Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 7,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Florida
1 review
0 helpful votes
Follow DeborH F.
Unfollow DeborH F.
Send Message
Share Review
Report Review

Suits
September 13, 2022

I love all three suits ordered. Would be nice if you had a choice of short or longer bottoms. Us old people do not like super short bottoms. I appreciated the communication re ordering and delivery. Thank you

Date of experience: September 13, 2022
New York
1 review
3 helpful votes
Follow Laura J.
Unfollow Laura J.
Send Message
Share Review
Report Review

ModLily are scammers
January 1, 2017

Save yourself the grief of trying to return or exchange the shoddy merchandise that is nothing like what was advertised. They should be banned from Facebook - once they take your money they will never respond to you again.

Date of experience: January 1, 2017
Illinois
1 review
5 helpful votes
Follow Judy C.
Unfollow Judy C.
Send Message
Share Review
Report Review

Oh boy did I make a mistake. The clothes I bought are actually cute but the size chart is totally inaccurate! The clothes were about four sizes smaller than they should have been for the size listed. I am still waiting for a refund. They offered me 20% which is so utterly ridiculous! I am donating the two items to charity so I can at least feel good about that but I sure wish I had read these reviews before making my purchase! Never again.

Date of experience: January 21, 2017
Rhode Island
1 review
0 helpful votes
Follow Brenda A.
Unfollow Brenda A.
Send Message
Share Review
Report Review

Love
July 23, 2024

Cute swimsuits, had to exchange for size and the process was simple, contacted customer service - helpful!

Date of experience: July 23, 2024
Virginia
1 review
7 helpful votes
Follow Sonia H.
Unfollow Sonia H.
Send Message
Share Review
Report Review

Cheap Crap
March 31, 2016

I ordered middle of February it arrived today.
Absolute rubbish. The material is so cheap. And obviously will not wash well or last long. One item is NOTHING like the picture. Another item is supposed to be extra large it's more like a small.
I would tell anyone NOT to order from this site. Just Cheap Crap.

Date of experience: March 31, 2016
Ohio
1 review
0 helpful votes
Follow Amy D.
Unfollow Amy D.
Send Message
Share Review
Report Review

I would give it a negative review but only allows me to give it a 1. This business is horrible with customer service; will not allow for an email to be sent or respond to messages on fb. Co. Promised shipment within 24 hours after processing(which was done within minutes) and here I am a month later with NO product and no answers

Date of experience: April 23, 2016
Sofia M. Modlily Rep
over a year old

Hi Amy,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

Virginia
2 reviews
8 helpful votes
Follow Anne B.
Unfollow Anne B.
Send Message
Share Review
Report Review

They kept popping up on Facebook, and they definitely have a very nice selection of products but good luck getting your order! I paid a little extra to get it in like 5/7 business days and it's already been almost two weeks, and I only have one item and no indication that any others are on the way! (I ordered 5!) Bathing suits... so it's super disappointing that the days and weeks are going by and we are now in summertime, and no suits to be seen except one ( which I don't love!)! Never again!

Date of experience: June 1, 2019
California
1 review
0 helpful votes
Follow Kendal L.
Unfollow Kendal L.
Send Message
Share Review
Report Review

I was looking for a comfy and nice garment, to chill at the beach or during the warm weather. The fabric is light, great to feel relaxed when wearing it. I also realized that I looked taller than my actual height, because of its length. I chose the color coffee, and I'm so happy with my purchase!

Date of experience: December 12, 2017
Georgia
1 review
1 helpful vote
Follow Jaclyn H.
Unfollow Jaclyn H.
Send Message
Share Review
Report Review

Return Address?
May 18, 2016

What is the return address? I understand this company is a sham and wish i had checked into it before ordering. However, at this point i would rather get 60% refund than keep these poorly made swimsuits.
Thanks,

Date of experience: May 18, 2016
Sofia M. Modlily Rep
over a year old

Hi Jaclyn,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?
You could return anything you want, under the condition it's in original package. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.

Virginia
2 reviews
0 helpful votes
Follow Janet V.
Unfollow Janet V.
Send Message
Share Review
Report Review

Great!
April 17, 2024

I had never ordered from ModLily before and didn't know what to expect. Everything had been perfect! The feel and fit of the items were spot on, and I'm looking forward to shopping again with ModLily.

Date of experience: April 17, 2024
Ohio
1 review
10 helpful votes
Follow Mary K.
Unfollow Mary K.
Send Message
Share Review
Report Review

This is a Scam
December 11, 2016

I ordered a dress from Modlily about a month ago. I received an email acknowledgement that my payment had been received, and that's the last I've heard. And good luck trying to contact their "customer service." They list a phone number with an incorrect number of digits, and the links to email or live chat go nowhere. Looks like I've been had. I should have done my homework before ordering from this site, because the negative reviews online are innumerable. I'm spreading the word far and wide to avoid this site.

