Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!
Modlily has a rating of 4.5 stars from 7,593 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.
Ordered clothes. Did not like. Returned clothes as dictated by their return policy. They refused return. In their communication, they said they evaluate returned based on "smell". They refused return based on "peculiar smell". Instead of a refund, they offered a credit. If the clothes had a "peculiar smell", why would they offer a credit? Our home is smoke and pet free. They have found a way to refuse refunds and force you to purchase again from them. This company is a total scam.
Items sent are nothing like the photos. Return policy is a long, complicated and difficult process. This is shipped from China and is poor quality and has little similarity to the items sent. They are photographic representations of the pictures in a cheap fabric, poorly made and with no relevance to the sizes ordered. Beware they operate under different names and flood your social media constantly.
Sizing is wrong. Return policy is 60% of the purchase price, even if their size chart is wrong. Cute stuff, not badly made, but no, no, no. Example: 46 inch bust, ordered that size, item when it arrived was 42 inch bust, for two different size shirts. Lost my money. Wished I looked at the ratings before I ordered.
I received my coat last week; at first I was surprised by the golden thread in the texture (that is not visible in the product photos) yet now I like that; can be dressed up with a cute clutch and a light dress for going out on autumn nights or can be dressed down with leggings and combat boots.
Ordered a shirt for my wife, received it and was too small. Requested a refund, got a shipping label, and promptly returned. Shirt was never worn, washed, but put back in the plastic bag that it came in and shipped back. A week or so later no word so I made a ticket on their website, and in a few days just like the other reviews here was told that I had returned a different shirt, that was stained and worn. I paid through Paypal, so I opened a case with them, hopefully they can get my refund from these scammers.
Not only is there a HUGE variety of items to choose from, the prices are great too!
Items are as described, even if there is a bit of difference in fit for some. Delivery time was what
I expected. I am having to exchange two of my items due to fit, and the exchange process
Has been very easy so far. I will be ordering again!
I ordered 5 shirts and they shipped three. I submitted a "ticket" through their "process" and it says they respond within 24 hours. Three days and still no response. I'm going through my credit card to file a claim against them. Material for the shirts is also cheap and I was very disappointed with the quality. I'm afraid to wash them, They will probably fall apart!
I got a dress from this site and it was a birthday gift from my lovely mom.So I wear it a lot and have washed it for many times already and they are still going strong. Really good quality and fit to size. I would like to purchase some other clothes by myself on this website. Nothing but compliments!
Have purchased several tops from this company. They are good quality and true to size.
No reason for not accepting exchange on 2 tops, pink and blue
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.
Answer: Dear customer, Thank you for your question. Our website has swimwear that allows you to choose different sizes for tops and bottoms. You can click on this link to view it, go to the product detail page, and choose the size you want. https://www.modlily.com/swimwear-suits.html We are online 24 * 7 hours, and emails and tickets are also replied within 24 hours, you can click this link to get more ways to contact us, https://www.modlily.com/contact-modlily-com-a7.html Best regards Modlily
Answer: You probably received same aweful material that I did but different color and design! My top was advertised as 95% cotton. Modlily LIED. I received a unbelievably ugly top in polyester. I wouldnt give it away to my worst enemy. I ordered through Paypal who has a new division solely dedicated to Modlily returns and complaints! Paypal will get my money back and I will be posting all over the interner to warn people of these chinese thieves!
Answer: This can't be a safe site if they are ripping people off I don't understand why they aren't brought up on felony charges
Answer: Thank you for your valuable feedback. I wish to start off by telling you that we are extremely sorry about the situation. I have followed up your case and our team will solve it for you. Can you please submit a ticket? Our customer service will resolve the problem in 1-2 working days. Please mention that you are from sitejabber website.