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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
810
value
465
shipping
475
returns
382
quality
446
This company responds to reviews on average within 5 days
California
1 review
0 helpful votes
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Swim dresses
June 30, 2023

I have purchased 6 swim dresses from you this year. Two orders of three each. Only one was quality and fit properly. Being unable to select the correct bottom size is also a problem. I'm a size 14 on top and wear a size 10 pants. Huge bloomers is what you get when you can't select your size bottoms. Thank you for your time. Cynthia

Date of experience: May 31, 2023
Colorado
13 reviews
6 helpful votes
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I placed my order for swimsuits almost 4 weeks ago. I've yet to receive my order and when reviewing the tracking info, it looks like its still in CHINA! I'm sure glad I submitted my order on the first day of Spring. Hopefully it'll get here by Memorial Day when the pools open.

I'm giving it a 2 star rating only because I haven't seen the products to know what the quality is yet. Hopefully I don't find out I rated it too high.

Date of experience: April 11, 2017
Arizona
1 review
3 helpful votes
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Don't order from ModLily
December 29, 2016

I ordered an item on Nov 22 and still don't have it on Dec 29,2016. Supposedly, it is "in transit" from China. Tried to send messages through their email service/on-line chat, and the messages always bounce. I hope others check reviews before they order and resist.

Date of experience: December 29, 2016
Canada
1 review
1 helpful vote
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Bad customer service
December 28, 2016

I tried to order an item 3 times, and each time my payment/order was cancelled due to some unspecified credit risk. I tried using both credit card and Paypal. I make frequent online purchases using both methods, and this is the only problem I have encountered. I contacted them 3 times and got a form response from them saying I should use Western Union. I also purchased a dress from one of their sister sites, Modlily, but the neckline was not what was pictured. Cannot recommend these sites at all.

Date of experience: December 28, 2016
California
1 review
4 helpful votes
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Don't Order.
January 6, 2017

The sizes are way smaller than normal. My WHOLE order of many many items $170+ worth is too small. They said I can get $20% off orders, or send back at my expense and have %40 deducted. Lose-lose for customer. I like the designs but bad customer service and for sure tiny sizes. I can't even get my head through one; yes it's that bad.

Date of experience: January 6, 2017
Australia
1 review
1 helpful vote
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Couldn't be happier.
October 31, 2016

I placed and paid for my order before I read the reviews so I thought I'd lost my money. However, to my delight and surprise my orders arrived in just over one week and were exactly as ordered. Unfortunately I usually by stretch garments so these were a little tight $#*! the fabric was woven and not stretch. I'll leave them for end of summer when I've lost a little more weight. But I'm thrilled and going back on line to place another order.

Date of experience: October 28, 2016
California
1 review
7 helpful votes
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Guarantee is worthless
November 23, 2016

I ordered 2 items. One arrived 5" smaller than the measurements on their size guide. The other was stained. Though their guarantee says they will give full refunds on defective items and those purchased due to their mistakes, in truth they only give a 10-15% refund. They will give a 60% refund if I pay return shipping which is about $35 on a $60 order. I will not buy from them again and encourage others to only buy from China through eBay or Amazon so you have a backup warranty.

Date of experience: November 23, 2016
GB
1 review
0 helpful votes
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Excellent quality and value
December 29, 2021

Very pleasantly surprised! Excellent quality and well made. True to size. My only criticism is the length of time they took to come but then again they were travelling a long way! Well worth the money. I will definitely be buying again.

Date of experience: December 29, 2021
Kentucky
1 review
1 helpful vote
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Poor shopping experience
June 2, 2022

I am very disappointed in my shopping experience. I have an order that is paid and still have not received my items from a month ago. This seems to be an unreliable company that does not follow up with customers.

Date of experience: May 3, 2022
Pennsylvania
1 review
1 helpful vote
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Good but not great
July 15, 2023

Beautiful clothes! However, a few items I bought were not true to size. Most were spot on but, the items that did not fit either could not be returned due to a sale or a return label has to be paid for (even though it states that the item returns free!) I love the variety of fashions but, the shipping fees and few discounts make me tend to consider elsewhere. I wish I would have read the fine print first because I'm stuck with items I can't wear.

Date of experience: June 15, 2023
Kentucky
1 review
12 helpful votes
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Horrible
September 2, 2019

I bought 4 ladies tops that looked adorable on line but when received were cheap, shoddy, apparently poor knock offs of the pictured tops on line. Don't buy anything from this China based web site! I wasted $100 on these "sale" items.

Date of experience: September 2, 2019
Canada
1 review
0 helpful votes
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Loved the look, feel and the style. Product came in earlier than expected. P

Date of experience: August 12, 2024
Canada
1 review
0 helpful votes
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Side button top
August 17, 2024

I have 4 of these tops in different colors. I love them! I wear size large and they are a perfect fit!

Date of experience: August 17, 2024
Virginia
1 review
1 helpful vote
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The sizing is way off and the fabric is really cheap. They substituted another swimsuit for the one I ordered; they're both black, close enough, right?! I did not review this Company prior to purchasing, so I'm going to send them to the thrift store and spare myself any more dealings with Modlily.

Date of experience: July 6, 2016
Missouri
1 review
0 helpful votes
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Perfect
July 7, 2018

I have Ordered 4 swim suits and have loved every one of them. They are excellent quality, the material feels sturdy and I am confident that it wont tear or develop loose seems while swimming. Every time I hear Someone ask where they should buy a swimsuit I send them to this website.

Date of experience: July 5, 2018
Canada
1 review
10 helpful votes
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I love almost everything they show on their website. I ordered a top, just to see. You could tell right away that it is made with a cheap wrinkly fabric. You should be able to throw a polyester garment into a bag and it comes out looking perfect. Not this one. You do have the option to return for a full refund, but because they want a tracking number, mailing it back is very expensive. It would have cost me almost $20. So I chose to keep the garment and take the partial refund. They gave me back a little over $5 USD ( paid $30 USD). Won't be doing that again.

Date of experience: September 6, 2019
Georgia
1 review
0 helpful votes
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Bought three dresses, After I purchased everything I went to the reviews to see how long it usually takes for people to get their items. They shipped it out within two days of putting in the order and a day and a half later I got home and the packages were at my door. Everything fits perfectly and I've got no complaints! Maybe I just got lucky, but I'd definitely order from here again. :)

Date of experience: June 23, 2017
Japan
1 review
0 helpful votes
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Must have
July 13, 2017

Love this shirt! I normally wear an x-small but I read the reviews to get a bigger size. I ended up getting a medium and it fits perfect! I've gotten so many compliments. Just go by the measurements, and you'll be fine. I bought both colors (navy & white) it's a great price and I would completely recommend it!

Date of experience: July 13, 2017
Illinois
1 review
2 helpful votes
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Poor Communication
January 5, 2022

I have been waiting on my order for quite some time. I can not seem to get any sort of direct answer where my product is. The tracking number they keep providing gives zero answers. They just keep saying "wait a few more days" it's been a few days and the package has still not arrived.

Date of experience: December 6, 2021
Texas
1 review
6 helpful votes
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THIS IS A SCAM!
April 20, 2017

If you read any good reviews on here it because this company wrote it. They steal your money and send you crap which takes forever to receive! Call your credit card company and complain. I have disputed the charge as fraudulent. There is no way to speak to a person about your order no they are in Hong Kong!

Date of experience: April 20, 2017