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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
Ohio
2 reviews
2 helpful votes
Follow Tracy T.
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Love, love, love
April 4, 2023

I ordered swimsuits (7 total) in a variety of styles. I received each one in a perfect little package I can keep each one in while traveling. They are very well made, as pictured and described and fit perfectly. All my friends and even people I do not know, ask me where I purchased them. The price was great, shipping was free and they arrived when I was told. I will definitely order from you all again!

Date of experience: April 4, 2023
California
1 review
1 helpful vote
Follow G A.
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Modlily is a scam company. They up-charged me for expedited shipping and promised a delivery date. It was delivered one full week after promised date. When I reached out to say they missed the event, I was unable to wear the dress, I would like a refund-- they said we can refund it with a shipping charge. I said, you already charged expedited shipping and didn't deliver on time, now you want to charge for me to ship it back to you. They replied, yes. Then on top of that, they charge 2 international fees to my bank account without my knowledge. This company is a foreign Asian company that cannot be trusted, and should be forced to remove their website with such ongoing fraudulent practices. Look at all the terrible reviews, they are endless. I can show you proof of promised delivery date vs. actual delivery date if you request it. As well as email correspondence that said I will be paying for additional shipping to return it, even though it showed up too late for me to wear.

Date of experience: February 26, 2023
Virginia
1 review
0 helpful votes
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I've ordered from Modlily many times and have been satisfied with many of my purchases. The key to this site is to know your measurements! Some times I wear an extra small in items and sometimes I wear an extra large! It's all about reading the size chart and choosing the correct size for your measurements. Another key is to read what the item is made of and then there will be no surprises. I think those people that give Modlily a bad review just don't take the time to do those 2 important things and then are disappointed when an item doesn't meet their expectations! I've also returned a good number of items and have had no issues- follow their directions with regard to returning and the money is refunded promptly. Overall, I give Modlily 5 stars!

Date of experience: July 22, 2017
New Zealand
1 review
0 helpful votes
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Modlily to the rescue
November 30, 2021

I spotted Modlily while searching for some new tops and tees to replace my old, run down, wardrobe. They have styles I like, at prices I can afford and so far everything I have ordered is top quality, reasonably prices, and was delivered very quickly. Would highly recommend.

Date of experience: November 30, 2021
Oregon
1 review
5 helpful votes
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Ordered a coat that was a size large (12-14) women's and I'm sure my 10 year old grand daughter would not be able to button it. Oh did I mention there were 2 buttons missing and the fur around the collar was suppose to come off... oh it was suppose to be light blue... NOT... it was Grey. It also smelled... tried to call to get info to return, that is not happening no one answers. NO paperwork with the purchase... SCAMMERS! Shame on you..

Date of experience: January 9, 2017
West Virginia
1 review
0 helpful votes
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No communication
April 27, 2023

I like the clothes I have received, however I had to exchange 1 of my dresses for a smaller size and I can see that the return has been delivered yet they still have not sent out the replacement or returned my money. No communication with me whatsoever!

Date of experience: April 27, 2023
California
1 review
0 helpful votes
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Very Nice
July 21, 2016

This dress is absolutely gorgeous. It has the soft silky material that flows with your body. I ordered a XL and I usually where a 14. It was loose and fits nice. Very cute for work and happy hour afterwards. Love it, I want more in other colors!

Date of experience: June 19, 2016
Alabama
1 review
0 helpful votes
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Great fashion
September 29, 2017

Look fabulous with great fashion from Modlily!
Modlily products never disappoint. Their creativity, use of color and material is out of this world. I bought a dress online and I must say I am totally in love with it. It is of high quality, at par with todays fashion trends and it is unique. Their prices are very affordable and anyone who cares about fashion should make Modlily their one stop shop, when it comes to fashion. Looking good could not get easier.

Date of experience: September 29, 2017
Georgia
1 review
0 helpful votes
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Excellent
September 2, 2023

Everything I ordered was perfect. The sizes are true to size. I love the fact you can order different size tops and bottoms for your outfits. I'm a medium bottom and large to X-Large tops. I definitely would buy from them again been very happy with what I bought so far. There swim suits are very nice I have 4.

