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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,593 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
810
value
465
shipping
475
returns
382
quality
446
This company responds to reviews on average within 5 days
GB
1 review
11 helpful votes
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Note to self: never buy anything off dodgy online websites before reading the reviews. At least I got sent my dress, about 3 months later. However it was absolutely nothing like it showed on the picture. If I could post a picture to show I would. What a joke

Date of experience: January 2, 2016
Hong Kong
1 review
0 helpful votes
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True to size
May 27, 2017

Good shop and customer service. I have bought an very beautiful top, it's thin and delicate. Put on and off with care to make sure it won't tear. Definitely runs small, order two sizes up. All in all, I love it so much and will recommend to my friends.

Date of experience: April 25, 2017
Oklahoma
1 review
5 helpful votes
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DISAPPOINTED
March 14, 2018

Last month I was so excited when I saw the cutest top online. So I hurried up and ordered it before it was out of stock. Sorry to say that I had forgotten all of the bad reviews that I had seen on FB regarding your company. I see so many friends commenting that they love your clothes but have had problems receiving/returning their purchase. Which brings me to my problem... I placed an order on Feb 16 and Im still waiting for my order. Very discouraged!

Date of experience: March 14, 2018
North Carolina
1 review
0 helpful votes
Follow Susann D.
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Have yet to get anything we are not thrilled with. Very important... for each item check measurements and also read comments. Customers are a huge help in discussing how item size fit them.
Shipping is not fast so as soon as you have an event, double check shipping times.

Date of experience: October 11, 2017
Paraguay
2 reviews
5 helpful votes
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And there's no way to return them without losing a large portion of your money. Look great online, in fact, i take pictures of the stuff i like and have a seamstress make it for me in material that I pick. Total waste of money. Great website seems, ordering easy, until you get your product and don't like it. All the reviews are fake. Bad english, made up names... and all 5 star reviews, give me a break, do you think we are stupid Modlily?

Date of experience: February 8, 2017
Florida
1 review
0 helpful votes
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Nice Shopping
July 15, 2017

I don't usually write reviews because either I forget or too busy with activities. But I'm writing this review to tell how nice this swimsuit is. The material is very nice and not too thin like some other suits bought at department stores. The top length is perfect to the top of thighs for me because it really looks slimming on me. I love the vibrant colors. The only draw back is the bottoms are just a little too short and form fitting for my liking. But I think I'll get used to it. The size runs a little tiny bit large, which is better than a little bit too small. I can always tailor it to fit me better on the top. Just very happy with it and is a great suite

Date of experience: July 14, 2017
South Carolina
1 review
0 helpful votes
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Love everything
August 19, 2017

I really love everything that Modlily has. They're clothes are so cute and I'm absolutely in love with my sweater. It's really comfortable and soft. The price is probably just right, not to expensive not too pricey.

Date of experience: August 19, 2017
Texas
1 review
0 helpful votes
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Quality
July 22, 2024

The items I have purchased, the quality has been great, the website is user friendly and the service is good.

Date of experience: July 22, 2024
Texas
1 review
2 helpful votes
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I have never bought clothes on the internet.My friend recommended the site called Modlily to me. I purchased two dresses, they are so beautiful and high quality. Wonderful shopping experience. Modlily will be my favorite shopping website.

Date of experience: June 20, 2017
Michigan
1 review
3 helpful votes
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Disgusted
April 9, 2016

They dont even deserve a 1 rating, i am very disgusted that they have ripped so many people off and that they continue to do so! I guess you people needed the 40+ $$ more than i did shame on you! Karma is a $#*! and you will get yours! I should have read about them first before ordering but my mistake. Well now who is the one laughing. We are coming after you!

Date of experience: April 9, 2016
Sofia M. Modlily Rep
over a year old

Hi Michelle,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?