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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,958 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
New York
1 review
4 helpful votes
Follow Mona B.
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I placed an order with modlily, still waiting, it's been 3 weeks. Wish I had checked the reviews before ordering anything. If you work hard for your money, do not, I repeat, DO NOT purchase from this figment of the imagination!

Date of experience: June 17, 2016
Mississippi
1 review
0 helpful votes
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High quality swimsuits
July 2, 2024

I had a hard time deciding which suits to get - I ended up getting 2. Both are so beautifully made and feel good on!

Date of experience: July 2, 2024
Michigan
2 reviews
2 helpful votes
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Bad customer service
February 19, 2022

Hello! I'm sorry to report that these people have an awful customer service department that did everything in its power to keep me from returning 3 items that I am now stuck with. I followed every rule for returning them but I could not remember which email I used to order so I was not able to obtain a return slip. I went back and forth with them until they finally told me which email I used but that it was too late to return my items. Now, if they were able to check the email In the first place, why wait till it was too late. I literally exchanged communication with them over 10 different times. They gave me the info right after it was too late to return. That's crap service!

Date of experience: January 20, 2022
GB
1 review
0 helpful votes
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Excellent service
March 21, 2022

Having just received a shipment, I realised I needed to downsize my next order, which meant changing the sizes of all 5 items. Sunshine made the change within 48 hours of my request (made at the weekend) and advised it had been done. No questions, no challenge, just changed as requested. Really pleased and looking forward to receipt of my items!

Date of experience: March 21, 2022
Canada
1 review
1 helpful vote
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Beware!
May 18, 2017

Garment described as " mini dress" is not a dress at all unless you are 6 years old.
Fabric is cheap, actual colors are awful! Delivery was by courrier and had to pay $24.00 customs duty on a $24.00 top! Worst product I ever bought online! Never again!

Date of experience: May 18, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Canada
1 review
0 helpful votes
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Love my swimsuits!
May 6, 2022

I ordered a few different swimsuits, using the sizing chart provided and they fit perfectly! One item wasn't available and I was refunded, accordingly. It took approximately 4 weeks, to receive my items, in Canada.
I will definitely be ordering from here again!

Date of experience: May 6, 2022
New York
1 review
1 helpful vote
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Cute cloths
February 28, 2018

Ive bought some really pretty blouses & swimsuits. I have gotten a few items that were not how they looked in the picture but Modilly offered me great return solutions. Some things do take a long time to receive.

Date of experience: February 27, 2018
GB
1 review
0 helpful votes
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Don't Do It!
August 3, 2017

Ie buy anything from these cowboys. Long delivery time big customs cheque to retrieve parcel "free shipping" joke! Poor quality could not re-sell such cheap material. No reaponse whatsoever to complaint yet their advertising crops up everywhere and bombarded with emails to remind me of my mistake in ordering from them and getting me annoyed again. I am now convinced that the 5* rated reviews are a ploy and posted by them. Rant over.

Date of experience: August 3, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
Please log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Canada
1 review
2 helpful votes
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Wrong size...
March 29, 2017

Nice item but XXL bottom was 26" waist... top was a small also even though label said XXL... the chart measurements DO NOT match what thay send... My 1st experience... it should be very easy to return... not good customer service...

Date of experience: March 29, 2017
New Zealand
1 review
0 helpful votes
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Wonderful experience
December 25, 2021

I cannot describe how pleased my wife was to receive her 2x dresses, The quality was amazing as was the service and delivery. Both Dresses although purchased on different days arrived down under in New Zealand over a week ahead of schedule. Fantastic, wonderful experience dealing with this supplier, highly recommended. Thank you team ModLily;-)

Date of experience: December 25, 2021
Pennsylvania
2 reviews
5 helpful votes
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Size 2XL for an 18 might fit a size 12 person, all 3 items ordered are sized the same, almost a $100 order. Was able after some creative searching (all links in confirmation email did not work) to contact customer service and am waiting for their solution.

Date of experience: March 14, 2016
Washington
1 review
1 helpful vote
Follow HILARY M.
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They say they will accept swimsuit returns if the sanitary strip is in place, but mine arrived without a strip AND when I went to fill out the return form they said swimsuits could NOT be returned, without any mention of a sanitary strip. This is blatant bait- and-switch advertising! The suit itself seemed of good quality but in the picture showed much more draping/pleating over the stomach area than the actual fit.

Date of experience: July 26, 2023
Pennsylvania
2 reviews
6 helpful votes
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I received 2 bathing suits of the same style and size. One fit absolutely perfect while the other was clearly mislabeled by at least two sizes. It would not even go over my legs. ModLily refused to provide a free return on the item and insisted that I pay for the return. No amount of discussion with them could change their mind. I will never buy anything from ModLily again. Horrible customer service.

Date of experience: June 13, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Pennsylvania
1 review
0 helpful votes
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Will Recommend
June 19, 2017

Delivered on time and as requested. Promt response to my questions and great price. The items are from excellent materia. Awesome value! Never Had a Problem with me purchasing online. Trust worthy. I will shop here again.

Date of experience: June 19, 2017
Florida
2 reviews
11 helpful votes
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Why isn't there a " NO STAR"? Now I have to give them a 1... ticks me off.
The blouses look very pretty but with reading the same reviews here that I read on Noracora's Site I'm not even going to chance ordering from ModLily. NoraCora saved my cc info and just used it to pay for somethings I just had in my card plus a couple of other things. Green and tan ugly shoes and a bandana headband? ( my hair is 2" long! Seriously?)
I filed a fraud report with my bank. Let Nora get the headache. They delivered the clothes ($165) yesterday. I'm leaving them unopened in my laundry room until this gets settled. Then bringing them to the post office as " recused. Not at this address. Let THEM eat the postage

Date of experience: June 1, 2019
Florida
1 review
6 helpful votes
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Scam
May 28, 2016

Ordered items since February and still have not received it. I requested my money back but got a authomated service machine which kept on sending me the same report. Call and no answer. Customer service is very poor

Date of experience: May 28, 2016
Pennsylvania
1 review
5 helpful votes
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I tried 3 or 4 times to checkout with PayPal and their computer wouldn't let me. One time I waited 45 min. While it said " processing ". After reading some of these reviews, I'm going to take that as a good thing.

Date of experience: June 26, 2019
Georgia
1 review
0 helpful votes
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Good Experience
March 19, 2022

Overseas order arrived in the timeframe advertised. Customer service is prompt to reply.
More peace of mind with text/email shipping updates. Will order again. Fits as described. I ordered Medium blouses- fit nice. I'm 5'5", 144lbs. Pleased.

Date of experience: March 19, 2022
Canada
1 review
1 helpful vote
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First Purchase
January 16, 2022

This was my first time purchasing on this site. My order has been paid for, but I have yet to receive it. When you track the shipment it shows it has been is Mississauga for over three weeks. I have contacted the post office and chatted on line with ModLily numerous times and they keep saying they will track and expedite the order. As of today December 17th I have yet to receive what I purchased. I would purchase more from this company but without receiving my order I have no idea of the quality, fit etc. If my order does not arrive within the next five days I will be cancelling this order and asking for a refund.

Date of experience: December 17, 2021
Canada
1 review
18 helpful votes
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Swim suits
October 12, 2022

Totally disappointing thin material cheaplook. Not like pictures at All! Pads in tops were disfigured ( bent indents) you get what you pay for Never Again! I will continue to spend good money on my swim wear rather then waste money

Date of experience: September 12, 2022