Sitejabber Website Reviews and Complaints
business logo of Modlily

Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
Write a Review

About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
grey star
grey star
grey star
grey star
grey star

Reviews Summary

Modlily has a rating of 4.5 stars from 7,961 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
811
value
466
shipping
476
returns
382
quality
447
This company responds to reviews on average within 5 days
South Carolina
1 review
0 helpful votes
Follow Brenda F.
Unfollow Brenda F.
Send Message
Share Review
Report Review

Great Bathing Suits
August 30, 2023

I have ordered a total of four bathing suits from ModLily this summer. They all fit perfectly, especially last two. I love them, the fit is perfect and I get compliment after compliment!

Date of experience: August 30, 2023
Florida
1 review
0 helpful votes
Follow Hernandez E.
Unfollow Hernandez E.
Send Message
Share Review
Report Review

Beautiful Suit
October 7, 2021

I loved this suit! It was so sexy but covered in all of the right places. The fit was spot on and it looked and felt like an expensive designer swimsuit. Just lovely!

Date of experience: October 7, 2021
GB
1 review
0 helpful votes
Follow Fay N.
Unfollow Fay N.
Send Message
Share Review
Report Review

Loved the items I ordered
July 14, 2023

I was so happy,I received my items days before they were due to arrive.I would fecommend Modlily to my friends and family.
Thank you for your efficiency

Date of experience: July 14, 2023
California
1 review
0 helpful votes
Follow Robin C.
Unfollow Robin C.
Send Message
Share Review
Report Review

Great summer dress
September 11, 2016

Love this dress, its colors are vibrant. You will need a long slip underneath it cuz it is very see through. Its loose and flowing like the picture. Great for summer and spring

Date of experience: August 10, 2016
Michigan
1 review
9 helpful votes
Follow Lynn D.
Unfollow Lynn D.
Send Message
Share Review
Report Review

UUGHHHH
May 28, 2017

Terrible terrible to ship back with tracking number as requested was $64 dollars the cost of two unwearable bathing suits... you definitely get what you paid for

Date of experience: May 28, 2017
Sofia M. Modlily Rep
over a year old

Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.

Oklahoma
1 review
2 helpful votes
Follow Tonya T.
Unfollow Tonya T.
Send Message
Share Review
Report Review

Satisfied
December 30, 2017

I love the purchases that Ive made. The quality of the clothing is great. It does however tend to run small so you might want to order one size larger. Launders well too.

Date of experience: December 28, 2017
Maine
1 review
0 helpful votes
Follow Kimberly C.
Unfollow Kimberly C.
Send Message
Share Review
Report Review

Great clothes!
June 14, 2024

So much fun to buy new clothes for work! I love coming to your site every month or so and seeing what is new! Love the clothes!

Date of experience: June 14, 2024
Washington
1 review
0 helpful votes
Follow Sonia S.
Unfollow Sonia S.
Send Message
Share Review
Report Review

Sales
June 14, 2024

Love the sales and beautiful choices in bathing suits and clothes. I ordered a size up to be safe in size.

Date of experience: June 14, 2024
New York
1 review
2 helpful votes
Follow Anne B.
Unfollow Anne B.
Send Message
Share Review
Report Review

Just say "no" to Modlily!
December 21, 2016

Ordered about $300 in casual loose fitting clothes. I went by the sizing charts. My bust is 43", XXL was generally shown as fitting 44" bust so I ordered all XXL. Took forever to ship- after waiting a couple weeks I went to the site and found a button that said "urge shipment". I pressed it and my package shows up a couple weeks later. Everything I tried on was much too small, and the fabrics with little to no stretch. They were obviously not made for a 44" bust. I contacted them and they gave me a return ticket number and a promise to refund 60% of my $300. I took the package to the postal shop and found shipment to China is AT LEAST $150 for my package. So I went back to Modlily customer service and tell them they should send me a return shipping label because their sizes are so defective. They want pictures of the clothing measurements. I send pictures and prove that the clothing is made at about 36" to 40". Nowhere near fitting a 44" bust loosely! After going to all that trouble they respond asking if I will take some compensation, and keep the clothes and I can try to resell them. I don't have time to resell clothes! I've again asked them to make it right- still waiting for a response. I would keep the clothes if they fit. They are cheap- but I sort of expected them to be, based on the pricing. But I also expected their sizing charts to be true. They would have a lot fewer problems if they just fixed their sizing charts. I don't know why they won't do that.

Date of experience: December 21, 2016
South Carolina
2 reviews
1 helpful vote
Follow Beth S.
Unfollow Beth S.
Send Message
Share Review
Report Review

Ugh
March 17, 2017

Why does everything come from CHINA now? I found the cutest bathing suit, but after ordering from online places in the past, I read the reviews first. Thank God, apparently this company is crap too!

Date of experience: March 17, 2017
Canada
1 review
0 helpful votes
Follow Carolyn H.
Unfollow Carolyn H.
Send Message
Share Review
Report Review

Everything fit perfect and the style and colors were so nice. Dealing with ModLily was easy and they were always so prompt and so professional.

