Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 7,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Oregon
1 review
4 helpful votes
Follow Ann S.
Unfollow Ann S.
Send Message
Share Review
Report Review

It took 6 weeks for my order to arrive. Kept writing back and forth with customer service. Their policy is to refund 50% of cost if shipment does not arrive by promised date. They got around that by changing the promised delivery date 3 times. Finally got my items but no 50% refund. Will stick to ordering from reputable USA companies from now on.

Date of experience: June 19, 2018
Canada
2 reviews
0 helpful votes
Follow Julie B.
Unfollow Julie B.
Send Message
Share Review
Report Review

Great swim shorts
May 12, 2024

I purchased swim shorts and an tankini set in my order. I loved the swim shorts and when I was not satisfied with the tankini set ModLily tried their best to help. I received a partial refund and was able to keep the tankini set, which I will see if I can find someone else it will fit. You do not get shipping covered if you return an item so it is not worth sending back for a refund. I appreciate that ModLily did compensate me for the item I was unsatisfied with.

Date of experience: May 12, 2024
Pennsylvania
1 review
2 helpful votes
Follow pamela B.
Unfollow pamela B.
Send Message
Share Review
Report Review

Excellent customer service!
March 31, 2022

After placing my order for 3 swimsuits on a monday, i read the reviews on the sizes and how they fit on Wednesday and realized i may have ordered the wrong size. Checking their website for contacting Modlilly, there was an option to "change size". I was ecstatic! And i was contacted within 12 hours that it was done before being shipped out! Can't wait to receive them! They are all so cute and so affordable! Thank you for excellent customer service!

Date of experience: March 31, 2022
Virginia
1 review
0 helpful votes
Follow Diane M N.
Unfollow Diane M N.
Send Message
Share Review
Report Review

Quick Response
May 30, 2022

Wow! I am really appreciative of the quickest response I have ever received in an online order. I am always leery of doing this kind of purchase because so many times either they won't let you return items or they are of a poor quality and they want to discount your money paid way too much.

Kudos to my response person

Date of experience: May 30, 2022
KR
1 review
0 helpful votes
Follow Lesa M.
Unfollow Lesa M.
Send Message
Share Review
Report Review

Easy return
October 1, 2016

I often bought in modlily. The few times I've had return/concern issues they've been wonderfully helpful. The processing of the return or exchanging in modlily is easy, So the customers don't need worry. They have great service, good product and an addictive site.

Date of experience: August 30, 2016
Texas
1 review
1 helpful vote
Follow Jennifer C.
Unfollow Jennifer C.
Send Message
Share Review
Report Review

Horrible!
April 24, 2017

Horrible quality. Didn't fit. Tried to submit a ticket to return but no one has gotten back to me and it's been one week. Their website states that you will receive a response within 24 hours. I will NEVER order from here again.

Date of experience: April 24, 2017
GB
1 review
4 helpful votes
Follow Anita M.
Unfollow Anita M.
Send Message
Share Review
Report Review

Never again!
January 8, 2017

I ordered two tunics in the same size. One was fine but the other at least two sizes too small. Despite contacting them twice, I have had no reply or return address. They seem to expect photographs and full measurements of the garment they sent but will not provide any return address. How can I photograph a garment which is so small that I cannot get it on? What a palaver. I gave up in the end.

Date of experience: January 8, 2017
California
1 review
4 helpful votes
Follow Myra S.
Unfollow Myra S.
Send Message
Share Review
Report Review

I ordered a dress, which when it arrived looks like a shoddy replica of the photo. The fabric is so cheap you can see through it. And it was marked the size I ordered, but was 4 inches smaller than the size chart. Even though it was their fault, in the end they only returned 40% of my money. After 6 weeks of negotiations. The worst customer service I've ever experienced. I will no longer go looking for bargains for companies outside of the United States.

Date of experience: January 16, 2017
Louisiana
1 review
0 helpful votes
Follow Antoinette J.
Unfollow Antoinette J.
Send Message
Share Review
Report Review

Beautiful Dress
June 19, 2024

I purchased a powder sky blue dress. And it's exceptional. The item was received in a timely manner, there were no problems and additionally, it's a perfect fit.

Date of experience: June 19, 2024
GB
1 review
1 helpful vote
Follow netherton M.
Unfollow netherton M.
Send Message
Share Review
Report Review

They make online shopping easy.
July 22, 2016

I love shopping the occasions section of revolve clothing as they give me such great ideas for outfits based upon what event I am going to. I want everything from the Modlily getaway weekend! They have coupons and good return policy, so they making online shopping easy.

Date of experience: July 21, 2016
Arkansas
1 review
0 helpful votes
Follow Tona M.
Unfollow Tona M.
Send Message
Share Review
Report Review

Refunds Aren't Complete
February 27, 2022

Most of the clothing that I ordered looked nice but was way too loose and extremely long. I am petite and normally wear a small or a medium. Both sizes in Modlily's clothing swallowed me. My first order was $140.47, but after returning the clothing, I was only refunded $114.49 to my PayPal account. The seller has refused several times to send my full refund. Supposedly, $9.99 was deducted for a return shipping label, and the rest was for expedited shipping, which I did not request. I will not buy from this company again.

