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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,953 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
810
value
465
shipping
475
returns
382
quality
446
This company responds to reviews on average within 5 days
China
2 reviews
0 helpful votes
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I will buy again
May 1, 2017

The purchases I bought from Modlily are exactly the same as they look in picture! I was really surprised by the purchases because I did not anticpate that they are in good quality. The material is soft and durable. I will absolutely buy more clothes from this website again.

Date of experience: March 30, 2017
California
1 review
0 helpful votes
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Thank You Modlily
September 18, 2016

I bought this dress from Modlily to wear to a special office party we had to celebrate the birthday of our company. It was the most stand out dress in the room! Will go on the 2nd purchase from Modlily - loved it and will definitely buy from here again!

Date of experience: August 17, 2016
New Hampshire
1 review
0 helpful votes
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Pleasantly Surprised
April 26, 2017

With such low prices, I was nervous that the merchandise I ordered wouldn't look anything like the pictures. I decided to give it a try and I'm glad I did! The suit fits great and the necklace is beautiful!

Date of experience: April 25, 2017
Bahamas
1 review
0 helpful votes
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Wish I read some of these reviews before. I placed an order on May 6, paid using my credit card. Got a message saying my card couldn't be processed, but I got a text from my card company showing my account was charged for the amount. I sent messages and a copy of the text proving my card was debited, and they tell me they didn't receive it, the bank will refund me in 4 weeks. This was the first and last time I'll order from them.

Date of experience: May 9, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Tennessee
1 review
0 helpful votes
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Great customer service!
May 18, 2022

My order was lost in the mail. M************** reached out to me asking how everything was. The tracking number showed that it was delivered, but I never received it. M************** helped me resolve the issue, assuring me they would do everything necessary to make sure I received my items. And I did! It was found an delivered to me. M************** followed up with me often and took great care of me!

Date of experience: May 18, 2022
Idaho
1 review
0 helpful votes
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Purchasing is confusing
March 12, 2023

I really like their items. Their pages are hard to order from. They give discounts for this an that. But you never really see the discount. That is annoying, I havent' had any problems except their ordering is confusing. You order then they post receive a discount do this and yada yada to many popup discounts from them that are confusing

Date of experience: March 12, 2023
GB
11 reviews
43 helpful votes
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Shut them down
March 8, 2016

Seriously I do not understand why trading standards do not shut this company down. They are fraud. I ordered 2 dresses paid for express delivery 1to3 days it did not come after a month and me reporting them to PayPal a message came one dress was out of stock and they have refunded me credit in their account which I said no I want the money to my pay pal account they just ignore me keep sending their adverts. Finally one dress arrived OMG I really never seen anything like it terrible thin cloth not Jean as advertised small fit not the size I ordered it went straight to the bin can't be bothered the hustle of returning it. I should have gone to primark or matalan or beltal or i offer excellent quality there. Why this company is allowed to trade and defraud people I do not have a clue. Do not order no matter how tempted you are you will reget

Date of experience: March 8, 2016
Rhode Island
1 review
3 helpful votes
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Horrible customer service. DO NOT ORDER FROM MODLILY. Tried canceling an order before it was shipped no reply. Submitted 2 tickets and was never contacted by anyone. Tried contacting them by phone does not work. Item was shipped 6 weeks later and does not fit description. Very upset i will never order from them. They're very fast at processing your payment and then totally ignore you to stay with your money. Smh

Date of experience: May 3, 2016
Sofia M. Modlily Rep
over a year old

Hi Bee,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Michigan
1 review
0 helpful votes
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Swim Suits
January 19, 2022

This was my first time ordering from you and was not sure if your clothing ran true to size. I was very excited that bathing suits and skirt fit perfectly! Also I appreciated the gift of earing's you sent they are beautiful. My only concern was the delivery of items, I knew when I ordered it would be after the Holidays but when the Tracking History kept saying it was still in one place since January 4th I had to contact you on 11th that I had not received them. Once you were aware of the issue, you resolved it and it arrive a couple days later. I am very satisfied with my items, I have told all of my other friends that your clothing does run true to size and with the Quality, the Beautiful Styles and Pricing you need to order from you.

