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Modlily

modlily.com
casual, lounge womenAge 19-25, 26-45
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About the Business

Modlily - online fashion retailer selling women' s clothing and accessories since 2009. Free Standard Shipping for orders over $69USD!


modlily.com
Hong Kong
Founded in 2012
Clothing item from Modlily
Fashion apparel by Modlily

Business Highlights

General

Year Founded: 2012
Target Gender: women
Target Age Group: 19-25, 26-45

Shipping

Shipping Cost: $8.99 - $12.99
Free Shipping: sometimes
Free Shipping Detail: for orders over $69

Returns

Return Policy: not free
Return Instructions: items that are original, undamaged, unstained and unworn condition and swimsuits with hygiene liners attached can be returned or exchanged
Return Cost: $9.99 shipping fee

Sustainability

Recycling Program: no

Product

Style: casual, lounge
Body Fit: regular, plus size
Available Sizes: Women's (XS, S, M, L, XL, XXL, 3XL, 4XL, 5XL)

Customer Service

Support Channels: messenger, contact form, chat

Payment Options

Payment Methods: card payments, financing, PayPal, Google Pay
Buy Now Pay Later: Klarna, Afterpay

Membership Programs

Rewards Program: TopCashback, Active Junky, Rakuten, Mr. Rebates, Swagbucks

Sponsored message from Modlily
Free Shipping Over $69, Buy 3 Get 4th Free
Save Now
How would you rate Modlily?
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Reviews Summary

Modlily has a rating of 4.5 stars from 7,595 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Modlily most frequently mention customer service, good quality and bathing suits. Modlily ranks 4th among Discount Shopping sites.

service
810
value
465
shipping
475
returns
382
quality
446
This company responds to reviews on average within 5 days
Kentucky
1 review
0 helpful votes
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Great experience
June 23, 2016

I ordered 2 swimsuits, and a dress in June 2016. I paid extra for the express shipping and received my order within 5 days. I read numerous other reviews saying the sizing and quality of the items were both horrible. I didn't have any problems with the sizing or quality of the items I ordered. The bathing suits were a large in plus size and both fit my daughter fine. The dress I ordered for myself is thin, but looked just like it did on the website. I didn't expect to even get my order after reading all the negative reviews! I took a chance and ordered from this company, and had a positive experience. I hope you do as well!

Date of experience: June 23, 2016
Oklahoma
1 review
5 helpful votes
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Very cheap piece of junk
September 27, 2018

I was impressed with picture of top and goofed off and ordered one. My big mistake. Too large not like usual small size and slick material. Would be embarrassed to give it away. It is white sweatshirt style with blue designs what a mess.

Date of experience: September 27, 2018
Georgia
3 reviews
6 helpful votes
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Just finished with their customer service and their "satisfaction guarantee" means that if you don't like the product because it is of very poor quality and the sizing is wrong (as was the case for me), all they will do is give you a credit of 40% toward a future purchase. No refunds ever. If you want to return the items, they tell you that it will wipe out the small credit. Since I will never purchase from them again, they have found a way to make money for nothing.

Date of experience: May 9, 2017
Sofia M. Modlily Rep
over a year old

Dear customs,
We apologize for the inconvenience.
There is a size chart for each item under the product information. So please make sure you have checked size chart and measurements before purchase.
In this way, if the size is not fit, you can return for exchange or refund. Pls log in your account on our site and submit a ticket from the after-sales service, our customer service will send you the return address and the RMA number in one working day (except weekends and holidays).
Note: Please mention that you are from sitejabber.
Best Regards

North Carolina
1 review
1 helpful vote
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Very pleasent
July 22, 2017

Had an awesome experience with these people. Thought I should write a review as people tend to just come here when they have complaints. I expected the order to take some time to get to me but it wasn't too long at all. The prices are excellent for the product you get (not super high quality materials but well put together, no weird stitching and they last). Communication was great - the messaged me to make sure I received my order. Will definitely be buying again!

Date of experience: July 22, 2017
Massachusetts
1 review
11 helpful votes
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Stay far, far away
November 25, 2016

I ordered two dresses from them after my d-i-l looked up reviews. We didn't realize they pay people to write good reviews. First I paid for shipping so it would come quickly - it took over a month. Second, the colors weren't as pictured (the rose was really orange) and third, the dresses were Asian sizing and didn't fit. Every customer service conversation was "be patient" with a tracking number that didn't go past things delivered to an airport in Shanghai. It was when I threatened action that things miraculously arrived. I chalked this one up as lesson and said, "Never again."

Date of experience: November 25, 2016
California
1 review
0 helpful votes
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Really like
August 26, 2016

I love Modlily because of the how they take care of my orders till it become in my hands. I've not bought a bunch from Modily but what I've purchased has been top quality for a reasonable price. I'll definitely continue using this site.

Date of experience: July 25, 2016
New Zealand
1 review
2 helpful votes
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A Scam!
September 12, 2023

The clothes I ordered were of very poor quality fabrics and flimsy construction and wouldn't be wearable after washing. I tried to return the items only to be given an address in the UK, but the website says returns go to the USA and when questioned I didn't get a satisfactory answer to resolve the situation. I'm a frequent website shopper and have never had any issues with returning items until now. Their reviews show a good rating but these are easily faked and now I feel stupid but not too proud to warn others to stay away form this company! The only reason they got one star is because I couldn't leave it at zero.

Date of experience: August 13, 2023
Australia
1 review
0 helpful votes
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Helpful staff
August 24, 2022

Thea helped me fast track my order so I received it berfore leaving on my trip. She was patient & extremely helpful getting the expedited shipping payment to you to make it all possible. A worthy staff member!

Date of experience: August 24, 2022
South Carolina
1 review
7 helpful votes
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BUYER BEWARE!
December 24, 2016

This company is in China! Very poor quality. Dress I ordered was beautiful on the site... however it took 7 weeks to be delivered with not even one email explaining the delay. When it did arrive, the fabric was a cheap gauze-like material, totally different color. When I took it out of the bag to try it on, I noticed there were 5 or 6 stains on the front of the dress like food had been spilled on it... disgusting! When I looked into returning it, the process is so ridiculous! I needed to take pictures of the stains. Explain each one... send it back to them, paying shipping costs that I had already paid when I ordered. Then they said they would "review" my complaint and let me know what they decided. Ladies, there are enough good reputable companies in the US to find quality clothing! PLEASE... don't get skammed by this one!

Date of experience: December 24, 2016
New York
1 review
0 helpful votes
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Super good quality
August 16, 2017

LOVE! This dress surpassed all my expectations. It's super comfy and looks great! Can be dressed up or down. I had so many compliments when wearing it, I decided to buy another in a different color. :) I purchased both the pinkish purple and black. I'm 5'2" and 115lbs and a size small fit perfectly. Hope this helps!

Date of experience: August 16, 2017