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ModCloth has a rating of 2.0 stars from 301 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about ModCloth most frequently mention customer service, return policy, and store credit problems. ModCloth ranks 1743rd among Women's Clothing sites.
I found a dress that I absolutely loved on ModCloth. $190. Looked up the actual designer of the dress, 50 British Pounds (~$66). Free shipping from the other store even, arrived in 6 days!
I suggest looking up the designers you find on ModCloth and determine if the "convenience" of this site is worth the difference in price.
Date of experience: August 1, 2017
I ordered an item for a Christmas gift. 2 weeks later checking order status shows order cancelled. Chat operator reports that item is out of stock. Unable to answer why it took 2 weeks to discover this or why it would let me order my item initially. I was offered 20% off next order. I declined an unsubscribed them. It's 2018 and there are many reputable online professional companies. This is not one of them.
Date of experience: December 8, 2018
Ordered $300 worth of clothes. Shipped to the wrong address, promised a refund - never got one. REALLY $#*!ty. The one gift to myself (my winter clothes...), stolen - non refunded and totally lied to by a CSR at ModCloth. Beyond pissed. Way to lose my business, forever. I was a huge fan, and this is unforgivable. I will be spamming the hell out of keeping people away from this.
I was a big buyer with them, bad form. BAD FORM.
Date of experience: December 2, 2013
I love modcloth. The choices are wonderful, unique and everything I've ordered has been true to size. I also love the way their site works, and the iPhone app. Basically, since discovering ModCloth I've purchased items from them once a month. I can't help it! Easy and awesome.
Date of experience: February 6, 2014
I order from them at least once a month. Shipping is always fast, and I haven't had any issues with quality like others. I tend to just buy dresses, and I'm usually happy with my purchase. I had to return a few things, but never had an issue.
Date of experience: June 6, 2015
In a nutshell, I <3 modcloth! I regularly buy my clothes from this site. I recently bought a dress that did not fit. I returned it and 4 months later hadn't been refunded. Turns out modcloth didn't get the package either so maybe fedex lost it. Anyway, the rep I spoke with was understanding and kind, and refunded me anyway (maybe I lost a few bucks in the return process, but hey). Good customer service and awesome clothing. I highly recommend.
Date of experience: October 1, 2015
We ordered a party dress on sale for a special event using the measurement recommendations on the website. We were excited and I didn't mind paying extra shipping to get the dress early. Unfortunately, when it came it was too large. I called to see if we could exchange it and NO, we could not even do that because it was a 'final sale'... returns I understand, but exchanges? Really?
Date of experience: October 6, 2016
First off, I love, love, love the clothes. They are quirky, unique, and really fun. My problem is with customer service. I exchanged an item for a different size. Later, when it became obvious that the item was not available in that size I reached out trying to get the exchange funds converted to store credit (they give you an extra $5 for store credit instead of a refund). I emailed them twice telling them to please convert the exchange, both times I got canned responses. It was obvious that the customer service rep didnt even read my questions. Ha! This is the first time I have run into any problems with them. If another time should happen I will stop shopping here.
Date of experience: February 5, 2017
So I bought one of their dresses because I was bridesmaid in a wedding. However, after I wore it once in a really hot, summer wedding, somehow my sweat dyed the dress. And even though it was PAST the return date, they still allowed me to return it and gave me back store credit to buy something else which was awesome. So their customer service was awesome and I'm so thankful.
Date of experience: October 22, 2018
I order from ModCloth all the time. I am usually very happy with my purchases. If I am not the customer service team is happy to take care of it. I have never had any issues with their customer service. I have to agree with some of the other reviews however that shipping is not the best. I have ordered overnight and noticed three days later that is has not shipped. I call and get it the next day. Also with the 4-9 day shipping sometimes takes about a week to ship. I have also received broken items or they were the wrong item all together. This doesn't bother me too much because the customer service team always takes care of it. Regardless of the shipping issues I will continue to love and shop this site.
