Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,971 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
I ordered swimsuits (7 total) in a variety of styles. I received each one in a perfect little package I can keep each one in while traveling. They are very well made, as pictured and described and fit perfectly. All my friends and even people I do not know, ask me where I purchased them. The price was great, shipping was free and they arrived when I was told. I will definitely order from you all again!
Modlily is a scam company. They up-charged me for expedited shipping and promised a delivery date. It was delivered one full week after promised date. When I reached out to say they missed the event, I was unable to wear the dress, I would like a refund-- they said we can refund it with a shipping charge. I said, you already charged expedited shipping and didn't deliver on time, now you want to charge for me to ship it back to you. They replied, yes. Then on top of that, they charge 2 international fees to my bank account without my knowledge. This company is a foreign Asian company that cannot be trusted, and should be forced to remove their website with such ongoing fraudulent practices. Look at all the terrible reviews, they are endless. I can show you proof of promised delivery date vs. actual delivery date if you request it. As well as email correspondence that said I will be paying for additional shipping to return it, even though it showed up too late for me to wear.
I've ordered from Modlily many times and have been satisfied with many of my purchases. The key to this site is to know your measurements! Some times I wear an extra small in items and sometimes I wear an extra large! It's all about reading the size chart and choosing the correct size for your measurements. Another key is to read what the item is made of and then there will be no surprises. I think those people that give Modlily a bad review just don't take the time to do those 2 important things and then are disappointed when an item doesn't meet their expectations! I've also returned a good number of items and have had no issues- follow their directions with regard to returning and the money is refunded promptly. Overall, I give Modlily 5 stars!
I spotted Modlily while searching for some new tops and tees to replace my old, run down, wardrobe. They have styles I like, at prices I can afford and so far everything I have ordered is top quality, reasonably prices, and was delivered very quickly. Would highly recommend.
Ordered a coat that was a size large (12-14) women's and I'm sure my 10 year old grand daughter would not be able to button it. Oh did I mention there were 2 buttons missing and the fur around the collar was suppose to come off... oh it was suppose to be light blue... NOT... it was Grey. It also smelled... tried to call to get info to return, that is not happening no one answers. NO paperwork with the purchase... SCAMMERS! Shame on you..
I like the clothes I have received, however I had to exchange 1 of my dresses for a smaller size and I can see that the return has been delivered yet they still have not sent out the replacement or returned my money. No communication with me whatsoever!
This dress is absolutely gorgeous. It has the soft silky material that flows with your body. I ordered a XL and I usually where a 14. It was loose and fits nice. Very cute for work and happy hour afterwards. Love it, I want more in other colors!
Look fabulous with great fashion from Modlily!
Modlily products never disappoint. Their creativity, use of color and material is out of this world. I bought a dress online and I must say I am totally in love with it. It is of high quality, at par with todays fashion trends and it is unique. Their prices are very affordable and anyone who cares about fashion should make Modlily their one stop shop, when it comes to fashion. Looking good could not get easier.
Everything I ordered was perfect. The sizes are true to size. I love the fact you can order different size tops and bottoms for your outfits. I'm a medium bottom and large to X-Large tops. I definitely would buy from them again been very happy with what I bought so far. There swim suits are very nice I have 4.
I just had a moment to glance thru your selection of swimwear and for the first time n a long time I felt like buying a new suit. I am in the older generation and prefer my hips and butt checks not be made public.
As I wish that many would cover up, there as well. I think I accidentally posted a dislike and I sent an apology to the company right away.
Sunshine sent me a very email back.
I
I ordered 3 dresses and 1 that they called a coat. I ordered large knowing that they're from China. Big thing right there! Never order clothes from China. I don't know who they use for the models to make the items but all were shaped short and odd. Not one fit. 1 that might have been ok but the sleeves were tight and the pockets were at the breast. Pocket boob dress - real cute - NOT. One dress fabric looks like a raincoat. The fabric on the coat was thin and would be more like T-shirt fabric. Two of them smelled like fuel of some sort.
Ordered a bathing suit April 4/16. The tracking for this item stopped as of April 29/16. Called customer service in specified hours got a machine left a message... shocker, no one got back to me. Went online filled out a "ticket", that took forever for a response. The seller has had my money since April 5/16. I just want a refund! So customer service rep, if you read this, REFUND MY MONEY! I'm sure you'll have no problem cancelling my order, because I'm SURE it hasn't been shipped yet!
I ordered a red wine coloured dress but it is only the size of a short top nothing like in the picture where it's just above the knee. I could wear it as a blouse but it is 3 sizes too small.
They offered me compensation of US$7 and said it would cost me too much to return it for exchange.
My first time buying online and I'm very disappointed.
It's easy to say an item had a peculiar smell when they don't find any issues with your garments. All 10 items were tried on and put back in the same bag they came in immediately. If one had a smell they all should have had the same smell. And then not to refund the money is unacceptable. This happened on two separate large orders.
The ads, the styles, the prints, oh my, giggling just had to buy some... got my package today with several of the items missing and it's ok because I never want another piece of their JUNK in my house. Ladies do not do it, read the reviews all of the reviews from all sites. When they say medium is a 6 to 8 US what they mean is a medium is a 11/12. A large, well, I could cover my hubby's com fey chair with it. I have a dog, but, I would not even give these tops to my dog to lay on (they are big enough). Lesson number 45,671, I guess at 70 I'm entitled to that many. Think of me as your fairy godmother and stay away from here.
Hi,BEVERLY H.
Sorry for the inconvenience.
Can you tell me your order number?
I will check and then give you a solution.
Looking forward to your reply.
Sincerely
Modlily
Love the swimsuits and their patters to choose from. My only problem is all my tops fit but the bottom shorts are way too short for the older generation and I had to go to another store to find some longer shorts that would work.The shipping is exceptional! Keep up the good work!
Merchandise was very different from pictures on website. Sizes were very small and material was cheap. Although they claim you can return items within 30 days, that's a lie as they don't respond and don't want to receive your goods back.
I was so disappointed when I received my order and their service.
Don't buy from them!
Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Hi Heidi,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.