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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,963 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Jane D.
Washington
1 review
0 helpful votes
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Clearly Modlily is a bad, thieving company. So glad I googled BEFORE ordering from Modlily! Saved myself a lot of frustration. Shame on anyone giving this sham of a company even a decent review. A single decent review among thousands of negative reviews only makes an individual believe it is a planted false review.

Date of experience: November 24, 2017
Sofia M. Modlily Rep
over a year old

Dear Jane D.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account.
Thank you for your cooperation.

New Jersey
1 review
0 helpful votes
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Wrong address
July 14, 2022

I ordered from Rotita and forgot to change my address. I knew it would not be sent to my new one. Long story. May from Rotita kindly sent me a refund. This was an unexpected happy surprise as it was my fault. Thank you Rotita. You are a wonderful store. I will order again.

Date of experience: July 14, 2022
New York
1 review
1 helpful vote
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I ordered a swimsuit for an upcoming trip 2 months prior. They would not answer any inquiries about the status of the order. I finally sent a cancellation of my order and then they sent me a tracking number right after. Of course the tracking number didn't work. It finally came 2 days before the trip. It looked nothing like the photo. Any of the five star reviews are fake.

Date of experience: May 11, 2016
Sofia M. Modlily Rep
over a year old

Hi Ken,
First of all, sorry for any inconvenience that it may bring. We always send orders in the time frame we promised, 1-4 working days, but if you purchased pre-sale item, it takes a much longer time.
The delivery period depends on the shipping method you choose. If you choose flat rate shipping, it’s quite slow and generally 2-3 weeks of delivery. Standard shipping takes 1-2 weeks, and expedited shipping is as fast as 3 days delivery.

Michigan
3 reviews
2 helpful votes
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Renee
July 18, 2022

I ordered a swimsuit and inadvertently put TWO in the number of items ordered. I Submitted a Ticket to correct that number to ONE ordered and received a response within record time! Renee was awesome in helping me with the problem, and a refund has already been sent to my original payment used. And I just received notice that they expedited my shipment and it's on the way. Kudos to Renee for her excellent, and timely, response!

Date of experience: July 18, 2022
Utah
1 review
4 helpful votes
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Worried
May 2, 2018

I submitted an order with Modlily. One of the items was out of stock but they already charged my account. Now it looks like I either have to accept a credit with Modlily or pay to get a refund. Wow! Never again will I order something from them, even it I have a credit.

Date of experience: May 2, 2018
Tennessee
1 review
0 helpful votes
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Love, love, love
January 9, 2023

Modlily has been a great company to order from for me. The clothing I have ordered is always great quality, the size is true to fit. Normally shipping is quick, however my last order was delayed because of Covid shutdown. Customer Service informed me of the delay and kept in touch with me during this delay. I will definitely order again.

Date of experience: January 9, 2023
Illinois
1 review
2 helpful votes
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Stay away
December 17, 2016

Horrible. Clothes were cute, but the sizing was waaaay off, especially if you are a larger size. The returns are ridiculous. In fact, I'll proabably donate the two things I bought rather than go through their mess and get only 60 percent of my money back. I think this is a true Chinese sweatshop scam.

Date of experience: December 17, 2016
GB
1 review
0 helpful votes
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Great site!
August 20, 2016

Great site! Items are always nice and stylish. Quality is usually fantastic and shipping is great. The only thing is, sizing can be a bit tricky for certain reason. Just make sure to read the description and refer to the sizing chart. If still not sure, ask the service for help would be a good choice.

Date of experience: July 19, 2016
Georgia
1 review
0 helpful votes
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Thank you this was my 1st time to order 2 swimsuits online, I was Leary without trying on before I bought, but I so loved the 2 swim dresses I saw on your site. I have to say I made a great decision! So true to size I'm a 12-14,5'5 and ordered XL. OMG! I love the fit, I love the fabric! I Love all the compliments I received from my husband and children when package arrived and I tried them on! This was the two greatest swimsuits I have ever owned at a Faboulous Price. I so much look forward to ordering more clothing wear from Modlily! *Advice for anyone ordering delivery order will take 4-6 weeks standard. So order early if you have an event to attend.

Date of experience: April 11, 2017
Arkansas
1 review
1 helpful vote
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This is nonsense
July 8, 2016

Dont order from here! I ordered a swimsuit they sent it to VA I live in AL! Then i asked them to resend it and they told me i had to pay 40% of the price to have it resent. I am not paying for something i already paid for because they messed it up that's crap! I better get my money or my item or i am going to take Legal action. I will never order from them again!