Tip for consumers:
Read reviews of products before purchase. These are very helpful when shopping online as sizes and quality vary.
Date of experience: January 10, 2015
The pictures of the products are great however, when I ordered my 3 pairs or shoes from them I was extremely disappointed. One of the pairs was on final sale but the quality was so bad (felt like walking on cardboard) that I got them to give me store credit. With that store credit I bought a different pair of shoes that I thought would be better because they looked like cool wooden heals with denim straps but the wood was just paint and the shoes felt hollow. Everything about them just felt wrong.
Date of experience: November 12, 2016
Although Modcloth state free international shipping for items over $75. They over inflated the value of my goods to British customs (by about $100) (This was confirmed by HMRC - British tax system) so now I have been hit by extortionate import duty on top of $15 shipping that I have somehow also been charged? I can't move forward with reclaiming it until I pay it and its going to be an uphill fight. Choosing to believe this is incompetent rather than deliberately dishonest? I also can't email them to complain unless I have a google email apparently?
Date of experience: November 1, 2017
Hi Beth. Thanks so much for the feedback and I'm so sorry for the trouble! It certainly sounds like this is a unique situation so please be sure to reach out to our Customer Care team at support@modcloth.com. They'll be happy to look into this further for you!
Unfortunately one of my items was broken when received, but when I contacted ModCloth, I was blown away about how kind everyone was. Despite my product having a malfunction, the customer service blew me away, hence my review. I will continue to be a customer for this reason. Thank you., ModCloth.
Date of experience: December 26, 2015
I must review them because of their high quality and excellent product. I just got A-Line Dress. The best thing is that it has high quality fabric with affordable price and seller has sent me the exact same product that was shown in the website.
Thanks for providing a quality product.
Date of experience: May 28, 2019
Thank you for taking the time to leave this review, Amir! We appreciate your kind words. Please let our Customer Care team (modcloth.com/help) know if there's anything they can assist with. Glad to know you're loving your recent order!
I buy weekly from ModCloth and have been doing so for a long time, it's safe to say that by now, at least 50% of my wardrobe is from ModCloth and I've spent a lot of money there with no problems, aside from the occasional pieces not fitting but not everything can be perfect every single time. All of the pieces I own from ModCloth are beautiful and very well made, hence the high prices.
Also, Wal-Mart buying out ModCloth means nothing. Companies buy out other companies all the time, it doesn't mean anything is going to change.
Date of experience: February 29, 2016
I received a bunch of things I wanted from this site and I'm really happy with everything! However I only got accessories and general things for the apartment that they sell. They have a really awesome collection of apartment stuff I guess similar to what Urban Outfitters has. I don't know how their clothes are but for what i got, I'm very happy.
Date of experience: January 14, 2011
I have ordered from Modcloth twice and I am very happy with my purchases so far. I have not had to return anything yet, so I can't comment on their return policy. I am satisfied with the quality of the clothes and I've received compliments on them more than once. I highly recommend this site.
Date of experience: December 27, 2015
I've shopped and returned items to ModCloth before and now they claim to have free exchanges and returns, but read the small print... they charge a shipping fee for returns... why bother shopping online if you have to pay to return an item, just go to a store...
Date of experience: September 2, 2015
The one-star reviews baffle me!
Some of my favorite pieces come from ModCloth. I've been shopping with them regularly for years. As an avid online shopper, I'm also a regular item returner. Although the back and forth shipping with ModCloth can add up, I've always found thier customer service to be **FAR** superior to other online vendors.
I have owned several dresses from ModCloth for many years and I find the quality of the dresses is well aligned with thier prices. They are the same quality you'd exect from a department store - but the designs are unique and beautiful.
Many of my favorite dresses are from ModCloth. I get many compliments on my dresses and I'm always happy to recommend ModCloth.
Date of experience: April 14, 2016
Ordered 11/27 (today is December 7th) and it is STILL processing. What is there to process? If you try to speak to a rep you will be put on hold for hours. I emailed as well (yesterday) and still have not received a response. I don't mind a long wait, I would just like a little communication as to what is going on. I used to love this store, but it really has fallen off. I am super disappointed.