Date of experience: January 28, 2022
Australia
1 review
0 helpful votes
Follow Di J.
Unfollow Di J.
Send Message
Share Review
Report Review

Exactly what I wanted
September 1, 2022

I'm not a frequent online shopper and worry that things won't look anything like the pictures, but I was pleasantly surprised with Modlily. I bought bathers (always fraught with danger) but the fit is perfect and the colours divine. Can't wait to test them out in water

Date of experience: September 1, 2022
Israel
1 review
1 helpful vote
Follow Sari E.
Unfollow Sari E.
Send Message
Share Review
Report Review

Not satisfied
February 16, 2022

I ordered 3 shirts. Two were fine. The third looked terrible. The cut was wrong, it was very wide at the bottom, no shape and different colour from the picture shown.
I asked for a refund, got an answer that I can get a refund if I send it back.
The cost of sending is on me. I live abroad, so it's not acceptable.
In other companies they treat you much better.
I will not order here and not recommend.
I wish I could show you the shirt I got.

Date of experience: January 17, 2022
California
1 review
0 helpful votes
Follow Richard C.
Unfollow Richard C.
Send Message
Share Review
Report Review

I have purchased several watches from here, and all arrived quickly and in perfect condition. Really a great shopping experience. The quality of products is excellent as attention and the elegant designs and comfortable fabric give me good impression. In a word, you can not miss it.

Date of experience: July 5, 2017
New York
1 review
0 helpful votes
Follow Renee J.
Unfollow Renee J.
Send Message
Share Review
Report Review

Easy Peasey! Good quality!
May 4, 2023

I had bariatric surgery in January and my daughter was getting married in April (destination wedding)! I had no idea what size I needed for a bathing suit. So I ordered several styles and sizes. Everything came quickly (I paid for faster shipping) with no hitches! I found 2 beautiful suits and the fits were perfect! The quality of the suits are fantastic! I wore both suits on my trip everyday! Last night I started my return process for the suits that don't fit. That process was seemingly easy as well. Thank you Modlily, I'll definitely be back!

Date of experience: May 4, 2023
Indiana
3 reviews
13 helpful votes
Follow Vicki G.
Unfollow Vicki G.
Send Message
Share Review
Report Review

Do not order with this company! Modlilly
January 18, 2018
Updated review

It has been way over a month & no delivery of my purchase yet! Their reply to me is to be patient its coming from China. I guess a slow boat from China! I just received a message (1/8/18) that the package has experienced a delay & expect a 24-48 hr delay beyond expected delivery date! Really! Please dont put your money in the hands of these scam of owners of a company called Modlily. Now I have read they dont want to do returns in full. I think I need to contact PayPal!

Date of experience: January 18, 2018

I still have not received my order
January 5, 2018
Previous review

On December 10th I ordered a red cowel neck blouse. I paid for it and I still have not received it and I haven't heard from you telling me what's going on with my order. If it doesn't get her soon I'll have to contact Paypal to see how to get my money returned. You don't do a very good job of updating your customers. As I'm typing this I'm reading reviews of Modlily of others not getting their orders saying your delivery times are bad.

Date of experience: January 5, 2018
Arkansas
1 review
0 helpful votes
Follow Adkins V.
Unfollow Adkins V.
Send Message
Share Review
Report Review

Pleased with my purchases.
August 15, 2024

I've purchased several dresses or tops. All of them fit nicely and I liked the fabric.

Date of experience: August 15, 2024
Texas
1 review
0 helpful votes
Follow Brenda O.
Unfollow Brenda O.
Send Message
Share Review
Report Review

Can't get help
August 15, 2024

No one will get in touch with me, I'm trying to send suits back,

Date of experience: August 15, 2024
Wisconsin
1 review
20 helpful votes
Follow Kim N.
Unfollow Kim N.
Send Message
Share Review
Report Review

Notice all the good reviews on here seem to have a last name and first initial? I smell a rat.

This company is ridiculous. It's not clear they are shipping from China when you place your order, so that was a surprise. Six weeks after ordering, I received my order and nothing fit. Some too big, some too small. They won't let me return for a full refund. Not only would I have to pay return shipping to China, but they also only offered a 60% return. They gave me a big sob story about how much it cost them to ship the items to me. So I'm supposed to pay return shipping AND lose 40% of my cost of goods? Awful people run this company and they should not be allowed to do business in the US. Don't support them.

Date of experience: September 9, 2016
Sofia M. Modlily Rep
over a year old

Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
I also sent a private message about our return address, please check and reply, I will try best to solve the problem earlier.

California
1 review
11 helpful votes
Follow Liz n.
Unfollow Liz n.
Send Message
Share Review
Report Review

I ordered several items that trickled in almost a month. I kept three and returned three. One I had tried on and the other two I didn't like the material so I never tried them on. I mailed back and now get an email they are used or stained! I'm thinking am I having s nightmare or is this for real? Please don't fall fir this scam! I'd give zero stars if I could.

Date of experience: October 14, 2019