Date of experience: September 2, 2023
Florida
1 review
0 helpful votes
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Beautiful swimwear.
August 10, 2022

I just had a moment to glance thru your selection of swimwear and for the first time n a long time I felt like buying a new suit. I am in the older generation and prefer my hips and butt checks not be made public.
As I wish that many would cover up, there as well. I think I accidentally posted a dislike and I sent an apology to the company right away.
Sunshine sent me a very email back.
I

Date of experience: August 10, 2022
Washington
1 review
8 helpful votes
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I ordered 3 dresses and 1 that they called a coat. I ordered large knowing that they're from China. Big thing right there! Never order clothes from China. I don't know who they use for the models to make the items but all were shaped short and odd. Not one fit. 1 that might have been ok but the sleeves were tight and the pockets were at the breast. Pocket boob dress - real cute - NOT. One dress fabric looks like a raincoat. The fabric on the coat was thin and would be more like T-shirt fabric. Two of them smelled like fuel of some sort.

Date of experience: December 2, 2016
Canada
1 review
0 helpful votes
Follow Heidi M.
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Ordered a bathing suit April 4/16. The tracking for this item stopped as of April 29/16. Called customer service in specified hours got a machine left a message... shocker, no one got back to me. Went online filled out a "ticket", that took forever for a response. The seller has had my money since April 5/16. I just want a refund! So customer service rep, if you read this, REFUND MY MONEY! I'm sure you'll have no problem cancelling my order, because I'm SURE it hasn't been shipped yet!

Date of experience: May 23, 2016
Sofia M. Modlily Rep
over a year old

Hi Heidi,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.

South Carolina
1 review
0 helpful votes
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Love the suit, however, after applying sunscreen, it left a permanent mark on the back of swimsuit.

Date of experience: August 5, 2024
Australia
1 review
3 helpful votes
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Not true to the picture
November 4, 2016

I ordered a red wine coloured dress but it is only the size of a short top nothing like in the picture where it's just above the knee. I could wear it as a blouse but it is 3 sizes too small.
They offered me compensation of US$7 and said it would cost me too much to return it for exchange.
My first time buying online and I'm very disappointed.

Date of experience: November 4, 2016
Pennsylvania
1 review
0 helpful votes
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Peculiar smells no way
March 12, 2024

It's easy to say an item had a peculiar smell when they don't find any issues with your garments. All 10 items were tried on and put back in the same bag they came in immediately. If one had a smell they all should have had the same smell. And then not to refund the money is unacceptable. This happened on two separate large orders.

Date of experience: March 2, 2024
Florida
2 reviews
0 helpful votes
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Mostly mad at ME
March 11, 2021

The ads, the styles, the prints, oh my, giggling just had to buy some... got my package today with several of the items missing and it's ok because I never want another piece of their JUNK in my house. Ladies do not do it, read the reviews all of the reviews from all sites. When they say medium is a 6 to 8 US what they mean is a medium is a 11/12. A large, well, I could cover my hubby's com fey chair with it. I have a dog, but, I would not even give these tops to my dog to lay on (they are big enough). Lesson number 45,671, I guess at 70 I'm entitled to that many. Think of me as your fairy godmother and stay away from here.

Date of experience: March 11, 2021
Sofia M. Modlily Rep
over a year old

Hi,BEVERLY H.

Sorry for the inconvenience.
Can you tell me your order number?
I will check and then give you a solution.
Looking forward to your reply.

Sincerely
Modlily

California
1 review
0 helpful votes
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Swimsuits
July 5, 2024

I buy all my swimsuits from this site. Ive never had a problem with them or with returns. Sizes are true to measurements!

Date of experience: July 5, 2024
Missouri
1 review
0 helpful votes
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Modlily is my go to store!
March 2, 2024

Love the swimsuits and their patters to choose from. My only problem is all my tops fit but the bottom shorts are way too short for the older generation and I had to go to another store to find some longer shorts that would work.The shipping is exceptional! Keep up the good work!

Date of experience: March 2, 2024
Ohio
1 review
1 helpful vote
Follow Lana S.
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Merchandise was very different from pictures on website. Sizes were very small and material was cheap. Although they claim you can return items within 30 days, that's a lie as they don't respond and don't want to receive your goods back.
I was so disappointed when I received my order and their service.
Don't buy from them!

Date of experience: July 19, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Canada
1 review
0 helpful votes
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Swimsuit
August 21, 2024

Love my swimsuits. Price was reasonable. Delivery was very slow but otherwise I'm very happy with the quality and style and fit.

Date of experience: August 21, 2024