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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,593 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
810
value
465
shipping
475
returns
382
quality
446
This company responds to reviews on average within 5 days
Virginia
1 review
0 helpful votes
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Return issues
July 30, 2023

My purchases were too large. There was no accompanying paperwork, so I returned it to the mailing address on the label with a note explaining my reason for returning it. I have no idea if it will be credited or who can assist in addressing the matter. I would appreciate feedback k.

Date of experience: June 30, 2023
Australia
1 review
0 helpful votes
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Happy with my purchases
January 31, 2023

Delivery was prompt. Items were ok value for the quality - not top quality but ok. Prices a bit high but easy to shop online.
My 2 jumpers were a bit shorter than I like normally even though I measured the advertised length on me they varied in reality. Nice mid-season casual tops.

Date of experience: January 31, 2023
Canada
1 review
0 helpful votes
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Complete Scam!
May 10, 2016

I ordered a bathing suit back in early February. It is now May 10 and I haven't seen a thing. The tracking number they gave me is not valid. This is just a waste of my time and money and a complete scam! Then they keep sending me coupons for my next purchase... Don't be fooled by these rip off artists!

Date of experience: May 10, 2016
Sofia M. Modlily Rep
over a year old

Hi Ann,
Thank you for your valuable feedback.

I wish to start off by telling you that we are extremely sorry about the situation.
I have followed up your case and our team will solve it for you. Can you please tell us your order number?

Canada
1 review
3 helpful votes
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Quite simply the purchase was never received. The tracking info says it was delivered - well it was not. I ordered plenty of items for Christmas all arrived except this one. I wonder if the item was even shipped. Multiple ticket submissions yielded no response. I am out money. I will never order from them again. You've been warned.

Date of experience: December 28, 2018
Iowa
1 review
0 helpful votes
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Great site and products. They offer amazing prices for good quality products. They are always up-to-date with current fashion. Their customer service will always help if you have any issues. Definitely going to be buying more and the cheap prices make it even more exciting!

Date of experience: July 24, 2017
Wisconsin
2 reviews
1 helpful vote
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They are liars, anytime you go on live chat it says it is not available at this time. If you put in a request to return something they never respond. There is no number for customer service and there sizing is all over the place.

Date of experience: August 9, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

Oklahoma
1 review
0 helpful votes
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I really enjoy shopping with Modlily. They always have the latest looks, within my personal budget. The quality of the items are usually pretty nice as well. There are a couple of issues they could improve on. One issue is providing more accurate sizing on individual items. I dislike having to return items, because of sizing. I also wish they would offer more plus and petite (skirts and dress) options in the exact same style they already offer. These two issues aside, I look forward to shopping with Modlily again.

Date of experience: September 15, 2017
Texas
1 review
0 helpful votes
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Quick and Efficient
August 3, 2022

I recently ordered a few items but one did not meet your requirements for "pre-order" and I was due a refund.
Renee handled it quickly and efficiently and my money has been refunded.
As a new customer, I found that to be impressive!
Thank you.

Date of experience: August 3, 2022
Tennessee
1 review
4 helpful votes
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I ordered a swimming suit with expedited shipping over a week ago... Should have been delivered in 4 to 6 days. It still hasn't even shipped. I have "urged shipping" multiple times and just get the same stupid message. I try to call the number on the site only to never be able to get through! So frustrated!

Date of experience: March 17, 2016
Michigan
2 reviews
19 helpful votes
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Do Not Buy From Modlily
February 10, 2017

I wish I had read these review first... I think it is unreasonable for you to force a customer to keep items they can't use and then only want to refund 20-30% of what they spent. I will never buy anything else from your company ever again. This is the worst company to buy from. You will be stuck with items that don't fit as described in their sizing chart. No refunds no matter what the case! STOP! DON'T! BUY!

Date of experience: February 10, 2017