About the Business
Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Business Highlights
General
Shipping
Returns
Sustainability
Product
Customer Service
Payment Options
Membership Programs
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Reviews Summary
Modlily has a rating of 4.5 stars from 7,593 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Item purchase on April 18 though it would arrive now, item still not receive and tracking number show item went from China to Shanghai and stay there from April 24 until now. No movement of the shipping. Will never ever buy from this website again. Extremely horrible experience. I will defiantly tell all my friends and family member to stay away from this website.
I ordered 2 bathing suits. One fir. One did not. I went through the return request with a promise that I would be notified with instructions. Please call me at *******506 so I can get this done. Also I cannot use your website on my iPad. My keyboard won't come up. I have 2 new iPads with the same experience on both. Call me
I have ordered from Modlily 4 times and every experience has been good. Shipping usually takes less that two weeks. Their clothes are of good quality and true to size. I highly recommend Modlily!
Products are top quality and beautiful! Every item o have ordered is made to perfection, and the colors are vibrant.
I ordered 3 tops and I hate them all. They are cheap and look nothing like the pictures. The tie dye sweatshirt is a joke... made of some slick fabric with a 'picture' of tie dye printed on it. The beige and gray hooded sweater isn't anything like the picture. The gray floral is huge and some horrible fabric. I wont even try to return them after reading other reviews. I wish I had done that before spending over $100. Very disappointing. This should be outlawed!
The 2 piece bathing suit fits very well and is so comfortable! The best part about it is that the top is long enough to cover my thighs, which makes me feel comfortable in front of other people! So glad I bought this suit.
Although the items I received were all nice quality as shown online, I decided to return one on the last day of the eligible period. When ModLily actually received the returned merchandise, there was some confusion about going beyond the acceptable time limits. At first the refund was rejected, but then their Customer Service Rep, Sunshine, carefully reviewed the situation and was able to grant the full reimbursement (not including shipping) back to me. I can continue to shop with confidence here, but if I need to return something in the future, I won't wait to the last minute again!
My situation was dealt with very promptly and all the emails I sent concerning my order were responded to very quickly!
The issue was resolved within a very short period which nowadays is hard to experience and I'm happy with how everything was dealt with.
The team was also very polite, friendly and honest!
It's nice to know there are businesses out there that still value such good qualities!
Thank you so much, Modlily team!
Kindest Regards,
Vanessa.
Ordered a swimsuit which was too small no return label emailed four address no reply eventually found I have to submit a ticket online after submitting 5 tickets and having no reply I then phoned PayPal and had to get a refund through them 3 months later I have finally received a response saying sorry for delay in response how can we help! I would not recommend a level order from this site again absolute rubbish
I was very hesitant about ordering from this company but to my surprise I really liked the items I ordered. I got 4 bathing suits. 1 came immediately, the other 3 took about 3 weeks. All the suits are really cute and fit good! I am a larger size and was afraid they'd be too small but no, they fit great! Will order from them again.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer,
We apologize for the inconvenience.
I will solve the problem soon for u, but could you tell us your order number first? Our order number is begin with the letter of “M” or “MM”, you can find it in your Modlily account or the invoice ID from the PayPal.
If you still cannot find out the order number, please feel free to submit a ticket to contact us. And our customs service will reply you in one working day (except weekends and holidays).
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