I have bought several pieces of clothing, dresses, pants, tops. I have love them all.

First, it was so easy to order. Then Modly kept me advised every step during shipping all the way to the delivery. Once delivered, I loved my bathing suit even more than the picture.

I placed 3 orders. First order spent weeks "moving through the USPS system". Not something I understand since the seller is in NY and I am in NJ. First order product was exactly what I expected and I loved it. So...I ordered again. Second order also took weeks to arrive. The products were beautiful but didn't fit my "curves" as expected. I contacted them for return information since there were multiple garments to return at $9.99 each. I was hoping for a return agreement with PayPal (how I purchase online goods). No help there. Third order has just shipped (USPS). All ordered days after the arrival of the first order. ModLily products are lovely, but not worth the long wait AND the expensive returns.

ModLily has a lot of very nice items and very good prices. So far, all the orders I've placed with them has completely come in in a reasonable amount of time. I can't comment on customer service since I've never had any reason to deal withe them. Plus, the "commits" posted in each items are from actual shoppers and not hired hand some company use to type up a bunch of positive comments. With Modlily, people post actual pictures of themselves wearing the clothing which is terrific.

Simple, easy ordering online, found what I wanted to order, once done easy checkout page….

I made an exchange and they kept it. Now they don't want to return the dresses or the money, and when I contact them online they simply say that they will fix me in 24 hours and that was 4 months ago. Do not buy there it is a hoax.

While I loved the design of all of the tops, dresses, etc. on their site the reviews were horrible. I decided to try three pieces fully expecting they either would never come or be tattered and extremely flimsy. While the order did take about a month to actually process, I have to say I really liked the pieces I got. I'm not sure how long they'll last as they are so inexpensive however they are just as represented on the site, nice heavy weight and warm and seem definately worth the price even if they only last one season.

My package arrived in good time and was packed very nicely whilst not expecting that or the quality of my purchase as it was my first of many purchases from you guy's...thank you sooooooo much 😍

I'm very happy with Modlily clothes. They are really cute. But there are a couple of problems with the sizing and delivery. Each item is sized a little differently. Even though I always check the size guide sometimes the items don't fit when I receive them. Also, shipping takes a very long time before you finally receive your order.

I ordered a sweater for my wife for Christmas on 11/27/22 and today is 12/22/22 and I have yet to receive my product. The product is still showing departing the airport for the Post Office as of 12/7/22 but has never arrived (supposed to deliver to me no later than 12/14/22). The only way to resolve issues is to contact the company through their online ticketing system and it takes 24 hours for them to respond. I have sent numerous messages and am told to just be patient and give it a few more days. I then requested a refund and was told that I would need to refuse the sweater and then once they received it back, they would issue a refund. How can I refuse a shipment that I will never receive? I would advise to stay away from this company as they have terrible customer service and utilize low budget carriers to transport their shipments. Horrible experience and I have never written a review like this before and have ordered hundreds of items online.