Date of experience: July 8, 2016
Missouri
3 reviews
4 helpful votes
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I ordered a swimsuit from Modlily in spite of the poor reviews. Although there were numerous complaints about slow shipping, I was pleasantly surprised to receive my order less than a week later. The disappointment came with sizing. I carefully measured myself and ordered according to their sizing chart. The swimsuit is at least two sizes too small. One more negative-the swim shorts that are half this tankini appear on the model as reaching mid-thigh. Even if they had been the right size, they are not swimshorts at all but simply bathing suit bottoms. Lesson learned, I will pass it along to someone who can wear it.

Date of experience: May 28, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Pennsylvania
1 review
0 helpful votes
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Purchase
July 29, 2024

Easy to use website. Quality of garment was very good and everything g fit true to size.

Date of experience: July 29, 2024
Massachusetts
1 review
1 helpful vote
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Complete run around
April 19, 2023

I ordered a bunch of bathing suits for vacation. One did not come with included swim pantys. Vacation has happened already without being able to wear this suit. Been in contact several times thru chat, email and get no where. Cant return just trying to get the bottoms sent to me Each conversation Im told a ticket is in about issue and someone will contact me. Weeks later nothing! Very irratated

Date of experience: March 20, 2023
Ireland
1 review
4 helpful votes
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Scamers
May 3, 2016

I also bought a swim suite in March still no sign only 20 dollars but if 100 people spent 20dollers they will now have 2k in their pockets just from one advertisement they should be taken off face book

Date of experience: May 3, 2016
Sofia M. Modlily Rep
over a year old

Hi Geraldine,
We feel sorry that your order is hot sale, The factories ramped up production delay some time, all the orders have been sent out. Please check shipping notification email or login user center to check the logistics information.If you still cannot receive, it will be received within 48 hours.

Texas
1 review
3 helpful votes
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Horrible cheap product
December 18, 2017

I ordered a cute Christmas the end of October. My credit card was charged Nov. 2nd. It finally arrived today Dec. 18th and is garbage. Super thin cheap material-poorly made. Its ugly. Very disappointed. I kept getting emails about putting in a ticket but was never able to do so. Would never order from them again.

Date of experience: December 18, 2017
Sofia M. Modlily Rep
over a year old

Dear Karen S.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

California
1 review
0 helpful votes
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OMG. OVIYA!
July 29, 2022

After describing my problem to Oviya, (i. E. no product going on 2 months) she looked at the order number and the tracking number and asked if I wanted a refund. She promptly put the request in for me and stated it would be in my account in 1-3 working days! Thank you Oviya much respect!

Date of experience: July 29, 2022
New York
1 review
11 helpful votes
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Cheap, poor quality, not like picture, sizes not American fits, stains in garments? Stitching zigzag and they trying not to give me 100% refund after I had to pay another $38 to ship stuff back to China. Offered 60-70% if I sent all product back. Did I mention it was sent back in a week of receipt and they have a 30 day policy. Who do I need to report them to? Should not be able to do business in US. I am reporting to BBH.

Date of experience: January 4, 2016
Canada
1 review
3 helpful votes
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First time
February 23, 2023

To be honest, I was skeptic shopping online with Modlily...It was my first time ordering and only bought one item to see how it will of proceed. Everyrhing was to my satisfaction! The quality, the true fit of the clothes, pricing, discounts code and delivery. The bathing suits are amazing! I would recommend this site 100%.

Date of experience: February 23, 2023
Philippines
1 review
6 helpful votes
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I ordered some shirts and sweaters last January 25,2018, Until now the goods is undelivered. I had it rushed for delivery within 5-7days but after my payment, there was no communications at all. The paypal receipt indicated that there is no shipping advise from merchant

I sent an inquiry on the status of my order but it says the merchant is on holiday so could not give me answer. I told them that I wish to cancel and return my payment but it was just ignored. Until now, there is no update and no delivery of goods and you want me to give a good review in exchange of few dollars coupons?

I only want my goods because I paid for it!

Date of experience: February 27, 2018
Sofia M. Modlily Rep
over a year old

Dear EDEN N.
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Arizona
1 review
0 helpful votes
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Ordered a beauitful looking swim suit from Modlily. Thru my ignorance I had no idea I was dealing with a chinese company! IT never came and never came. Was given three dates when to expect. They all came and went. Started with Customer Service, and it was stall, stall, stall, please wait a few more days we are sure it will arrive, we have expediated shipment, contacted shipper, can't make any sense out their tracking for item? Then it turned Ugly with me threatening fraudulent charges thru Chase Credit card, again telling me were processing your refund. Well it never came and never came finally it showed up on my Credit Card. By the way the swim suit never has showed up. Really think twice before you order from these people. Beauitul adds, beautiful clothes, but nothing at your door step... maybe its sitting in one of those container ships off the coast of Long Beach, CA, but on the tracking it has an image of a small airplane so no idea how they ship anything if they really do ship.

Date of experience: November 22, 2021