ModCloth

I'm really disappointed by the dive modcloth has taken over the last year. Their customer service used to be great and is now terrible. I have been trying to return a dress for weeks. No one has answered the phone, returned my emails, or responded to their live customer chat.
Additionally, the quality and style of their clothes has gone downhill while their prices are higher than ever.

I have not received a dress I bought almost two weeks ago. And it has just been sent from Modcloth to FedEx. Which will then get transferred to USPS. There is no way I will get my dress by Thurs, which is when I need it by. Ordering over tow weeks in advance should be more than enough time to receive an order. The story given by Modcloth is they were in the middle of a software update. They have done nothing to offer a faster shipping method or a refund so I could buy a dress elsewhere. So now I'll have no new dress for my trip. So long, Modcloth.

Does anyone remember the days when Modcloth was fast? I'd order clothes and get them within a few days. Now it's closer to two weeks by the time they process the order and ship (and I'm in NYC, pretty close to their warehouse).

The quality of their products has always been hit or miss, so I'm prepared for somewhat expensive items to arrive and look cheap, or vice versa. Overall, it seems that Modcloth has gotten too big too fast--they seem incapable of keeping up with stock (I often find that out-of-stock items linger on the site for ages, taunting me) and getting that stock to customers. My most recent order has been "in process" for days. When I asked if I could just cancel, they would not let me. Like many other customers, the items I ordered won't arrive in time for the event I ordered them for. I'll be sending them all back. I wish they'd get it together and be the efficient company they once were!

I finally pulled the trigger and ordered a haul of ModCloth items. I've been thinking about ordering form this company since 2011 but was always scared. I ordered 12 things: two pairs of shoes, 2 skirts, 1 dress, 3 sweatshirts, and 4 blouses. I ordered it on 2/3 and got my order today, 2/9, so shipping was incredibly fast. Because of my excitement I started reading some reviews and was nervous bc of the horrible reviews that were left on here. I spent a lot of money on my order so I wasn't sure what to expect. I'm not sure what people are buying or why their shipping is so slow but my things came super fast. Then of course I started trying everything on and everything fit like a glove and was beautiful high quality material. I'm not sure what everyone else is talking about but my experience was very positive. I will be ordering again. I'm so excited for my new things! I love them.

I don't know of any other site that stocks this variety of unique and adorable clothes. I have gotten some of my absolute favorite items from them. It's true that not everything they sell is amazing, but that is the case with any store. I always check to see what the clothes are made of and avoid anything polyester. They do have a fair amount of polyester clothes which are cheap and gross. If you pay attention, it's easy to find super cute high quality clothes, especially dresses. I have had absolutely no problem with returning items. Shipping is free if you order more than like $50 worth of stuff and return shipping is always free. Modcloth is by far my favorite place to shop for clothes. I love it.

I purchased a blouse that appeared nice on line. But when received, the material was very cheap and fit horribly. They don't include a return label in the packaging. I was traveling so missed the 30 day return policy, otherwise your money turns into store credit. Terrible policy! I will never recommend to anyone.

I used to buy a good portion of my clothes at Modcloth, which is the only reason they got 2 stars. These last few months have been so incredibly disappointing (thanks Walmart). I check almost daily to see the new things they offer, because I used to love them and buy most of my clothes there, but there's been nothing cute and original in months... It's sad and really sucks. I don't know who they turned purchasing over to, but it needs to be fixed.

I placed a large order with ModCloth, only to find that virtually nothing fit or was as described on their website. I got a partial refund and a credit. The credit hung on my account for several years - they steadfastly refused to convert it to a refund - until finally I found something that seemed like at least a distant bet to buy. Their customer service is abysmal and the quality of all but two of the 20 items I received was way below par. Avoid ModCloth at risk of losing your cash and your sanity!

Clothes this past year have been the same ugly dresses over and over again in even uglier prints. Total waste of time shopping through here anymore. They used to make super cute clothes last year. But 2018 has not been good to them. Quality and consistency have gone way down.

I ordered clothing for my daughter's birthday on January 10th, 2024. I was told I would be receiving information when the order is shipped. After I hadn't received information, I reached out to them and was told that their warehouse was moving and it would be shipped at the end of January. I didn't receive information by the middle of February and emailed the company and was told that the warehouse move wouldn't be complete until the end of February. Now it is March 20th and still, nothing. I have used this site before and have never had problems like this. I understand delays happen BUT the company should reach out to me; I shouldn't have to chase them down. I have just emailed them for a status update. I'm waiting to hear what is happening.

This is it. They have lost my business.

Madonna Davis

I have been shopping at ModCloth since 2010 when I ordered a dress for my engagement photo shoot. ModCloth has the sort of clothing that you wear and your friends tell you it is obvious you do not primarily shop at department stores. The quality for the price point is very good in my experience. I still wear that 2010 dress after laundering it (probably improperly on my part) for years and it has held up well.

