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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,955 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
810
value
465
shipping
475
returns
382
quality
446
This company responds to reviews on average within 5 days
Texas
1 review
0 helpful votes
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Quality
July 22, 2024

The items I have purchased, the quality has been great, the website is user friendly and the service is good.

Date of experience: July 22, 2024
Texas
1 review
2 helpful votes
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I have never bought clothes on the internet.My friend recommended the site called Modlily to me. I purchased two dresses, they are so beautiful and high quality. Wonderful shopping experience. Modlily will be my favorite shopping website.

Date of experience: June 20, 2017
Michigan
1 review
3 helpful votes
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Disgusted
April 9, 2016

They dont even deserve a 1 rating, i am very disgusted that they have ripped so many people off and that they continue to do so! I guess you people needed the 40+ $$ more than i did shame on you! Karma is a $#*! and you will get yours! I should have read about them first before ordering but my mistake. Well now who is the one laughing. We are coming after you!

Date of experience: April 9, 2016
Sofia M. Modlily Rep
over a year old

Hi Michelle,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Canada
1 review
0 helpful votes
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It was easy
April 11, 2024

I've had some questionable results with other sites over my bust size, so was hesitant to order but tried anyway as I love the bathing suits I see on the on the website. My package came exactly when it said it would and fit like a dream and also, and I think this is important was exactly what it said it would be! I will be ordering another bathing suit soon!

Date of experience: April 11, 2024
Canada
2 reviews
4 helpful votes
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I'm a seamstress, you do not make bathing suit bottoms with seams left open and not sewn down, this irritates the vagina, causing rashes and pain. Poor sewing, wrong sewing, poor quality materials, when wet stretch out,

Date of experience: August 12, 2022
Idaho
1 review
0 helpful votes
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I've been shopping in shein, for over a year already. Customer service is amazing and you can easily ask questions and they will respond to your message the next day. The quality of the clothes its always good and it's very affordable, to make it even better theres reviews in almost all the products so its easier to shop and pick the right size.

Date of experience: June 23, 2017
Virginia
1 review
1 helpful vote
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Merchandise is cheap pathetic knock-off from China. Garbage TOTAL SCAM! Shipping takes forever. Stated value on package was $6 (for $56 retail items) -seemed too generous for what I received. Can't even bring myself to donate. I think I will keep items and share with news stations. Returns more expensive than items! Currently they are offering me a crappy 20% refund. I cannot believe I was taken in like this. Spare yourself and spread he word - MODLILY Is a SCAM, along with Dresslily etc. Research on Buzzfeed, online. ***SCAM!***

Date of experience: April 20, 2017
Texas
1 review
6 helpful votes
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Dealing with this company has been a nightmare. I order a top for 4th of July that I thought was super cute. Not only did it arrive AFTER the 4th but it's like a pink/salmon color instead of red. I also ordered a size up and it's still too small for me. I spent like $24 on this top and all they're offering me is a 15% reimbursement (which is like $4) and to keep the item. I don't want the item. I want my full money back but it doesn't seem like that gonna happen unfortunately. Their customer service is terrible to work with and I will NEVER order from this company again.

Date of experience: July 25, 2016
Massachusetts
1 review
7 helpful votes
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This company is bogus!
January 13, 2019

I ordered 3 tops on 12/9/18. My CC was charged immediately. I didn't receive the tops until 1/10/19. Totally ridiculous to take 1 month. The quality is ok. Although I did order a size larger, one of the 3 is too small. Also, none of the tops have a name tag or fabric tag or how to care for tag. I don't know who these people are but I would highly recommend you do not order from them.

Date of experience: January 13, 2019
Massachusetts
2 reviews
14 helpful votes
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Don't be tempted
April 14, 2017

The clothes look very stylish and the price is right... BEWARE Sizing is way way off, quality is not good, delivery takes months not weeks, no customer service, can't return anything. One washing and the clothes fall apart. Don't believe the "good" comments. If they did a good job they would have so much business but it's all crap, walk away.

Date of experience: April 14, 2017
Connecticut
1 review
1 helpful vote
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They are great
August 19, 2017

You know Ive read the reviews for this site from others and I can honestly say that I DID NOT have the same experience. I ordered 3 items from Modlily two dresses and a blouse. They came neatly packaged and were exactly what I ordered. The quality was better than I had expected. And they all fit perfectly, I used the size chart provided and my exact measurements during ordering to prevent having any issues. I would definitely order from them again.

Date of experience: August 19, 2017
Arkansas
1 review
1 helpful vote
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POOR SHIPPING
March 30, 2023

Beware of their shipping policy. I ordered 3 bathing suits and only received one. The other two have not shipped and are supposed to be here in 7 days at the latest per their shipping time frame, that's exactly a month from the time I ordered it. As of 2/28/23, my other items are still in the "processing" status. Placed the order on 2/7/23. If by some miracle I get the swim suits, I will update this review.

Date of experience: February 28, 2023
New Jersey
1 review
0 helpful votes
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Returns and communication
December 19, 2021

Worst company I have ever dealt with! Especially if you need to return. You pay all s&h costs and will not receive your full refund back on your merchandise. And the communication is horrible! Do yourself a favor and order elsewhere. Too many companies out there to have to deal with this!

Date of experience: November 19, 2021
Virginia
1 review
0 helpful votes
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Return issues
July 30, 2023

My purchases were too large. There was no accompanying paperwork, so I returned it to the mailing address on the label with a note explaining my reason for returning it. I have no idea if it will be credited or who can assist in addressing the matter. I would appreciate feedback k.

Date of experience: June 30, 2023
Australia
1 review
0 helpful votes
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Happy with my purchases
January 31, 2023

Delivery was prompt. Items were ok value for the quality - not top quality but ok. Prices a bit high but easy to shop online.
My 2 jumpers were a bit shorter than I like normally even though I measured the advertised length on me they varied in reality. Nice mid-season casual tops.

Date of experience: January 31, 2023
Canada
1 review
0 helpful votes
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Complete Scam!
May 10, 2016

I ordered a bathing suit back in early February. It is now May 10 and I haven't seen a thing. The tracking number they gave me is not valid. This is just a waste of my time and money and a complete scam! Then they keep sending me coupons for my next purchase... Don't be fooled by these rip off artists!

Date of experience: May 10, 2016
Sofia M. Modlily Rep
over a year old

Hi Ann,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Canada
1 review
3 helpful votes
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Quite simply the purchase was never received. The tracking info says it was delivered - well it was not. I ordered plenty of items for Christmas all arrived except this one. I wonder if the item was even shipped. Multiple ticket submissions yielded no response. I am out money. I will never order from them again. You've been warned.

Date of experience: December 28, 2018
Iowa
1 review
0 helpful votes
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Great site and products. They offer amazing prices for good quality products. They are always up-to-date with current fashion. Their customer service will always help if you have any issues. Definitely going to be buying more and the cheap prices make it even more exciting!

Date of experience: July 24, 2017
Wisconsin
2 reviews
1 helpful vote
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They are liars, anytime you go on live chat it says it is not available at this time. If you put in a request to return something they never respond. There is no number for customer service and there sizing is all over the place.

Date of experience: August 9, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Oklahoma
1 review
0 helpful votes
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I really enjoy shopping with Modlily. They always have the latest looks, within my personal budget. The quality of the items are usually pretty nice as well. There are a couple of issues they could improve on. One issue is providing more accurate sizing on individual items. I dislike having to return items, because of sizing. I also wish they would offer more plus and petite (skirts and dress) options in the exact same style they already offer. These two issues aside, I look forward to shopping with Modlily again.

Date of experience: September 15, 2017