Date of experience: January 19, 2022
Australia
1 review
0 helpful votes
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Love my new bathers!
December 20, 2021

I purchased the Plus Size Polka Dot Tankini Set and I couldn't be more pleased with the experience. The package arrived on time, the customer service communication was great & the bathing suit itself is so flattering! The tankini is great quality & reasonably priced. Will definitely be a returning customer.

Date of experience: December 20, 2021
Washington
1 review
0 helpful votes
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Perfect
June 21, 2024

Everything I have ordered arrives quickly, the items are exactly as described! I am a very happy customer!

Date of experience: June 21, 2024
Texas
1 review
0 helpful votes
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I normally wear 4-6 in a dress of this style; however, I am long waisted and I expected the waist to fall at my natural waist. It did not, I ended up with an empire waist and the arm holes were cut way to small. Can't wear it, so I gave it to a friend.

Date of experience: August 20, 2017
New York
2 reviews
6 helpful votes
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SCAM
June 23, 2017

I should have known better than to buy from a site like this, however, they offered a refund if returned. Beautiful pictures of clothing - I wear a Ladies Large most of the time an XL from this site would not fit a toddler. I followed ALL return instructions and returned right away (writing a ticket is a bad review in itself) I returned the items with tracking - the shipment could not be delivered 2 times. USPS finally got it delivered and the fight began for my refund. Now filing a dispute through PayPal and if they don't cover it my Credit Card company will. I HATE getting ripped off. NEVER purchase from them. Unreliable, Scam, Ripoff.

Date of experience: June 23, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Montana
1 review
0 helpful votes
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Plus tops
June 24, 2024

Great fit. Love the look. Timely delivery. Great styles. Wish there were some items with color choices.

Date of experience: June 24, 2024
Texas
1 review
0 helpful votes
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Quality
June 20, 2024

The quality of this item is great! The built in bra & panties are perfect to make it look good! Colors are vibrant! I love mine!

Date of experience: June 20, 2024
Wisconsin
2 reviews
0 helpful votes
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Bathing suits
June 17, 2024

I ordered three n now ordered 4 these are the best bathing suits and at a great price! Can't wait to get them

Date of experience: June 17, 2024
Nevada
1 review
0 helpful votes
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Good quality
September 19, 2017

I wasn't expecting much for the price, but I was pleasantly surprised with the quality of this dress. I'm borderline Medium/Large so I usually error on the side of caution and get a large. It fit well and was not too baggy; I am very happy with the purchase. It is made of a stretchy fabric so will stretch with you. It was a very comfortable dress. I received so many compliments.

Date of experience: September 19, 2017
Delaware
1 review
3 helpful votes
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I placed my order on May 5, 2020.My package was due to arrive at the very latest yesterday. Their shipping service is horrible and I will not purchase nor will I reccommend Modlilly to anyone. Their tracking system is horrendous. Their explanation is ("Sorry for the inconvenience, I have checked your order, your order has been sent out, but due to the coronavirus, the logistics has been delayed, we have urged the express to speed up the transportation, can you wait for a few more days?") Dont tell me its because of Corona Virus. Everything else I've been ordering always has updated shipping information and it never takes this long to be received.

Date of experience: May 20, 2020
Pennsylvania
1 review
14 helpful votes
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I ordered a top from them and it was a "large" size. When I got it, it was maybe an American small-medium. I used the return pages on their website to get a "ticket" to return the item and I requested an exchange for a large size. Even that replacement was way too snug. I filled out another ticket for a refund. I could not convince them that I did not want another size but I wanted a refund. Through many email exchanges, I decided to send the two "large" blouses back and request a refund. They defaulted to their policy of not honoring refunds after 30 days. It took me that long to get someone to acknowledge what I was requesting. Just save yourself time and money and do not do business with them.

Date of experience: August 7, 2019
Canada
1 review
12 helpful votes
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The items are awful! The sizing is all wrong and everything is extremely large. Then you have to pay to ship it back, terrible customer service and it takes months... yes you read that correctly months!. DO NOT WASTE YOUR MONEY. This is why it pays to buy local!

Date of experience: April 3, 2019