ModCloth

Modcloth's business model is unorganized and ridiculous. My order sat in "processing" for an unusually long amount of time, so I decided to call and see what was up. Apparently my box had been pushed off to the side unlabeled and totally unaccounted for, and it took me CALLING to push things along. By the time I called, they apologized and said it was "unlike them" to lose an order like this, but tried to get together what they could after their negligence. By the time they finished locating my order, half of the items they had charged me for were no longer available. I have never had a shopping experience with so much negligence. The order is still super late, half missing, and the staff really couldn't care less. I haven't even received it yet, so honestly who knows what I'm in for. This company is just terrible.

This is an attractive site that provides a variety of fashion items in styles that would cost a lot more in stores like Anthropologie. I really appreciate the different sizes that make the products more attractive to a population of women of all sizes and shapes.

While the products are stylish, some of the items do seem to be poorly constructed, which causes the consumer to have to be more diligent in reading the customer reviews before deciding to purchase the items. While the products are more affordable than many retail stores, I do not think the prices justify a poorly constructed item.

Overall I think this is a great site, and enjoy shopping here!

Ordered the item a week before Christmas. I didn't expect for the item to get here before Christmas due to shipping delays on the shipping company (Fedex in this case). The problem falls even before that when it takes longer than 5 business days for ModCloth to even send the item.

Definitely won't be shopping here again.

I've been a ModCloth customer for years. I love their selection, and they have a fair amount of promotions. However, their returns have gotten much, much slowerit takes 3-4 weeks for me to receive my refund once I ship something back, and I don't even receive a confirmation email from them that they've received my shipment. Their CX agents are very friendly, their live chat is great, and their marketing emails are some of the best in the bizhowever, the overpriced, inconsistent-quality clothes and slow shipping and returns makes me think twice about shopping here.

Modcloth's customer mare is amazing. When I revived my order, I didn't get the right clothes. So I got on the live chat and was amazed by helpful it was. They said that yes, was order was incorrect, but the dresses I ordered were now sold out. They gave me a refund for the dresses and the shipping, plus they let me keep the order they sent me! My only problem was that I had to pay duties and taxes on a package that I didn't order.

My shipping was free as per a promotion. They added over $100 in shipping costs to my customs value and I was charged over $100 in customs fees as a result. Their customer care said this was unfortunate but didn't do anything to rectify the situation. Would never shop there again.

I complained about Metro Manila not being included in the address part of their shipping page. I've called them last 7/24 twice, 7/25 twice, 7/26, and 7/27.6 times they promised they would fix this. Also, my e-mail sometimes doesn't appear on their end, so the calls aren't smooth. I really like their clothes, however I couldn't get it because other provinces in the Philippines are in their shipping page except for the capital, Metro Manila, where I want it to be shipped. I hope they fix this issue soon.

Ordered once and won't do it again. Really, really poor quality clothes. Not sure why it matters if they make their own clothes or not - they're distributing it and selling it. I ordered 1 piece dress, pencil-skirt cut on the bottom with a drapy, flowing top sewn together. I was really excited because the pic was so beautiful. When I got it & opened the box, it was immediately clear the material really really cheap - almost see-through, and it was clear the dress was badly constructed (loose threads in the arms!). The drapy top that looked silky online was a kind of weird shiny polyester. Ugh. Won't give myself the needless hassle of buying from this place again.

They won't accept Visa gift cards and their customer service reps are extremely rude and unhelpful. They kept telling me that the fact that the card was a gift was irrelevant and the problem was easy to solve by purchasing THEIR gift card. Either these reps are complete idiots who don't know how to do their job or extremely rude people who just don't care.

LOVE LOVE LOVE the clothing & accessories you find@ Modcloth! Great spot to find unique pieces that have a great price range. I recently bought 2 dresses & a fabulous pair of shoes! Free shipping that arrived within a week. I am a repeat shopper! Thanks Modcloth!

I ordered the wrong size dress for a wedding and had to fly out for the wedding 2 days later and they gave me free overnight shipping so I could receive it on time! This was without me even asking, simply so I could get the dress I wanted in time to wear to a wedding!

Wow! Sucks to hear all these bad reviews. I ordered 3 dresses from them in July with the fast track shipping but somehow the order got messed up and ended up in the 7 day and was already shipped off. They ended up sending me a new order since I needed the dresses asap. They arrived just in time and they refunded me the full amount and let me keep the 3 dresses since they messed up. I'm giving them a 4 since the dresses were wonderful, the service was quick and the customer service reps were very helpful and sweet.

