About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,969 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
The items I have received, swimsuit cover-ups, are very nice and seemed to be good quality. I'm really looking forward to receiving my next order.
I ordered 5 tops, all XL. Three were fine, two, while they had tags that said they were XL, were not. One of these items might not fit a size 4 petite. I attempted to work with Modlily directly but they asked me to ship these items back with tracking to an address in Shanghai which costs more than $70 (I am in the US). If I chose that route, they offered a refund of 60%. Unacceptable! Then they offered me a refund of just 20% if I choose not to send these items back. This has been frustrating. Order from a company who doesn't ship items of the wrong size and make it your problem.
I placed an order early this month and was wondering where my order was- sent an email only to find the items had not been sent yet… was told they would be shipped in a few days. I'll be happy when they arrive
If you go by the sizing guide, I personally had a true to size fit. I am a small in most American made close and I purchased a medium. The straps are adjustable for the top so you can choose how tight over your shoulders you need it to be. I love the top and I would purchase again. It has support and padding which is an additional plus.
Items were returned in August 2016... Here we are january 22,2017 and still no refund! My mistake was using Paypal during this transaction. Using a credit card, I could've had my credit card company interfere. They have denied ever receiving my package despite proof of delivery. My advice is to AVOID doing business with MODLILY!
Strongly recommend this website to all. Fast shipping and nice service. I love this bathing suit! It is so cute, and comfortable too. I lost the strap, but it still looks great as a strapless. The buttons are bulky, so it looks odd if you wear the suit under a dress or something, but for the beach or pool this can't be beat. I pair it with a nice floppy striped hat, big sunglasses, and am ready for a day in the sun
Purchased two bathing suits. The bottom to the two piece would not fit an 8 year old child and I ordered a xxl. The quality of the suits was poor. The material was see through on both. Now they are telling me to give the product away or sell the product online because it will cost too much for me to return it. I would never refer anyone to this site.
Customer service is the worst, coupon codes don't work, prices change by the second including after they are added to the cart. After DAYS of "chatting" with people that sounded like Chinese computers, i gave up, will never order from them.
I ordered something in 11/18/2016 that has yet to arrive. Today is 2/1/2017. The order tracking tool said it was shipped on 11/21. This company is a complete scam. There is no way to cancel the order, you just have to wait for it to show up whenever the heck it decides to get here. I will NEVER order from them again.
Modlily will not respond to e-mails. They ship from China and their site says to allow 1-4 days for handling and 9-15 days for shipping. I ordered a blouse on Sept. 22 and it didn't arrive until Nov. 13. I had to file a complaint with PayPal to even get them to respond at all. The quality of the blouse is poor.
Dear Bobby F.,
We apologize for the inconvenience.
We only do not have email service. Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account. We will help you to return the order.
Thank you for your cooperation.
Very comfortable dealing with Modlily-u get what you order exactly as described-
Recently I received a bathing suit that had a flaw -sent a picture of this & they were quick to respond & send out a replacement
Great Service! Love all their products!
I ordered two suits and they didn't get to me for almost a month and when they arrived, they fit horribly. I want to return them, and have tried to contact a live person but can't reach anyone! I am going to let everyone know on social media how much of a scam this company is running!
I ordered 2 swim suits (same suit 2 different sizes) planned to return the suit that did not fit. I kept the larger size but I actually had to sew one of the straps on because it was ripped off. It has been nearly 4 weeks and I have not heard back from customer service about returning the wrong size. They have not returned any phone calls, or emails, and I even tried to contact on their website. I think I am stuck with 2 swim suits, one of which I had to repair if I want to wear it. Awful. Will not ever order from Modlily in the future.
I must say that I was very happy when my order arrived. The products are wonderful, they have great quality for low price, I didn't have any problems with size. Exceptional quality for unbeatable prices. Overall, I am more than completely satisfied.
I ordered an outfit for a wedding, followed the easy measuring rules, picked my colour, easy ordering platform, but most of all quick! Thank you Modlily for an attractive outfit, reasonably priced as well as accessories to match. I am very happy!
Perfect costume quality vintage party dress at the right price. It fit my 21 year old grand daughter perfectly. We measured and bought based on the size recommend on line. Since I see I was impressed with the fabric at that price.
The order took weeks to come in mail. The fit was awful. Material felt cheap. I have been trying to find a way to return for refund. You have to have an RA number to return. Can't find a phone number anywhere to call them. When I try to file a "ticket" on the web page for return no one ever replies. Horrible customer service. Never buy from this company again. Stick with shirt that doesn't fit!
Dear Karen H.,
We apologize for the inconvenience.
Could you please tell me your order number first? Our order number starts with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to send us messages or submit a ticket to contact us. And our customer service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
These clothes are poorly made, horrible quality and take forever to arrive. Look NOTHING like the pictures. Stay away! The two dresses I received went from the mailbox to the garbage can. Not even good enough to donate to a thrift store.
I ordered a few different tops from this company. They definitely did not fit the way they looked on the models. One shirt was very cute and the others went to my knees. It took over a month to receive my order.
I have ordered here several times and have received my merchandise in a friendly and timely manner. There are huge range of products! Never had any issues - the few returns I have made over the years were all handled well and quickly.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Sheila,
Thanks for your feedback.
First of all, sorry for any inconvenience that it may bring.
Please kindly note that the size of this item is based on Asian size and generally it runs small. And there is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or return. Please update your ticket and asking for return address. We will send a full refund after order returned and received.