ModCloth

Super disappointed in my first (and most likely only) experience with Modcloth. I came to the site to order a few small gifts, as they were offering free shipping with a guaranteed arrival before Christmas. I get an email several days later, saying one of the items I had chosen was no longer available, leaving me very little time to come up with another option. Supposedly, the remaining item is on its way, but clearly not getting here in time to give as a xmas present. Feeling like I made a poor decision in choosing them for my gift list this year :(

888 is always over 60 minutes, chat doesn't work, robot doesn't load so can't even write. Ordered a pair of shoes which still haven't arrived, and am unable to contact them to cancel. Horrible company. Buy somewhere else.

I ordered two dresses, a jacket, and a few necklaces after checking their return policy which stated free returns. It took almost two weeks to arrive.

Only one dress fit, but did not look good on me. The jacket and the other dress were strangely designed and did not fit. The most shocking were the necklaces, they were tiny and looked more like little girls' cheap jewelry. Given their size, materials, and design they were extremely overpriced. I am returning them all (except one necklace that was a final sale, $6. I will give it to my little daughter, but what a waste!). As it turns out, I do have to pay for shipping so this adventure cost my a total of $12. NEVER AGAIN!

At first glance modcloth.com looks like an amazing vintage-inspired online shopping haven. After placing several orders though, I'm realizing that 80% of their product is cheap crap you can find at the LA mart - made from cheap fabrics that will fall apart after the first wash. If I wanted to purchase clothing like this I would just go to Forever21. Their customer service is okay. Sometimes helpful sometimes not. I'm done being a modcloth shopper for now.

I have had only positive experiences with ModCloth! Sure, I've ordered a few things that needed to be returned for quality or fit, but most of the items I have ordered are quite unique and well-made! Besides that, the service at ModCloth is exceptional! My items always come packaged so neatly, which really does make ya feel good when you receive something in the mail - and I have found that their personal clothing brand - Bea and Dot - to have really cute and high-quality items. It is a fun place to shop with a variety of styles and prices. My favorite purchase has been an Eva Franco dress that was 70% off!

DO NOT SHOP HERE! I spent over $300 on Christmas gifts from them! The package was never delivered and the company refused to replace or reimburse me! Terrible company with disgusting business practices! SHAME ON YOU GUYS!

Don't get sucked into this site! Cute clothes of incredibly poor quality, but the worst is the customer service. They say they will return things, but they make it a hassle, delay things, and then only give you store credit that they won't let you use without a million restrictions. Horrible. I have ordered twice and thought the first order was a fluke, but now I am embroiled in yet another battle with modcloth. Stay away!

This site is amazing. First off, the style clothing they sell is nearly impossible to find in stores you can walk in to. Second, (if you read reviews and actually look at what the product is made of in the description) you can find very nice quality clothes. Sure, they're priced very high, but it's not like you'll find those styles in stores for any cheaper. Thirdly, their customer service is wonderful! I've never had a bad experience with them (and I'm one of those ask a million times a million question shoppers). My only dislike is their processing times every other order take a while. But, that's ok with me. :)

My shopping experience with this company was totally negative! This company is a total waste of time.
Clothing sizes are inconsistent and I had to return all my dresses. They may look cute on the site but they just don't fit properly and the fabrics look cheap in real life.

Also, it is obvious ModCloth does not value their international customers and their return policies for those ordering from without the US are much harsher than US ones. No exchanges for international customer too, sorry.

No more business from me!

I used to love buying clothes from Modcloth - they would send a little packing list that would double as a return slip for anything you wanted to return, along with a prepaid stick-on label. In the last year or so, everything has changed. Now you pay for shipping both ways on a return, and the process feels purposefully designed to be convoluted to discourage returns (you're gonna have to dig through your emails to find an order number, try to resize a return label formatted for a label printer, print multiple pages that must be included...) The dress I bought was missing a button, so I'm out $15 in shipping costs for a dress I'll never wear. They've lost my business for good.

One of the best online shopping sites for women's clothing. I have recommended Modcloth to many friends who have become regular shoppers. Everything always fits well (read other customer reviews of individual products to ensure best fit). Always ships quickly and in a super cute box (such a nice little touch!)

I used to love Modcloth; I have so many pieces from them that I wear on a daily basis. The quality has never been perfect, but nothing in this last order fit well. All of the dresses I ordered were too big or too small, weren't proportioned right, had bad stitches, had no lining in lightweight fabrics, or had no pockets. I had to go out of my way to get them to issue me my refund, even though they've had my returned items for 12 days! Between this, the website losing customer information and faves, and no longer being able to exchange items instead of returning them, I will NEVER shop here again.

