About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,593 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I hesitated to order from this company, but I did love the pattern on their bathing suits, so I ordered the return process took forever I had to pay shipping both ways and to avoid another shipping charge. I asked for an exchange which they still took $20 off. The price of a $36 item for the exchange I will never order from them again.
I would never do business with this company again. It's all a scam. I order a swim suite and it has taken all most a month and still don't have it. I been keeping track and it makes no sense one day it will be right down the road from me in Texas and now it's is Chicago IL. WTH? Ppl don't know what they are doing...
This was my first time shopping here and everything I ordered was of good quality. I did order a larger size than I normally wear because their measurements seem smaller than U.S. sizes. But, that's okay. The clothes and their fabric colors are cute and as pictured. I will order again. Yes... it did take a little longer than I had hoped to receive my order, but it still arrived within a reasonable time... only about 4 or 5 days later than expected.
I ordered 2 bathing suits this time & necklace & ankle bracelet. Same as last year... My 2 suits are Absolutely Fabulous! Look EXACTLY like photos & shows they are of excellent quality! I am so very happy & pleased with my purchases. They fit perfectly too. I really do love this site! Would highly recommend as well! Also, things arrived within 2 weeks which is also Fabulous! Way to go Modlily...!
If I could give zero stars, I would. Ordered something in early April that never arrived. Submitted a ticket to get the ordered cancelled and was told over and over again over a period of 2 weeks to wait a few more days please. I demanded a refund since the shipping never changed ( I didn't realize this was shipping from China), then they tell me that they can't return it until they receive a product. I will be pursuing legal action against them.
I ordered two bathing suits on May 1 and have yet to receive. I use their ticket system to inquire and always receive general sorry but zero results. This is the typical scammer company that takes your money and runs! I wish authorities would dive into this company and rid of their existence as their business practices are illegal by taking minors yet not delivering the product!
Ordered about $137 worth of clothing, everything was at least 1-2 sizes smaller even though I ordered the US sizing. Was going to cost $80 to return. Quality is not good. They told me to try and re-sell online as they would only give about 60% refund and the shipping costs were going to be $80. It's a write-off at this point. Donate and deduct for taxes is my only recourse now.
First part of my order shipped quickly, took a long time to arrive but finally came. It has been more than 2 weeks since the order was placed and fully paid for and the balance of it has still not been shipped. I have contacted Modlily 3 or 4 times and all say it will ship soon. Still no sign of it. Disappointing! Should only charge for items when they actually ship.
I've ordered from Modlily.com several times before and I've never had a problem. Their clothes, especially their dresses fit true to size. I purchased the lace backless chiffon dress and a few other items a few weeks ago. Aside from being more than satisfied with the price, I was able to track my order and I received it exactly when they said I would. I had absolutely no problems with the way any of the clothes fit. Great website, great service. I'm definitely keeping this website in my favorites.
I ordered 6 items from Modlily and received one. That item looked like it was made of plastic, so I returned it. I have not received any other items and when I email to ask for a status I am sent a tracking number that is not recognized by USPS.com. My order was originally placed in mid February. It is now the second week in April. I have asked for a refund and the site keeps sending me the same tracking numbers. Save yourself a lot of money and DO NOT order from this site. They are a scam and should be shut down after being investigated for fraud.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
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