The household items are very cute and I have ordered them here and there for hostess gifts. They always seem to be a hit as it beats the usual bottle of wine. Additionally, ModCloth has sales where you can get a very nice gift for under $10.

I have found their order fulfillment process to be very speedy. I usually have the item within a matter of days and shipping is not very expensive. Clothing is as-described and have never had to complete a return.

I've purchased many items from the store. Most of the quality and sizes are hit or miss, given the different designers. What really pissed me off was that they sent a package that never arrived. When they sent it, they added -$10 and because the item didn't fit, I had to return it. When I received my refund, it was -$10. They charged me 10 bucks for a replacement that they screwed up because they switched in the middle of ups to usps. Not an honest seller at all, will probably not purchase or recommend again. Disappointing, because their products are adorable.

I have placed several orders with this company and have had mixed results. The first order was great. I ordered the cloud bank top in white. It arrived in a reasonable amount of time especially considering that there was free shipping. It was better than expected for around 50 dollars. My second order was nothing but a mess. I ordered three items, two tops and a sweater. After waiting over two weeks for delivery, I opened the box and was very disappointed to find all three items to be of very poor quality. I kept one because it was cute (and on sale) but I have a feeling it won't last long. They offer free return shipping but it's very slow and I almost missed out on getting a refund. If you need to return, my advice is send right away! They allow 30 days for a cash refund, after that its store credit.

I had an order that was mistakenly returned to sender by the USPS. I had 7 conversations with 7 different representatives, who all gave me misinformation. I never once received any communication directly from them and also never received a single piece of the follow up communication that I was promised multiple times after our conversations. A month and a half later, I still made no headway and continued to be misinformed (at best) or misled (at worst) by their workers. I should've asked for a refund from the get-go. Cute clothes, but by NO MEANS worth the headache, if anything goes wrong.

When I email customer service to check in on shipping dates they just keep giving me new dates a month back. They don't email you to inform you of a shopping delay, just keep your money and expect you to keep checking in with them about when you will get your stuff. Truly hate this scam of a company. Hope I receive the stuff I paid for over THREE MONTHS AGO someday!

It's a scam. The clothes arrive smelly, damaged, wrapped in cheap plastic and in none of the packaging you're used to from ModCloth. Worst of all, the clothes are shipped from the ModCloth Returns Department. They are deliberately misleading their loyal members by selling them previously worn/used clothing under the falsely-advertised trope of being an exclusive deal for a limited time. Never again.

Highly recommended. I've ordered from ModCloth a few times in the past and have always received satisfactory service. I promptly got whatever cute clothes I ordered. Everything also seemed well-made and in good condition.

In my last order, however, one item came with a significant defect. As soon as I contacted customer service and explained the problem, I was shipped a new item free of charge! They seemed helpful, apologetic and kind, especially compared to other companies I've dealt with in the past.

I've bought from this sight a lot in the past and I haven't had any problems whats so ever. The quality was always good and their arrival time is great. I get my package about 5 to 3 days from it being bought. I will always go back to this sight. Their customer service is so sweet and helpful. Their prices are high but I never minded that.
For reference I live in southern Texas. Just in case that helps anyone.

The first time i placed an order it took less than 2 weeks to arrive. Unfortunately this was not the case for the second order. The website says a maximum of 21 business days. Its been over that and was told today that " if it doesn't arrive in 30 business days, we can look at options" I will not be using this site again.

I returned some items to Modcloth and requested larger sizes be sent. The sizes I requested were out of stock so they automatically have me store credit instead of issuing a refund like any honest retailer. I contacted them to correct the mistake and they refused. Worst company ever. Seriously? I hope holding on to my $75.00 is worth losing a customer for a lifetime.

Ordered my clothing on Monday, still has not shipped on Friday. COntacted customer support and was told it "should ship by Tuesday". Meaning 8 days after being ordered... Unfortunately I ordered these cloths for vacation and they will not be here on time. Thankful for the free return, whole order will be going back.

Some clothing have very nice quality, other is made in china and is synthetic. I mostly buy items on sale, since I have to pay international delivery, wich is as illustrated in my photo is not worth 30 plus usd at all. Kudos to Modcloth because they did apologize for how courier treated one of my packages with 10% or 15% discount, however courier FedEx never did. To add to injury courier rigged taxes up so I had to pay additionally to courier and more than I was supposed to. I never had any problems with usps regardless where I shopped.

I placed an order a week ago. They haven't shipped it and won't cancel my order.

Quote from chat:

Right, but as I mentioned, we are in the midst of upgrading our warehouse system so we had to cease operations for a short time.
I so sorry, if i had a way to add a new charge to your order, I would.

Another quote:
We are a young and growing site, try to better our processes and services. It's not an overnight process, it takes time.

Recommend no order be placed until they better their process.