Since the moment I heard that Walmart was buying Modcloth, I became extremely hesitant to buy anything from them. I gave in on Monday 9/4 when they were having a decent sale and had a pair of jeans that I really wanted. It has been nearly a week (it's 9/10) and they still haven't processed my order. Before they were Walmart, my items would have been shipped by now and nearly home. I contacted customer support yesterday and she did nothing to rectify the situation, nor could she give me an estimate as to when my order would be shipped- let alone processed! Apparently if you choose to do the free shipping that they offer, they can just slowly process the orders and send whenever they want. If I didn't want these pants so badly, I would just cancel my order at this point. Absolutely ridiculous.

This store is great. It has very unique items that you can’t find anywhere else. I have bought items from them several times over the last couple years. I have never had a problem with shipping. On occasion, I have returned an item without much difficulty.

I have to say I do love ordering from ModCloth. They have tons of cute things. Since the sizing is inconsistent, I frequently order two sizes and send one back. I think they should offer a break on the return shipping for this reason. My main gripe though is that once in a blue moon they send me a coupon (despite spending easily over $100 a month). When my order went through, the discount didn't apply to the total. When I noticed while looking at my statement, they would not apply the discount, nor did they offer me another discount, saying, too bad it's expired. LAME. That is totally LAME customer service. Treat your customers well, especially long time, return customers who like to shop. If you don't, you lose them.

My daughter & i have ordered several items from MC w/absolutely NO issues w/returns or refunds.

Who are these people writing these poor reviews? Could it be their competition? If not, give MC another try. I think you'll be completely satisfied.

I have found some great pieces BUT returns typically take a month to process and the free shipping option can take a solid 2 weeks before you see your items. I've been burned now for items I wanted for Easter and spring break because it's taking so-ooo long.
They have really prompt customer service but what good is it if all they tell you is "yeah it's gonna be awhile". Hire some warehouse/shipping/returns people!

Ordered new swimwear and paid almost $35 for expedited shipping to ensure they arrived before I went on holiday. Unfortunately, the useless staff at Modcloth didn't dispatch the item for 3 days, which now means the order will not arrive in time and I've just wasted $200. When I queried why, they could not reasonably explain why it takes 3 days to ship international orders when they can ship US orders the same day. Worst shopping experience ever. I won't be wasting my time and money with them again.

When I would order from ModCloth in the past it was always a wonderful experience but the quality of the products they sell has suffered tremendously, the products are cheaply made and marked up WAY too much for what you're getting. The dress sizes are incredibly inaccurate, clothing that is purported to be for plus sized women is absolutely inaccurate and for that reason I am having to return three items from their online store. Absolutely NO allowance for large chested women in their dresses, you used to be able to leave reviews on their site about this but I suppose they were getting too many poor/negative reviews. Save your money and spend it on quality clothing from reputable brands and save yourself the disappointment of their misleading marketing. There's no worse feeling in the world than being excited you found something beautiful for your body only to have your confidence shaken by the misrepresentation of the company's "size charts". It's a shame.

I bought a dress from this company several years ago and was quite pleased. I recently purchased 4 tops and a pair of shoes. The tops were all size L. I take a M or L. They were way too small especially in the bust. Cheaply made. Not cut right. Made in China. The shoes were so cute but I would rather have wooden shoes. They had no give. No arch at all. Felt like starched cardboard. The styles are unique but are probably made by child labor. Never again unless they can prove some sort of quality to their clothing.

My order hasn't even been processed for shipping yet and i already hate this shopping experience. I placed an order and 12 hours later received an email that there was a super sale so logged on to see if they would credit me the $4 -- 4! -- difference. The agents are pleasant to talk to, but the only thing they say is "no, we can't help you. Super sorry about it! =(". She was not the first agent i talked to regarding the order and i unfortunately think she won't be the last. I hope when i receive the items that nothing works and they get to pay for me to return them. This has been a supremely terrible experience and there are not enough overpriced cute clothes in the world to make me a returning customer.

I bought a sweater and two dresses there that I love, so it's not the products I have an issue with - it's the business practices. Customer service is impossible to get in touch with (Very long hold times, closed for lengthy holidays, and not available on the weekends when most working people have time to handle these things) so no way to get questions answered. And the return policy of 28 days is completely insufficient. Also, they measure that very specifically - from the time they ship out the item (it took 10 days for me to receive it once shipped so there's 10 days lost) to the time they receive it (we don't have control over shipping times which are obviously quite delayed these days). Their policies show disrespect for their customers and I've decided not to shop there again.

My experience with Modcloth has been fantastic. I've placed about 5 large orders with them so far. Nothing's been late, nothing's gotten messed up. Returning the items I didn't want was a breeze. And the clothes, how I love them! Quirky, unique, interesting - all the kind of stuff I can't find at Macy's or Kohl's that's for sure. The nearest rival is anthropologie, who is obviously catering to a much more rich, upscale crowd than Modcloth. For those of us in the middle, who want a little more, Modcloth is a godsend.