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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,593 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
810
value
465
shipping
475
returns
382
quality
446
This company responds to reviews on average within 5 days
Virginia
1 review
1 helpful vote
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The sizing is way off and the fabric is really cheap. They substituted another swimsuit for the one I ordered; they're both black, close enough, right?! I did not review this Company prior to purchasing, so I'm going to send them to the thrift store and spare myself any more dealings with Modlily.

Date of experience: July 6, 2016
Missouri
1 review
0 helpful votes
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Perfect
July 7, 2018

I have Ordered 4 swim suits and have loved every one of them. They are excellent quality, the material feels sturdy and I am confident that it wont tear or develop loose seems while swimming. Every time I hear Someone ask where they should buy a swimsuit I send them to this website.

Date of experience: July 5, 2018
Canada
1 review
10 helpful votes
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I love almost everything they show on their website. I ordered a top, just to see. You could tell right away that it is made with a cheap wrinkly fabric. You should be able to throw a polyester garment into a bag and it comes out looking perfect. Not this one. You do have the option to return for a full refund, but because they want a tracking number, mailing it back is very expensive. It would have cost me almost $20. So I chose to keep the garment and take the partial refund. They gave me back a little over $5 USD ( paid $30 USD). Won't be doing that again.

Date of experience: September 6, 2019
Georgia
1 review
0 helpful votes
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Bought three dresses, After I purchased everything I went to the reviews to see how long it usually takes for people to get their items. They shipped it out within two days of putting in the order and a day and a half later I got home and the packages were at my door. Everything fits perfectly and I've got no complaints! Maybe I just got lucky, but I'd definitely order from here again. :)

Date of experience: June 23, 2017
Japan
1 review
0 helpful votes
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Must have
July 13, 2017

Love this shirt! I normally wear an x-small but I read the reviews to get a bigger size. I ended up getting a medium and it fits perfect! I've gotten so many compliments. Just go by the measurements, and you'll be fine. I bought both colors (navy & white) it's a great price and I would completely recommend it!

Date of experience: July 13, 2017
Illinois
1 review
2 helpful votes
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Poor Communication
January 5, 2022

I have been waiting on my order for quite some time. I can not seem to get any sort of direct answer where my product is. The tracking number they keep providing gives zero answers. They just keep saying "wait a few more days" it's been a few days and the package has still not arrived.

Date of experience: December 6, 2021
Texas
1 review
6 helpful votes
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THIS IS A SCAM!
April 20, 2017

If you read any good reviews on here it because this company wrote it. They steal your money and send you crap which takes forever to receive! Call your credit card company and complain. I have disputed the charge as fraudulent. There is no way to speak to a person about your order no they are in Hong Kong!

Date of experience: April 20, 2017
Texas
1 review
3 helpful votes
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Zero help from Modlily support
March 10, 2022

I need to return two bathing suits. I have written 2 emails and not one reply has given an RO or an address to return these items.
I cant order the correct sizes until these are returned.
I find this customer service doesn't really care, let's see if they read this and make changes.
I will update all responses.

Date of experience: February 8, 2022
Michigan
1 review
0 helpful votes
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Modlily Follow-up
January 25, 2022

Recent orders that placed with Modlily have proven to be very positive. The quality of their items has improved, as compared to a year or two ago. I appreciate having the option to pay in installments if I have a larger order. The delivery times could be a little faster - sometimes I receive my product quickly and other times there seems to be a delay. The Customer Service follow up is GREAT! Would recommend Modlily - overall a positive experience.

Date of experience: January 25, 2022
Canada
1 review
7 helpful votes
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Poor quality
November 26, 2016

These products are so bad and of poor quality! When the products finally arrived the sizes were wrong. The image in the ad does not reflect the product you receive. Stay away from this. It is also very difficult to find and track your order, and you do not receive order confirmations. Follow-up note: After I complained to ModLily (through PayPal), I was offered a refund plus 15% They said that I could keep the clothes, as shipping it back to China would be too expensive. This does not make the clothes any better - but at least they tried. Another follow-up: now they offered to refund only 35% of what I originally paid. I am working through PayPal and hope that PayPal are true to their promise to be instrumental in completely refunding unsatisfactory products.

Date of experience: November 26, 2016