet and helpful. I started seeing changes when Matthew Kaness took over the role of CEO. Shipping prices went up, free shipping was changed to $75, and no more free returns unless you settle for store credit. Quality has also gone downhill, and with prices going up I was at my limit. When the "new" app was revealed a few months ago that was it. Useless, unworkable, and infuriating are just a few words that come to mind. My entire order history was erased. Five years worth of purchases, reviews, and wishlists gone. It has been five months and the app still does not impress. I have not ordered since January and will not ever again. With Walmart buying Modcloth out, I only see a dull and dark future for this once great company.

I am very pleased the the items I ordered. They are of very high quality and when I called with questions, the CS bent over backward to help me. I highly recommend this site.

I had a question about a hat size, my email was responded to very quickly. I ordered a sun hat and a dress. Both were high quality materials and made very well, packaging was. Very unique styles.

I purchased two beautiful dresses last year. Looked in many stores for the styles I purchased but couldn't find them in plus size. I am very happy with my two purchases. Quick shipping, too.

I never received my order, I wrote to them, they never responded, and I never got my money back. I wrote my account number in the email, and still, nothing.

I ordered from ModCloth the first time and they shipped the WRONG shoe SIZE. Upon receiving the order, I immediately contacted customer service regarding this issue. I received a response stating that my size was STILL IN STOCK and that they've shipped me the correct size. The following day, I received another email from Rachel, the customer care representative, stating that they again, made a mistake, and that my size was NOT available. Had ModCloth actually shipped the CORRECT SIZE initially, maybe it would not have run out of stock. To state that they still had my size and then retract that a day later added to the frustration.

The customer care rep stated that she can offer a 20% discount. 20%, really? I had a 15% off code as a new customer. That was not enough to quell my frustrations with them for their mistake. Additionally, they currently have a 30% dresses and sale items, but can't give me a 30% off due to their mistake. That is beyond me.

All I do is shop at online retailers, so I have plenty of experience with customer service. ModCloth does not care about keeping their customers satisfied. Stay away from this online retailer. I refuse to shop here ever again, even if they provide me with a 50% off code!

STAY AWAY!