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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,593 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
810
value
465
shipping
475
returns
382
quality
446
This company responds to reviews on average within 5 days
Colorado
1 review
1 helpful vote
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Ordered clothes. Did not like. Returned clothes as dictated by their return policy. They refused return. In their communication, they said they evaluate returned based on "smell". They refused return based on "peculiar smell". Instead of a refund, they offered a credit. If the clothes had a "peculiar smell", why would they offer a credit? Our home is smoke and pet free. They have found a way to refuse refunds and force you to purchase again from them. This company is a total scam.

Date of experience: April 5, 2024
New Jersey
1 review
30 helpful votes
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Total Scam
December 13, 2020

Items sent are nothing like the photos. Return policy is a long, complicated and difficult process. This is shipped from China and is poor quality and has little similarity to the items sent. They are photographic representations of the pictures in a cheap fabric, poorly made and with no relevance to the sizes ordered. Beware they operate under different names and flood your social media constantly.

Date of experience: December 13, 2020
New Jersey
1 review
4 helpful votes
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Sizing is wrong. Return policy is 60% of the purchase price, even if their size chart is wrong. Cute stuff, not badly made, but no, no, no. Example: 46 inch bust, ordered that size, item when it arrived was 42 inch bust, for two different size shirts. Lost my money. Wished I looked at the ratings before I ordered.

Date of experience: January 9, 2017
California
1 review
0 helpful votes
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Great products
September 29, 2017

I received my coat last week; at first I was surprised by the golden thread in the texture (that is not visible in the product photos) yet now I like that; can be dressed up with a cute clutch and a light dress for going out on autumn nights or can be dressed down with leggings and combat boots.

Date of experience: September 29, 2017
Georgia
2 reviews
28 helpful votes
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Ordered a shirt for my wife, received it and was too small. Requested a refund, got a shipping label, and promptly returned. Shirt was never worn, washed, but put back in the plastic bag that it came in and shipped back. A week or so later no word so I made a ticket on their website, and in a few days just like the other reviews here was told that I had returned a different shirt, that was stained and worn. I paid through Paypal, so I opened a case with them, hopefully they can get my refund from these scammers.

Date of experience: April 12, 2020
Missouri
1 review
0 helpful votes
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Very easy experience
February 22, 2022

Not only is there a HUGE variety of items to choose from, the prices are great too!
Items are as described, even if there is a bit of difference in fit for some. Delivery time was what
I expected. I am having to exchange two of my items due to fit, and the exchange process
Has been very easy so far. I will be ordering again!

Date of experience: February 22, 2022
Florida
2 reviews
13 helpful votes
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I ordered 5 shirts and they shipped three. I submitted a "ticket" through their "process" and it says they respond within 24 hours. Three days and still no response. I'm going through my credit card to file a claim against them. Material for the shirts is also cheap and I was very disappointed with the quality. I'm afraid to wash them, They will probably fall apart!

Date of experience: May 1, 2019
Tennessee
1 review
0 helpful votes
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Happy shopping
July 5, 2017

I got a dress from this site and it was a birthday gift from my lovely mom.So I wear it a lot and have washed it for many times already and they are still going strong. Really good quality and fit to size. I would like to purchase some other clothes by myself on this website. Nothing but compliments!

Date of experience: July 5, 2017
Florida
1 review
0 helpful votes
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Tops
August 12, 2024

Have purchased several tops from this company. They are good quality and true to size.

Date of experience: August 12, 2024
Kentucky
1 review
0 helpful votes
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Pink and blue tops
August 12, 2024

No reason for not accepting exchange on 2 tops, pink and blue

Date of experience: August 12, 2024