Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,593 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
My purchases were too large. There was no accompanying paperwork, so I returned it to the mailing address on the label with a note explaining my reason for returning it. I have no idea if it will be credited or who can assist in addressing the matter. I would appreciate feedback k.
Delivery was prompt. Items were ok value for the quality - not top quality but ok. Prices a bit high but easy to shop online.
My 2 jumpers were a bit shorter than I like normally even though I measured the advertised length on me they varied in reality. Nice mid-season casual tops.
I ordered a bathing suit back in early February. It is now May 10 and I haven't seen a thing. The tracking number they gave me is not valid. This is just a waste of my time and money and a complete scam! Then they keep sending me coupons for my next purchase... Don't be fooled by these rip off artists!
Quite simply the purchase was never received. The tracking info says it was delivered - well it was not. I ordered plenty of items for Christmas all arrived except this one. I wonder if the item was even shipped. Multiple ticket submissions yielded no response. I am out money. I will never order from them again. You've been warned.
Great site and products. They offer amazing prices for good quality products. They are always up-to-date with current fashion. Their customer service will always help if you have any issues. Definitely going to be buying more and the cheap prices make it even more exciting!
They are liars, anytime you go on live chat it says it is not available at this time. If you put in a request to return something they never respond. There is no number for customer service and there sizing is all over the place.
Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards
I really enjoy shopping with Modlily. They always have the latest looks, within my personal budget. The quality of the items are usually pretty nice as well. There are a couple of issues they could improve on. One issue is providing more accurate sizing on individual items. I dislike having to return items, because of sizing. I also wish they would offer more plus and petite (skirts and dress) options in the exact same style they already offer. These two issues aside, I look forward to shopping with Modlily again.
I recently ordered a few items but one did not meet your requirements for "pre-order" and I was due a refund.
Renee handled it quickly and efficiently and my money has been refunded.
As a new customer, I found that to be impressive!
Thank you.
I ordered a swimming suit with expedited shipping over a week ago... Should have been delivered in 4 to 6 days. It still hasn't even shipped. I have "urged shipping" multiple times and just get the same stupid message. I try to call the number on the site only to never be able to get through! So frustrated!
I wish I had read these review first... I think it is unreasonable for you to force a customer to keep items they can't use and then only want to refund 20-30% of what they spent. I will never buy anything else from your company ever again. This is the worst company to buy from. You will be stuck with items that don't fit as described in their sizing chart. No refunds no matter what the case! STOP! DON'T! BUY!
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Hi Ann,
Thank you for your valuable feedback.
I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?