Date of experience: December 11, 2016
Michigan
1 review
0 helpful votes
Follow Mark T.
Unfollow Mark T.
Send Message
Share Review
Report Review

Modlily has an excellent selection or fashionable women's swimwear. Their selection is the best I have seen from most retailers. The products are well made and the fit is a little on the large side. The customer service is excellent however it is mostly done through email. The product I ordered was not available in the size selected so I had to wait a a couple weeks longer to receive the product.

Date of experience: March 10, 2024
Canada
2 reviews
3 helpful votes
Follow Mel-Lynda A.
Unfollow Mel-Lynda A.
Send Message
Share Review
Report Review

If you're like me and tempted to order from ModLily because you keep seeing those ads with cute looking clothing that looks affordable, DON'T! Don't order from them. I have ordered 2 bathing suits from this place - their first suit fit fine. The second suit, which is exactly the same size, looks like it's been sewn to accommodate a butt that is at LEAST 3 times bigger than my own ample enough butt. In a weak moment, I took another chance and ordered more clothes. That was a month ago, and I still haven't received my package. I expect I will feel completely ripped off once I finally do receive this package. This is yet another lesson to buy local, shop from retailers and manufacturers in your own community and country! I will never EVER buy from this online retailer again.

Date of experience: February 23, 2021
Sofia M. Modlily Rep
over a year old

Hi,Mel-Lynda A.

Sorry for the inconvenience.
Could you please tell me your order number?
I will check your order.
Looking forward to your reply.
Regards
Modlily

Maryland
1 review
0 helpful votes
Follow Maria M.
Unfollow Maria M.
Send Message
Share Review
Report Review

Quality
July 8, 2024

Modlily has beautiful clothing, especially their swimsuits. The quality of their products is exceptional!
Good customer service as well!

Date of experience: July 8, 2024
New York
1 review
1 helpful vote
Follow Kim N.
Unfollow Kim N.
Send Message
Share Review
Report Review

$#*!ty service!
May 2, 2022

I placed a order that took a long time to get, once I received it I was back from my vacation, wanted to exchange for a different size! They said it had been past 30 days! Which is bull$#*!! They go by the order date, not when you receive it! Clothing is definitely Chinese made! Quality sucks! If you want cheap clothes at a cheap price without any service order from them! Never any paperwork with your order!

Date of experience: April 2, 2022
New Jersey
2 reviews
11 helpful votes
Follow Elizabeth D.
Unfollow Elizabeth D.
Send Message
Share Review
Report Review

How do you return this junk?

The color of one blouse looked nothing like the picture and even using their measurements it doesn't fit. The other has a sewing defect in it. I want to return them but don't know how as no one seems to respond.

Thanks,
E. D

Date of experience: December 30, 2016
Oklahoma
1 review
20 helpful votes
Follow Sherry S.
Unfollow Sherry S.
Send Message
Share Review
Report Review

RUN!
June 5, 2020

Terrible! I ordered and paid for a swimsuit that never showed up! It's been almost 2 months. You cannot contact them directly. You can send "a ticket". They will reply after a couple of days and tell you each time that it's in transit. That's all you get!
Buyer BEWARE!

Date of experience: June 5, 2020
New Jersey
2 reviews
2 helpful votes
Follow linda l.
Unfollow linda l.
Send Message
Share Review
Report Review

This company is a complete JOKE! If I could give them less then 1 star I would. They delayed shipment with no excuse, sent a damaged/flawed item and would not refund or offer shipping to return. It was their mistake not mine. Do not order. Poor quality, misrepresentation and NO customer service. They do not ship in the timely manner as promised and then the items are defective.

Date of experience: March 23, 2017
California
1 review
3 helpful votes
Follow Gail E.
Unfollow Gail E.
Send Message
Share Review
Report Review

I bought a truly terrible dress from this site. It looked cute in the photo but arrived after almost a month made of cheap rough paper-like fabric and it appears to be hand sewn (in a bad way). I asked to return it and it turns out they're in China, don't speak much English, and have no policy in place for returns. 16 emails later I am giving up and throwing it away. Really shocking way to run a business.

Date of experience: December 20, 2016
Australia
1 review
15 helpful votes
Follow Judith J.
Unfollow Judith J.
Send Message
Share Review
Report Review

Bought 3 tops it said free shipping over a certain price so was not expecting the extra $25 they put on my order. The tops did come very fast to Australia but for $107 the tops were not what I expected. One I put in the charity bin. The other 2 being the material they used for summer t shirts will make you sweat so much. Why not if they are truely t shirts make them in breathable jersey. What a waste. I've now bought 3 tops from Katie's at a cost of $55 and I KNOW I will wear them.

Date of experience: August 27, 2020