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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,963 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
New York
1 review
0 helpful votes
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Smooth experiences
July 3, 2017

Highly recommended! My online shopping experience with this site was fantastic and amazing! Excellent customer service, excellent products, fast and easy return, the best place with great prices. I would like to say that shopping online is often even better than in store. It is by far my favorite place to shop.

Date of experience: July 2, 2017
Canada
2 reviews
0 helpful votes
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Great quality, fast shipping
February 14, 2023

Found the ordering process to be very simple, I was kept updated with regards to shipping, processing etc.through the entire order. Items were received earlier than expected and seem to be great quality. I was so impressed I placed another order a week later, here's hoping these items arrive early as well.

Date of experience: February 14, 2023
Singapore
1 review
0 helpful votes
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Perfect Size
July 14, 2016

I was worried about the size issue since I have got a very small one on another website before. But the dress I received from Modlily can just fit me! I definitely will shop again! I would like to view more trendy items on this website in the future.

Date of experience: July 13, 2016
Florida
1 review
0 helpful votes
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I did a live chat and couldn't get to modify my order. I've shopped many times and this is the first time I am not satisfied at all.

Date of experience: July 10, 2024
Florida
1 review
0 helpful votes
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True to color
August 23, 2017

I absolutely love this blouse! The short sleeve style is great for summer months and looks so nice with a casual outfit or a nice skirt for church. Sure wish it was available in a few of my other favorite colors, but this is the second one I purchased.

Date of experience: August 22, 2017
Michigan
1 review
0 helpful votes
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Fashion style
August 23, 2017

I absolutely love this blouse! The short sleeve style is great for summer months and looks so nice with a casual outfit or a nice skirt for church. Sure wish it was available in a few of my other favorite colors, but this is the second one I purchased.

Date of experience: August 23, 2017
Florida
1 review
1 helpful vote
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The two dresses I ordered and a swimsuit are well made. My only complaint would be the shipping. I paid extra to get the products (specifically the swimsuit) in time for vacation. I received an email saying it was shipped, but when I checked the website, it was still in process. I didn't receive in the time frame THEY said and it was too late for use on vacation. So don't pay extra for shipping. However, they did give me a complaint ticket and were responsive to the complaints, except the last one about shipping. Believe they are canned responses. The product shipped from Shanghai. I will try again with another order soon. I like the vintage dresses.

Date of experience: April 9, 2017
Minnesota
1 review
0 helpful votes
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I wrote another review earlier complaining about the length of delivery... after that I tried to stop the order but there was no way to do so. On arrival it was the cheapest, ugliest piece of clothing I have ever seen. The dye was poorly done. I did not read reviews prior to ordering and learned a hard hard lesson

Date of experience: December 28, 2016
Indiana
1 review
0 helpful votes
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Horrible!
September 17, 2020

Bought 2 swimming trunks for husband and a bathing suit for myself. 1 pair of swimming trunks were good. We kept them. The others were too small, just by looking at them. They looked like kids suits. So I sent them back. They sent a message saying they were returned but stained! We never even tried them on. We held them up, said nope and put them back in the original package. Took it to USPS and and packaged it in another package in front of owner and he sealed it up. There was no stains or wear. Now they are trying to say they will not refund my money. Due to stains...
Do not BUY anything from them!

Date of experience: September 17, 2020
GB
1 review
0 helpful votes
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Refund
November 17, 2021

An item of clothing I'd ordered was out of stock. I was sent a ticket to explain, and inform me that my shopping account had been credited.
I requested a refund to my PayPal account rather than a credit note. This was dealt with promptly by customer service member, named sunshine. I can not fault the service I received. Thankyou.

Date of experience: November 17, 2021
Wyoming
1 review
0 helpful votes
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Worth buying
September 4, 2017

I love this dress. It's so sexy it can be worn out for the night. The length is great and so is the fabric. I'm actually about to order this dress in two more colors. If you have curves this dress will accommodate them very well. Cheap but nice

Date of experience: September 4, 2017
Wisconsin
1 review
0 helpful votes
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Swimsuits
March 2, 2023

My order was separated into 2 orders.
With customers service representative Renee helped I was able to get both suits before my vacation.
My only disappointment was I did see another swimsuit after my orders were received that I might have liked better but does a girl need 3?

Date of experience: March 2, 2023
Pennsylvania
1 review
0 helpful votes
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Amazing swimsuit!
July 9, 2024

Quality was really great for the price! Fit was perfect! I tried on a many suits in store none were as flattering as this!

Date of experience: July 9, 2024
Canada
1 review
1 helpful vote
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Canadians must return items to New Jersey or England. There are no warehouses to return items in Canada. It cost me $26.65 to return items for a $72.25 refund. The package was mailed to me from my city but had to be returned to the USA. I will not buy again.

Date of experience: September 17, 2023
Tennessee
1 review
0 helpful votes
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Communication slow
April 27, 2024

I like the products I've received. However, one of the orders was delayed due to out of stock for some of the shirts. It wasn't until I contacted you that I found this out. Would be better if you had send a message to that effect.

Date of experience: April 27, 2024
Florida
1 review
0 helpful votes
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My first Modilly order
July 3, 2024

The items I have received, swimsuit cover-ups, are very nice and seemed to be good quality. I'm really looking forward to receiving my next order.

Date of experience: July 3, 2024
Rhode Island
1 review
0 helpful votes
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Just don't...
April 21, 2017

I ordered 5 tops, all XL. Three were fine, two, while they had tags that said they were XL, were not. One of these items might not fit a size 4 petite. I attempted to work with Modlily directly but they asked me to ship these items back with tracking to an address in Shanghai which costs more than $70 (I am in the US). If I chose that route, they offered a refund of 60%. Unacceptable! Then they offered me a refund of just 20% if I choose not to send these items back. This has been frustrating. Order from a company who doesn't ship items of the wrong size and make it your problem.

Date of experience: April 21, 2017
Australia
1 review
0 helpful votes
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24 hour guaranteed shipping
March 9, 2024

I placed an order early this month and was wondering where my order was- sent an email only to find the items had not been sent yet… was told they would be shipped in a few days. I'll be happy when they arrive

Date of experience: February 28, 2024
Spain
1 review
0 helpful votes
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I love the top and I would purchase again.
August 7, 2016

If you go by the sizing guide, I personally had a true to size fit. I am a small in most American made close and I purchased a medium. The straps are adjustable for the top so you can choose how tight over your shoulders you need it to be. I love the top and I would purchase again. It has support and padding which is an additional plus.

Date of experience: July 6, 2016
California
1 review
0 helpful votes
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THIEVES
July 6, 2016

Items were returned in August 2016... Here we are january 22,2017 and still no refund! My mistake was using Paypal during this transaction. Using a credit card, I could've had my credit card company interfere. They have denied ever receiving my package despite proof of delivery. My advice is to AVOID doing business with MODLILY!

Date of experience: July 6, 2016