I ordered $300 worth of clothes. I thought for what I was paying... sweaters $50-$80 that the items would be of good quality like Urban Outfitters. I was wrong... I sent all but two items back because of the poor quality of the material and nothing seemed to be what it looked like online. Essentially, you are paying three times the amount for the same quality item you could find at Forever21.

All of the models are size 2. How can I know what the clothes might look like if the business doesn't represent plus size clothes accurately in any way? Sell size 2 clothes with the size 2 models and leave the fabulous, amazing plus size clothing sales to the professionals who know what they're doing.

First the wrote me a week after ordering my wedding dress and said that it was oversold. They tried to make it up to me with a coupon, when I used it it did not go through. I was then charged twice! All THREE of their staff I talked to were RUDE. They blaimed me for using the website wrong and refused to allow the lower priced to be charged!

I bought a cardigan and had to return because of bigger size. I did not receive refund after 3 weeks of return. When I called them, they replied saying there was some problem and they will issue refund immediately. They sent it back after a week saying that it was from different supplier and they can't issue refund. I ordered from modcloth and I have no control over suppliers. I will never shop in modcloth again.

I ordered two pairs of shoes. Straight out of the box, we could see they were very cheaply made of very flimsy material--basically thin craft foam glued to barely rubberized card board. Both made in China and judging by the quality, we were suspicious of how and of what they were made. And you have to pay $5.99 to return. Left an honest review about the disappointment in the quality, which was not shared on their site. Also, not forthcoming on exactly how much of a refund I will receive. Expect it not to be very fair.

This is the first time i buy from this site, i bought a swimwear and i love love it, it arrived with in 3 days, the colors is exactly the same as in the photo, and the cut is flattering, surely i will buy from them again.

This website is fantastic! I've ordered from them a dozen times, and I've had nothing but great experiences. Their return policy is unparalleled. I once ordered a dress, but once it got to me I tried it on and realized that it did not flatter me at all, and I was able to get a full refund with return postage paid, just because it didn't look good on me! And it was a sale item as well. I've never seen another site with such comprehensive returns. My sister was once sent the wrong item, and the company not only let her keep the item they sent her, they overnighted the right item to her at no cost. The customer service is great. I once had to change an address on a package and they worked it out with the shipping company for me while to package was in transit. I would recommend this website to anyone.

I recently paid $5.99 to ship a necklace and a shirt. I had to pay $5.99 to return the necklace. I paid $29.99 for a necklace that was equivalent to a Disney store trinket. I tried to contact customer service, and although polite he offered no help or support. I love the style of mod cloth, but I will spend my money elsewhere. They do not care to have my business as I have communicated that I will not be a customer any longer, and no attempt to make amends was made.

I used to love modcloth, I shopped there regularly but since the merger it has definitely gone down hill. The prices have shot up and the variety and quality have gone way way down. I am very disappointed

I love this site! The clothing actually fits nicely, and it isn't aimed towards the stick population. (even tho I guess I qualify as a stick lol) Everything is so cute and flattering. I know they have a ton of retro styled clothing, but I have found SO many cute things on there that are modern and fresh.
And it's not just their clothing, shoes, accessories, etc. IT'S THEIR CUSTOMER SERVICE! It is by far, THE BEST customer service I've ever gotten. I really respect ModCloth for allowing customers to review their items and share opinions. This really helps decide what to buy. I ordered a pair of sandals with a bunch of jewels on them and the jewels fall off. I reviewed them and got 25% of the price of the shoes back on my credit card and 20% off my next purchase! They really value customer feedback which makes the customer feel valued and that their money hasn't gone to waste.

Love ModCloth forever <3

I purchased two dresses last month and found them to be poor in quality - they are very cute and looks good on you but the zippers had issues for both dresses. On 1 dress the zipper wouldn't even move on the first try so I had to return both - first week of May.

I still haven't received the refund for 1 dress. The other dress I got the refund after I called, emailed, complained about the refund processing time. It's really not worth the hassle.

They do have nice customer service people, but their customer service process is very poor as it is taking about 4 weeks to process my refund... just because their returns take about 2 weeks to get to their facility.

I am very disappointed with this store and I hope I get my money back soon.