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ModlilyReviews 8,625

modlily.com
casual, lounge, swimwear womenAge 19-25, 26-45
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From the business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge, swimwear
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Modlily Reviews Summary

The company enjoys a strong reputation for its product quality and variety, particularly in swimwear and clothing that caters to diverse body types. Customers frequently express satisfaction with the reliability of their orders and the ease of the purchasing process. However, concerns arise regarding sizing consistency, with many recommending that customers size up. While the return process is generally described as hassle-free, there are mentions of occasional shipping delays. Overall, the sentiment is predominantly positive, highlighting customer loyalty and appreciation for value, despite some areas needing improvement in sizing accuracy and shipping efficiency.

This summary is generated by AI, based on text from customer reviews

service
832
value
471
shipping
483
returns
387
quality
452
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South Carolina
1 review
0 helpful votes
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Shipping
August 15, 2024

Order was split in 2 separate shipments still waiting for 2nd shipment after being told it would be fast tracked

Date of experience: August 15, 2024
Texas
1 review
0 helpful votes
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Shipments Take Forever to Receive
August 15, 2024

I paid for expedited shipping which was a waste of money. When I tracked the shipment (ordered on 7/19), it states that it arrived at shipping partner facility on 7/21. Departed shipping partner facility on 7/24. On 7/26 it departed shipping partner facility twice, at 4 p.m. and also 7 p.m. It didn't transfer to USPS until 7/28. Post Office delivered it next day on 7/29. This back and forth goes on for a full week before it is finally transferred to USPS. These items were not coming from China. They're coming from their warehouse in New Jersey. I shouldn't have paid for the expedited shipping. That was clearly a ripoff! My second shipment was even worse. It was delayed shipping out until 7/28 (order placed on 7/19). Didn't get delivered until 8/6, nine days later. I'll stick to Amazon from now on!

Date of experience: August 15, 2024
Texas
1 review
0 helpful votes
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Can't get help
August 15, 2024

No one will get in touch with me, I'm trying to send suits back,

Date of experience: August 15, 2024
Georgia
1 review
0 helpful votes
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Great variety
August 15, 2024

Great selection of really cute swimsuits at a reasonable price. Customer service was helpful as well.

Date of experience: August 15, 2024
Arkansas
1 review
0 helpful votes
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Pleased with my purchases.
August 15, 2024

I've purchased several dresses or tops. All of them fit nicely and I liked the fabric.

Date of experience: August 15, 2024
Utah
1 review
0 helpful votes
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Wonderful clothing
August 15, 2024
Updated review

I have bought several pieces of clothing, dresses, pants, tops. I have love them all.

Date of experience: August 15, 2024

Wonderful clothing
July 6, 2024
Previous review

I am very pleased with the most of the items I have purchased from your company. There have been a few items that did not fit or wash well. There have only been two items that had this problem and I have purchased several pieces of clothing.

Date of experience: July 6, 2024
New Jersey
2 reviews
0 helpful votes
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Beautiful bathing suits
August 15, 2024

Ordered two bathing suits and loved them both. Nice fit and very stylish.

Date of experience: August 15, 2024
Canada
1 review
0 helpful votes
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Modlily Shopping Experience
August 14, 2024
Updated review

I have only purchased tops, many tops. It was very easy to do and confirmation was quick. The tops were as pictured and the material is very nice. The size was exact and fit well.

Date of experience: August 14, 2024

Great shopping experience!
April 19, 2024
Previous review

I only ordered tops. They are beautiful. Material is very nice. The fit was true to my size. If I had a question, was easily able to get in touch with someone and was answered the next day at the latest.

Date of experience: April 19, 2024
Canada
1 review
0 helpful votes
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I am still waiting for 1 package
August 14, 2024

Still waiting for the rest of my order. Wondering when I will receive it.

Date of experience: August 14, 2024
Utah
2 reviews
0 helpful votes
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I had to wait extremely long for my order and I still have not received it.

Date of experience: August 13, 2024
Pennsylvania
1 review
0 helpful votes
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Return and exchange
August 13, 2024

Over all pleased...the sizes are not true to size...I wear a med to large normally a 10-12 and your large is skimpy...more like a med...might want to look into the sizing to save yourself returns and exchanges.

Date of experience: August 13, 2024
Florida
1 review
0 helpful votes
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Tops
August 12, 2024

Have purchased several tops from this company. They are good quality and true to size.

Date of experience: August 12, 2024
Indiana
1 review
1 helpful vote
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Poor Fitting
August 12, 2024

I have bought swimsuits from Modlily several times and they have been high quality, well- fitting, durable swimwear. I recently ordered three new suits the same size as always, but two of the tops were so big and blousy that they came halfway to my knees and covered up the bottoms. I asked to return them, but was told since they were on sale/clearance they could not be returned for credit. I was so assured of the Modlily sizing from the past that I was comfortable ordering three at one time, and now I am stuck with two suits that I can't wear nor resale.

Date of experience: August 12, 2024
Canada
1 review
0 helpful votes
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By order.
August 12, 2024

All went well in the delivery as usual, however, the bathing suit I ordered looks horrible on me. It cost a lot of money and I am not sure if it can be returned. I cannot wear it.

Date of experience: August 12, 2024
Virginia
1 review
0 helpful votes
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I Love Modlily!
August 12, 2024

I'm in the pool six days per week, so I wear out a lot of swimsuits. I buy all of my new ones from this company and I am ALWAYS thrilled with the styles, prices, quality and customer service. The descriptions are accurate, the size chart is spot-on, and all their swimsuits are made specifically for Modlily so once you figure out your size, that's consistently the correct size for every single thing you buy (woo hoo!). Lots of coupons and sales and incentives.

Date of experience: August 12, 2024
South Dakota
1 review
0 helpful votes
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Cute top, easy to wear
August 12, 2024
Updated review

Although I haven't had a chance to wear the top, the material is soft and feels like the type of material will be easy to wear. I have washed it as I do with all clothing before wearing. It did up nicely but may need a little touch up. Looking forward to wearing it.

Date of experience: August 12, 2024

Modlilyhas cute tops
July 10, 2024
Previous review

The top arrived fairly quick. Very comfortable and soft and easy to wash up. In my opinion manufacturers are making clothing roomier these days, which sometimes makes it harder to get the size right. I may use a turtleneck under the top for winter.

Date of experience: July 10, 2024

Pretty top.
April 21, 2024
Previous review

Pretty lavender color, light weight. I maybe could have ordered the next smaller size, but it should be OK. Haven't had a chance to wear it yet as our weather has been quite cool. It does take your company, what seems quite a while to get what you want. It comes about the time I want to turn them in.

Date of experience: April 21, 2024
New Jersey
1 review
0 helpful votes
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Swimsuits
August 12, 2024

The swimsuits were great. They fit exactly and the fabric was perfect.

Date of experience: August 12, 2024
Ohio
1 review
0 helpful votes
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The bathing suit I was looking for.
August 12, 2024

I was looking for a 2 piece non form fitting suit and found it here in various different styles and patterns to choose from. I really like it! It took 2 weeks to reach me, not the fault of the company but USPS, as in tracking my order, the "package arrived at facility" and set there for nearly a week before it was processed on to the next facility.

Date of experience: August 12, 2024
Ohio
1 review
0 helpful votes
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Pink and blue tops
August 12, 2024

No reason for not accepting exchange on 2 tops, pink and blue

Date of experience: August 12, 2024
Canada
1 review
0 helpful votes
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Love modlily
August 12, 2024

I have bought 5 swimsuits and love every one of them. They fit true to size and very comfortable

Date of experience: August 12, 2024