Date of experience: December 7, 2018
Hi, Ally. Thank you for reaching out. I sincerely apologize for the frustration with this order, and for any trouble with getting in touch with our team. Last holiday season did bring large delays, and caused our Customer Care team to get behind in response times. Please know that I have shared your feedback with our team, and we are working to ensure future delays like this don't occur.
I've recently order 2 times from this site, cloths and Shoes. They come as they described and true to size. The dresses are beautiful and the shoes are comfortable and well made. Their customer service will response and try their best to help. Wonderful experience! Will sure shop here again!
Date of experience: August 26, 2016
I really like many of their clothes, but they are over priced for what the quality. I just recently bought a few sale iteams and I wore the bathing suit once in a hot tun for about an hour and bam! Tore in the cleveage area. It is particularly annoying because I cannot return or exchange a status it is a sale item. I like the patterns styles and such, but the quality just isn't worth the risk for me.
Date of experience: June 10, 2019
Hi there, Pamela. I'm very sorry to hear that your swim suit didn't hold up! We take the quality of our items very seriously, and when we fall short, we want to ensure we make it right. Please reach out to our Customer Care team, at modcloth.com/help, and they'll be glad to assist with this. We are available from 8am-11pm EST Monday-Friday, and 8am-9pm EST Saturday. The quickest way to get in contact is via phone or online chat. We certainly won't leave you with an item you aren't able to use!
I'm completely disappointed with Modcloth lately. Sometimes when a person contacts a rep about a problem, they would like to feel like they are being heard. BUT, lately, I am not being heard. No "I'm sorry, that sucks." OR "I completely understand, I would be frustrated too." An apology or a bit of empathy would go a LONG way, Modcloth.
Date of experience: September 3, 2015
Whether its shoes or a simple sweater, the customer reviews say it all. Poorly made, overpriced, ill-fitting flimsy materials. Or "once I washed it, it unraveled". Found a shirt I liked with 6 good reviews, on "sale" for $44, (cost $4 to make). Lots of polyester and rayon goin on with most of their stuff, one "description" just said IMPORTED. Sigh.
I order this shirt on Dec 2nd, it just got here the 17th! Said 4-7 business days. That was my last purchase from modcloth ripoff.
Tip for consumers:
Do your research, a majority of customer reviews are negative. Save your money.
Date of experience: December 19, 2014
Was excited seeing all the super cute clothes, but was extremely disappointed with the actual dress I bought. Poor quality, terrible fit, even worse return policy. Charged almost $7.00 for the return, am still waiting on a refund, and was chastised by the customer service rep in online chat. FYI: their 800 number not only spammed me with ads while I was on hold, I had to wait for 5 ads to conclude which required pressing the pound key to move forward, after the fifth or so ad, I was told the 800 number had been changed and needed to try my call again.
Date of experience: August 11, 2016
ModCloth, a beloved brand that originated from the dreams of a fashion enthusiast in a dorm room in 2002, continues to captivate with its timeless vintage-inspired designs. Though they have outgrown their humble beginnings, they remain a small team dedicated to bringing customers beautiful, inclusive fashion. From classic-meets-contemporary dresses and tops to stunning swimwear and accessories, ModCloth offers an extensive range of products that cater to diverse styles and sizes. Whether you're looking for a casual outfit or an elegant special occasion dress, ModCloth has everything you need. Their commitment to quality and attention to detail is evident in their curated collection, which includes styles influenced by the iconic fashion eras of the 1940s, 1950s, 1960s, and more. No matter your personal style or body shape, ModCloth invites you to embrace your individuality and dress with confidence.
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Hi, Colleen. Thank you for taking the time to leave this review. I sincerely apologize for any inconvenience with your order. Oversales are not too frequent on our site, but they do happen occasionally, particularly during large sale times, like this past holiday season. Please know that we are always working to improve upon this, and I will certainly share your feedback with the right teams.