Date of experience: June 15, 2024
Mississippi
3 reviews
2 helpful votes
Follow Sandy C.
Unfollow Sandy C.
Send Message
Share Review
Report Review

The last reveiw I read was dissapointed they had not recieved there order in over 2 weeks. My order has been 1 month and still no order and no way to track. My order should be FREE.
Order #Order Information Total Status Operation
M************** ordered May 11,2017

Date of experience: June 6, 2017
Sofia M. Modlily Rep
over a year old

Hello
This is the international shipping, so the shipping is not so fast and i have tracked the status of your order is:
2017-06-07 12:50 ISC CHICAGO IL (USPS), Processed Through Facility, Your item has been processed through our facility in ISC CHICAGO IL (USPS) at 12:50 pm on June 7,2017.
Pls wait more about one week to get it, more information, pls connect our customer service

Pennsylvania
1 review
0 helpful votes
Follow Cathy w.
Unfollow Cathy w.
Send Message
Share Review
Report Review

I have ordered a ( 1) swim suit from this website and it took about 3-4 weeks considering it came from CHINA i do like the swimsuit so when it came to ordering clothes I figured I was happy with the swim suit and would try tops I ordered 3 and was willing to wait NEVER AGAIN WILL I ORDER CLOTHES FROM THIS COMPANY! The tops were good quality & fabric but the size of each was different and NONE of them fit and I ordered one size larger i tried to start the return process and you can only do it through email I did get answers and they said it would be cheaper to give me 20% credit because it would cost too much to mail back to China not full credit and told me to keep the tops and try to sell them. DONT BUY FROM HERE!

Date of experience: April 21, 2017
Florida
1 review
0 helpful votes
Follow Debbie Q.
Unfollow Debbie Q.
Send Message
Share Review
Report Review

Amazing items
July 6, 2024

Where. Can you to get the cutest clothes and at such low prices? Nowhere else; that's where

Date of experience: July 6, 2024
Pennsylvania
1 review
0 helpful votes
Follow Horner Q.
Unfollow Horner Q.
Send Message
Share Review
Report Review

Very nice
March 2, 2023

It has been a good experience so far. I do have an item to exchange so I will see how that goes.They do say there's no charge for returning but the label cost you $9.99. So yes you do pay.

Date of experience: March 2, 2023
Missouri
1 review
6 helpful votes
Follow Jennifer H.
Unfollow Jennifer H.
Send Message
Share Review
Report Review

I wouldn't even give it the one star... TERRIBLE. DON'T ORDER. Save your time, save your money, save your SANITY. I ordered 2 items on November 12. GUESS WHAT...? I STILL DON'T HAVE THE ITEMS. People on here that complained it took 40 days to get their items - consider yourself LUCKY. The "customer service" is a JOKE. You can only submit a 'ticket' and wait days for responses. Even then, no credible info about your order - the tracking - the status of the order.
I've been given FOUR different stories about the "status" of my order.
Finally, today --- they refunded my money. I did make the order through Paypal, so maybe that worked in my favor to get the refund?
NOTE: THE ITEMS I ORDERED ON 11/12 ARE SHOWING RIGHT NOW ON THEIR SITE, AS IN STOCK, and will SHIP IN 24 HRS!?!?!
I give up. I wanted these items for Thanksgiving, then Christmas, then New Years, was still thinking I might get them for Valentine's. NEVER AGAIN. Taking my refund and doing good ol' fashioned SHOPPING.

Date of experience: December 29, 2016
Australia
1 review
0 helpful votes
Follow Lisa P.
Unfollow Lisa P.
Send Message
Share Review
Report Review

Great site.
September 19, 2017

I found this site from a recommended Facebook post and I love it. So many things I want to buy, just need the money. In all seriousness I will shop on this site forever now. Keep up the great work.

Date of experience: September 19, 2017
Japan
1 review
0 helpful votes
Follow Gordy P.
Unfollow Gordy P.
Send Message
Share Review
Report Review

Well Made
June 5, 2017

This item is fantastic. Nice and well made. I will order more colors. If you are in between sizes order a size down, order a size up. I am wandering to buy another for my friend as a birthday gift.

Date of experience: May 4, 2017
GB
1 review
8 helpful votes
Follow Debbie r.
Unfollow Debbie r.
Send Message
Share Review
Report Review

Terrible!
August 1, 2016

They don't accept returns. Took me a number of emails to even get their address. Then they only offered a 60% refund!? Just awful do not buy from them. If I could give them a rating of zero I would.

Date of experience: August 1, 2016
Sofia M. Modlily Rep
over a year old

Thanks for your feedback.
We have been devoting to offer good products with low price, but it maybe up to your expectation. So you could return anything you want, under the condition it's in original condition. Postal service is a good way to return, and I suppose it’s not much expensive. After we get the return package, 100% refund will be issued.
I also sent a private message about our return address, please check and reply, I will try best to solve the problem earlier.

TW
1 review
0 helpful votes
Follow Lloyd H.
Unfollow Lloyd H.
Send Message
Share Review
Report Review

Well Made
July 16, 2016

This item is fantastic. Nice and well made. I will order more colors. If you are in between sizes order a size down, order a size up. I am wandering to buy another for my friend as a birthday gift.

Date of experience: July 16, 2016